Management is an art, in which gains and losses will directly affect the quality. People are not sages, to err is human. \x1d\ We all have shortcomings, and no one can never be without faults. The key is what to do after making mistakes. In some restaurants, we often find that some management cadres, in the process of managing employees, often criticize the wrong objects and employees because of their own work mistakes, subjective prejudice or extreme emotions, but they clearly know that they are wrong and are unwilling to admit it. Some people are unwilling to apologize to employees for their self-esteem, face and so-called prestige, and even find reasons for themselves. If this goes on for a long time, employees will inevitably have resistance and emotional barriers, which will affect the normal relationship between managers and employees. \x1d\ What should restaurant managers do in the face of negligence? To be a superb manager, in the face of faults or mistakes, the superior will apologize to the subordinate and the manager will not lose face, but will win the trust and love of the employees. Especially in the new situation, for the new generation of employees with high education level, strong self-esteem and strong democratic consciousness, managers need to adhere to the principle of correcting their mistakes, so as to achieve mutual trust, mutual understanding and mutual respect, resolve conflicts in time and harmonize the relationship between managers and employees. Not only that, when managers apologize to employees, they should be sincere and pay attention to the timing and methods: \x1d\ First of all, they should have a sincere attitude. When apologizing to employees, you can't just say "I'm sorry" lightly, and you can't exaggerate your self-esteem. You should truthfully explain where you are wrong, show your attitude of resolutely correcting and ask employees to criticize and supervise \x1d\; Secondly, we should overcome the psychology that apologizing to employees will embarrass us. For employees, managers can admit their mistakes and respect themselves, especially with their "bosses" who live and work all day, they usually take the initiative to forgive managers' mistakes and will not embarrass them; \x1d\