Hello

1.

It is necessary to face the bad reviews positively and actively, and give customers an appropriate response;

2.

Reasonable explanation or apology for the contents of customer complaints with a polite and modest attitude can improve customers' impression of the restaurant;

3.

Pay attention to the content of customers' bad reviews, find the root of the problem and correct it in time, and give discounts or concessions to customers with bad reviews to appease them;

4.

Vigorously improve the centralized aspects of bad reviews, so as to effectively improve customer satisfaction;

5.

Use customer's positive and negative comments to assist the operation and management of the store, thus increasing the store's income.