Current location - Recipe Complete Network - Catering franchise - What do airlines fear most? How do airlines complain about telephone calls?
What do airlines fear most? How do airlines complain about telephone calls?

1. Where do airlines fear to complain? 2. The most effective way to complain about airlines or telephone numbers? 3. Where do China Southern Airlines fear to complain about telephone numbers? 4. What do airlines fear to complain about telephone numbers? 5. Where is it useful to complain about China Southern Airlines? 6. Where is Xiamen Airlines most afraid of complaining about airlines?

What is most afraid of is that users call 12315 to make complaints, followed by the Civil Aviation Administration of China.

basic information of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc.; Basic information of the respondent. That is, the name, address and telephone number of the respondent; Time, brand, place of origin, specifications, quantity, price, etc. of purchasing goods; The specific circumstances of the damage, the time when the problem was discovered and the process of negotiation with the operator.

Consumers Association accepts the following complaints according to law:

(A consumer's complaint that his rights have been damaged due to the Law of the People's Republic of China on the Protection of Consumer Rights and Interests.

(2) consumers' complaints about the operators' failure to fulfill the legal obligations stipulated in the Law of the People's Republic of China on the Protection of Consumer Rights and Interests.

(3) complaints that farmers' rights and interests have been harmed by purchasing and using seeds, fertilizers, pesticides, agricultural films, agricultural machinery and other means of production directly used in agricultural production.

The most effective way or telephone to complain about airlines

The telephone number for airline complaints is 12326.

some passengers reported that they complained to the airport and airlines when they encountered problems in civil aviation, but they didn't get a reply or sank into the sea. In order to change this situation, 12326 civil aviation service supervision telephone was launched.

if passengers can't get a reply from the airline airport during the complaint process, they can call 12326, and the Civil Aviation Administration will be responsible for supervision to ensure that they can find the door, the person and the answer.

How to solve the flight delay:

1. If the flight is delayed for more than 4 hours, it must be reported to the local civil aviation administration immediately.

2. Airlines should make economic compensation for passengers who are delayed for more than 4 hours due to their own reasons.

3. If the flight is delayed for more than 1.2 hours due to subjective or objective reasons without effective treatment, the right to operate the flight or route will be suspended or revoked according to the seriousness of the case.

China Southern Airlines complains about where the telephone airline is most afraid of complaining

Answer: Your question should be to ask which department the airline is most afraid of consumers going to complain, and the answers are as follows:

First, it is most afraid of users calling 12315 (consumer complaint telephone to make complaints.

second: at the same time, users are afraid to complain to the Civil Aviation Administration of China (CAAC or CAAC).

third: at the same time, we are afraid that users will call 12326 (civil aviation service supervision telephone to complain.

what are airlines most afraid of?

airlines are most afraid of complaints that will cause mass impact. In case of transportation disputes, they can submit complaints through the third-party aviation dispute resolution platform, and Baidu search can find them.

where is it useful to complain about China southern airlines

legal analysis: call 12326. 12326 is a China civil aviation service quality supervision telephone set up to change that passengers can't get an answer from airlines during the complaint process. On March 5, 2119, China Civil Aviation will launch the 12326 civil aviation service quality supervision telephone. As a civil aviation service quality supervision telephone, 12326 is based on the original civil aviation complaint telephone, and its main function is to urge airlines and airports to properly handle passenger complaints. "12326" telephone is not a substitute for airline and airport complaint telephone, but a supervisor, and the complaint telephone of airlines and airports is still the first channel for consumers to complain. The opening of the supervision telephone is an important measure for China Civil Aviation to further improve the level of complaint management and service quality, and it is a powerful guarantee for safeguarding the legitimate rights and interests of passengers, which will continuously enhance the people's sense of genuine service for civil aviation. In recent years, China Civil Aviation has continuously improved the service quality of civil aviation, and launched a special campaign on service quality for four consecutive years. In 2118, the normal rate of civil aviation flights reached 81.13%, the highest since 2111; Thirty-two ten-million-class airports have realized the electronization of the whole process of domestic flights, and the number of "paperless" passengers has exceeded 225 million. At the same time, practical measures have been taken to standardize the service of ticket refund and change, promote air WI-FI, improve the service level of special passengers such as the elderly, the weak, the sick and the disabled, and standardize the same quality and the same price of airport catering in the same city. Therefore, complaint management is an important part of civil aviation service, a bridge between civil aviation and passengers, and an important content of high-quality development of civil aviation.

Legal basis: Law of the People's Republic of China on the Protection of Consumers' Rights and Interests Article 37 Consumers' Association shall perform the following public welfare duties:

1. Provide consumers with consumer information and consulting services, improve their ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environmental-friendly consumption patterns;

2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights;

3. Participate in the supervision and inspection of goods and services by relevant administrative departments;

4. reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;

5. Accept consumer complaints, and investigate and mediate the complaints;

6. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform the appraisal opinion;

7. support the injured consumers to file a lawsuit or file a lawsuit in accordance with this law for acts that harm the legitimate rights and interests of consumers;

8. Expose and criticize behaviors that harm consumers' legitimate rights and interests through mass media. People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws, regulations and their articles of association.

where is Xiamen airlines most afraid of complaining

Xiamen airlines is most afraid of 12326 aviation complaints. According to the inquiry data, 12326 civil aviation service quality supervision telephone was opened, and the complaint response rate of domestic airlines reached 111%. Dong Zhiyi emphasized that after the opening of 12326, airlines, airports and other related enterprises should continue to fulfill the responsibility system of first inquiry, take passenger complaints seriously, patiently and meticulously explain them and solve them legally and reasonably.