1. Individual annual work summary essay
My name is XX, 20xx joined XX company, since joining the work, I'm keen on the work of the job, strict requirements for themselves, correct work position, always maintain "modesty", "Cautious", "self-discipline" attitude, in the leadership of the care and cultivation and the help and support of colleagues, always study diligently, actively enterprising, and strive to improve themselves, always work hard, conscientiously complete the task, to fulfill the duties of the post, the performance of all aspects of excellence, has been recognized by the leadership and colleagues. The leadership and colleagues have been recognized. Now the work in 20xx is briefly summarized as follows:
First, strengthen the theory and business learning, and constantly improve their overall quality.
As a newcomer who has just entered the workplace for three years, I am aware of my lack of work experience, so only continue to strengthen the learning and accumulation of self-fulfillment, in order to work better. Since the work, always adhere to the work while learning, and constantly improve their comprehensive level.
1, is to seriously study the beginning of the work design, to understand its design intention and working methods.
2, is to seriously study business knowledge, always maintain a modest attitude towards learning business knowledge. In the process of discussing with leaders and colleagues to learn a lot of work methods. In addition, seriously treat every work inspection of the company, and bear in mind the inspection process of the various issues and suggestions, prompting their business capacity to grow up quickly.
3, is to seriously participate in the company's work review and technical training sessions.
Second, work hard and seriously complete the work task.
I always insist on strict requirements for themselves, hard work and good work, in the process of field work actively undertake the task, factual records of the field first-hand information, in the resident rest in the process of timely completion of the internal organization, encountered problems in a timely manner and the leadership to communicate and resolve, quality and quantity to complete the company's various work tasks.
Third, review the past, look forward to the future.
I will summarize the previous gains and losses in the work, learn a lesson to strengthen their ability to work, and try to reduce their own work in the future mistakes. Through this year's work and let me accumulate a lot of work experience and methods, I believe that through my efforts and the cooperation of colleagues, as well as the guidance of the leaders, I will become a good employee, give full play to my personal ability. Thanks to the leadership to give me this a suitable work position, so that I can make their own contribution to the company. A year I did not do enough, but I believe that in the future work, I will continue to continue to work hard, I believe that as long as I am in the post a day, I will make their own efforts, all their ability to use in the work, I believe I will be able to do a good job!
2. Individual annual work summary sample
The hotel to 20xx x month since the start of trial operation, the security department in the hotel management under the leadership of the hotel, the establishment of the hotel's security precautionary management system and the patrol checking system, the implementation of the full training and fragmented training combined, the hotel Security and safety and other work.
First, sound and safety prevention system
1, organization. Since the trial operation, combined with the hotel security, fire prevention needs, the establishment of the fire prevention committee. The general manager as director of the fire committee, director, vice president as deputy director, the department managers as members. In accordance with the "who is in charge, who is responsible for" principle.
2, system. In order to ensure the safety of the hotel, we started from the actual situation of the hotel, the establishment of a set of security systems, so that the security and fire safety work really do have rules to follow, have a basis to follow. To this end, the establishment of the fire alarm fire disposal plan, the key parts of the job responsibility system, door duty, patrol duty, parking lot duties, emergency planning work procedures, fire plans and key parts of the prevention and so on. At the same time, the implementation of the public security special line of the provisions of the registration and transmission, to achieve serious registration, timely transmission.
3, training in place. Make fire and safety work hearts and minds, the staff's fire safety awareness, there are plans to more than one of the staff fire safety publicity, education, training, to November x trial operation since **** training staff how to use fire extinguishers more than 100 times, more than 100 times of fire safety training, so that the staff know how to fire prevention and extinguishing measures and methods of fighting fires, prevention of fire vigilance.
Second, patrol and inspection, hotel property safety
Make fire safety work in practice, the hotel general manager, director of the Fire Prevention Board weekly morning meeting to emphasize the safety precautionary work, the layout of the content of the safety precautionary safety inspection. Trial operation during the fourth floor, third floor, second floor, lobby and restaurant need to further renovation, construction long, heavy task, in the renovation of a month to send all classes of people on-site monitoring, fire approval system, three do not fire, no approval do not fire, no operating license, do not fire, no precautions do not fire. Really put the safety work into practice.
A month to safety patrol inspection more than 200 times a month, the monthly fire safety committee, members of the safety inspection 8 times, large-scale activities and holidays, the director of the Safety Committee led the inspection, accommodation guests vehicle registration 396 times, monitoring registration 12 times, the fire control registration 0 times, the hotel letter to the letter registration 7 times. Safety inspection of 28 unsafe factors, such as: 1, there are 5 fire extinguishers expired and replaced. 2, the kitchen operation room after work left a fire. 3, the third floor, the fire evacuation channel stacking tableware twice. 4, the replacement of the fire hose 6, a hydrant box, fire door handle 8. Maintenance hydrant box 7 door closers 7.
Third, grasp the learning, tree typical, promote management, security
1, is to grasp the backbone of the team's own construction, solidified the ideological foundation of the staff, the comprehensive quality of the security team. In order to enable employees to improve their skills as soon as possible, a weekly safety meeting of all staff. Safety meeting with staff exchanges, analysis of positive and negative cases, instill the hotel for the purpose of guest services. At the meeting to praise the outstanding staff, on the poor serious criticism of the staff discipline education, is the gate duty and parking lot staff, contact with people miscellaneous, wide, emphasize the concept of law and discipline, bearing in mind the purpose of the hotel's services, so that from the foreman to the staff are able to "endure", ninja for the win.
Please keep this mark loss will be greater, will be directly An in the guests and around the reputation. Will even produce a bad view of Ann, positive there are security, mainly the hotel in the usual education or training results. From the hotel, the manager to the foreman staff sang at the beginning of the year "love each other a family" and the hotel *** fate, thought heavy, hotel my home: "no matter how embarrassing, can endure; no matter what kind of provocation, but also calm; no matter how the face of arrogance and annoyance, but also can be No matter how arrogant and irritated one may be, one can still be at peace. The company's main goal is to provide the best possible service to the public.
2, humanized management. The management of employees, is the primary work, how to humanize the management of employees, is more should pay close attention to, in order to out of the sex of the employees. July x, 5:10 pm, a charged guest car parked in the easternmost parking space, then directing the reversing of the car is a new half a month employees, than, in the command of the reversing, noticed that there are cars behind the car, when the car back into the car, the car after * shares have been top broken. At that time, the two sides of the guests argued, to repair good about 300 yuan or so, at that time, because the security guard just came to the service is also more than, called the security guards to pay 100 yuan, things after the employee to find people said: "this touch bad, is my fault, pay attention to the back of the car, the 100 yuan and so on wages down I pay, I will pay attention to the future." This matter, bump, the employee in command of the vehicle when attention, there is a mistake,, the foreman also have responsibility.
After the matter, simple, let the employee a compensation. Employee command improper fault, should be compensated, taking into account the staff new wages down not much money, management negligence, but also responsible, from, foreman and I pay 30 dollars each. This matter, in the future work, the staff in the quality of service, sound service, smile service to do more than, his work customer recognition. Reflected from this incident, humanized management, not only can the staff's mind. Will also be upwardly mobile in their daily work, with dedication to repay the hotel.
3, the sense of security reflects the team spirit
To the hotel guests, the sense of security - he is invisible, but feel safe is the premise of guests to enjoy the hotel services. The hotel's advanced equipment and facilities, the guidelines, strict security measures and well-trained staff have a safe environmental atmosphere, can control the atmosphere of the hotel, you can give the guests a sense of security. Employee's sense of security comes from the staff, people-oriented, and embodied in the management, service, education, training, development and so on, the staff actually feel, the staff on the sense of security. Hotel culture is to cultivate the staff can have a skill, can have the quality of comprehensive development, excellent service for customers and guests also reflects the overall team spirit of the hotel.
Fourth, the quality of service
Door duty is the hotel for the guests at the forefront of the service, his service quality is good or bad, the relationship between the accommodation guests feel that the quality of service for this reason, from the three: Regularly organize regular meetings of the staff to learn and cultivate the staff of the hotel to be a spirit of dedication to the quality of service will be. Service that is to have quantity and quality, door security services, guests, vehicles come and go, can, safe and quickly guests, directing vehicles, pointing the way service. Rainy day tips safety services. Is in the freezing cold, sun and rain, standing in the forefront of services, services for guests, as long as the guest's vehicle as soon as it arrives, run up to the front of the service charge, is in the wind and rain, for the sake of the guests will be parked in the car off the awning, but drenched in the rain, a post down, clothes, pants have been drenched, shoes are also soaked with water, and never complained of pain and fatigue. Truly reflects the consciousness of each post to serve the guests safely. The excellent ones in the parking lot are: Qiu Guofu, Sun Shikang, Wu Zhigang, Jia Qiang, Tang Rongfa, and so on. Duty, down-to-earth work, for the hotel should be.
Fifth, 20xx year's work intention
General Manager of the ascension of the four-star branding, An tight, several work.
1, grasp the staff's ideological work, and cultivate the spirit of staff upward mobility. No less than once a month to organize regular staff meetings, learning and training.
2, on the beautiful poor staff talk, help, find out the problem, incentive in xx year service quality to have a leap.
3, usually pay more attention to the ideas of the staff, frequent exchanges, love and care for employees.
4, in the original service based on the introduction of new service projects, the car gas station, make up car tires, car wash address, phone number, to Nanjing Bridge, Nanjing Bridge two driving lines, to the main attractions in Nanjing line as a training topic, to the needs of guests.
5, the hotel safety and security work, security checks, inspections, fire brigade, the Public Security Bureau, the police station prevention and investigation work.
6, no criminal cases, fire accidents, and strive not to or fewer security incidents.
3. Individual annual summary of work
In the past year, I take "obedience to the leadership, unity of comrades, conscientious study, solid work" as the guideline, and continue to improve the working methods, improve work efficiency, give full play to the functions of the post. Work efficiency, give full play to the functions of the post, to overcome the heavy task, fewer staff, work requirements and other difficulties, the reception task has made certain achievements, in order to find problems, solve problems, in order to carry out better work in the future, in order to let the leadership, colleagues to better supervise and guide my work, I now summarize my performance and work in 20xx is as follows:
First, improve the reception work ability
I always put learning in an important position, consciously strengthen the political theory learning. First, in the work, strictly abide by the rules and regulations of the organization and reception work system, obey the leadership, unity comrades. Secondly, through more watching, listening, thinking, asking, doing, mastering the key points of the reception work, grasp the key links, in the little practice gradually improve their own service leadership, service reception task consciousness and ability. Third, can be a good assistant, will lead the other tasks assigned to do a good job. Over the past year, the reception of provincial, municipal and county leaders at all levels, guests XX times.
Second, grasp the focus of the reception work
In the reception work I to the reasonable use of funds as the core to material security as the basis for the normal operation of the reception program to ensure that the reception of the normal functioning of the target, and effectively will be the reception of the management, service and protection of the work to the practical. After each reception task, I have to clarify the reception of the main object and the key items of service, etc., so that I can facilitate the implementation of one-on-one service to the key objects to ensure that the whole reception activities.
Third, improve the quality of reception services
In the face of a variety of complex and different reception tasks, I carefully read the "reception work program", and according to the reality and some of the difficulties that may arise, focusing on grasping the focus of the work link. Arranging good accommodation for leaders at all levels is to ensure that the quality of the reception task is an important part of the completion of the emotional and psychological dynamics of the relationship between the leaders can work in a normal and orderly manner, so I start from the management of accommodation, food and beverage, in the leaders reported to the leadership, according to the leadership of the preferences and habits of their accommodation, food and beverage arrangements, and the use of spare time after dinner, floor by floor room to view
The first step in the process is to make sure that you are familiar with the environment and enter the work role as soon as possible, and at the same time, it also brings us closer together, so that I can send my sincere greetings in a timely manner when they encounter problems and difficulties, so that I can do a good job in the reception management, service and security work.
Fourth, there are shortcomings and the new year's work objectives
Review of this year's learning and work, there are achievements and shortcomings. As a reception office clerk, learning to do not enough, in the reception of emergency response capacity needs to be improved, there is still not enough work on the ability to innovate. In the future, I will start working from the following aspects:
1, strengthen learning. Continuously strengthen the ideological and political, change the concept of the development of the vision of the problem, and strive to improve the individual's ability to work and comprehensive quality, so that their theoretical foundation, business level, working methods to adapt to the requirements of the new form.
2, do a good job of quality service. In the reception process, I will be strictly in accordance with the reception rules and procedures for operation, the implementation of standardized, procedural services to ensure efficient, orderly and methodical work.
3, can be a good assistant. Actively communicate with leaders at all levels, in the work and ideological problems reported in a timely manner, and actively seek leadership to work on the shortcomings of criticism and correction, so that the reception work can be more perfect, on a variety of emergencies, and put forward a rationalized solution in a timely manner.
4, do a good job leading the "standard bearer". To continue to carry forward the good tradition of hard work, simplicity, economy, everywhere to be the first to set an example of thrift and frugality into the life and work, and effectively escort the development of my reception office.
Summarize the past, in order to affirm the achievements and identify shortcomings; look to the future, in order to further improve the future. New starting point, new hope. Standing at the starting point of 20xx, I will be full of confidence, with a clearer mind, more exuberant fighting spirit, more vigorous posture, more diligent and dedicated spirit and more energetic, to do a better job of reception.
4. Individual annual summary of the work of the sample
20xx year, the company's office in the guidance of the leaders at all levels, closely around the theme of system construction, program construction, in order to do a good job of the company's logistics for the purpose of the purpose of efforts to serve the organs of the work of the organization, to ensure that the normal operation of all operations. operation. Now the work of the year is reported as follows:
First, according to the business division of labor, do a good job of related business work.
File management: according to the implementation of the project, urge the completion of the project as soon as possible to complete the completion of the information, unified in the company's archives in order to prepare for the later check. In the current year *** collection of 961 files, in accordance with the requirements of file management, carefully sorted, bound and categorized storage. Strengthened the guidance of the preparation of information on projects under construction, in the daily work of rationalizing the preparation procedures, work requirements, in order to prepare for the later summary. Cooperate with the bidding work of the operation center, at the request of the owner or the bidding agent, provide all kinds of performance originals, to provide a guarantee for the successful completion of the bidding work.
Secretarial work: this year, the Office **** formed 158 numbered documents, receiving, processing communications 672; for morning meetings, minutes, general manager of the Office of more than 100 copies of the record, a better job in the secretarial aspects of the business. In the current year, the office staff changes are relatively large, frequent travel, easy to produce job vacancies, all the staff in the section can take the overall situation as a priority, take everyone's business as their own, according to the actual situation of the replacement, to ensure that the work of all the work in a smooth and orderly manner.
In order to effectively implement the management of the project, the various departments and offices of the organization often have to issue a large number of documents and faxes, and the office can carefully review each manuscript to ensure that the documents issued in a timely and accurate manner, reflecting the rigor of the organization's style. Network is the company's external window and the company's internal communication platform, plays an important role in the daily work. Web page in the Internet world reflects the company's image, in order to protect the network good operating conditions, in order to ensure the quality of the web page, the relevant personnel have paid a hard labor.
Enterprise management work: actively implement the Group's "standardized management to promote the work requirements of the year", the organization of the 28 projects under construction for the standardization of the preparation of cases. In these projects carefully selected, recommended three projects to participate in the Group's model project department selection. For the follow-up of this work, we can combine the progress of the project with timely supervision and inspection of materials to ensure the quality of the work. In order to cope with the fatal injury caused by emergencies to the company, strengthen the crisis awareness, organize the relevant departments of the organs, from the financial, technical, security, legal and other perspectives, the preparation of emergency response plan for emergencies.
Second, to help cooperate with various departments and offices to prepare for the work conference.
The business exchange meeting is a colorful part of the company's work this year. In order to alleviate the risks brought about by the rapid expansion of the project, the company according to the construction situation, respectively, in different periods, held a variety of business exchanges, the meeting instead of training, so that the company's internal personnel of the same business, with the help of the meeting as a platform for exchanges to improve the level of business. By adopting this form of meeting, the company runs . Rules and regulations are considered, conflicts and problems arising in the work are discussed, and future work points and direction of efforts are determined. In the course of work, the rules and regulations that produce good results are adhered to, and the rules and regulations that produce unfavorable effects in operation are actively improved. Through this format, the company's business level in all aspects has improved significantly. In order to successfully convene these meetings, to ensure a good 150 or so participants in the accommodation, the office staff can proactively cooperate with the relevant departments and offices to do a good job in the preparations for the meeting, the venue layout, accommodation arrangements, after the end of the meeting on the participants to and from the proper layout, to ensure that the meetings were held in a triumphant manner.
Third, the coordination and management of all affairs of the organization, to ensure that the organization as a whole orderly, stable and harmonious operation.
Relative to the various business sectors of the organization, the Office of the main auxiliary cooperation and logistical support role. From the organs, the family area of the health, the management of the staff canteen, to the departments of the piecemeal work, and then to the dispatch of public vehicles, employees to and from work to comply with the system, no matter how complicated and detailed, all the staff can be in accordance with the requirements of the leadership, and conscientiously implement. In the bus arrangement, urgent matters, special matters, no matter how late, as long as the work requirements, can be in place on time. In the daily reception, divided into personnel, sort out the specifications, both to the satisfaction of the guests, but also not wasteful.
Fourth, centralized and unified learning to ensure unity of thought.
On Friday of each week, the use of an hour or so, convene all the personnel of the organ department, focused on education. On the one hand, the company's work for a period of time to run a review; on the other hand, through the form of the meeting, the implementation of the spirit of the documents of the higher authorities and the competent leaders of the work requirements, to do a good job of ideological education activities, to preach the rules and regulations, to ensure that the overall personnel in unison, consistent action, improve the implementation of the authorities to better play the function of the service.
Although all personnel in the office in their respective positions are dedicated, made great efforts, but there are still many mistakes and shortcomings, to be further improved, mainly in:
First, the personnel of young people, the majority of the various aspects of the experience is still insufficient. In the past two years, the office personnel to update faster, more young personnel or novice, daily work can be successfully completed, but for emergencies and major activities of the operation, still need to exercise and improve.
Secondly, the role of the staff of the leadership needs to be strengthened. Office of the business personnel in the site work time are not long, the project does not have a deep understanding of the lack of unique insights, the need to work in the future, to strengthen the learning and accumulation of this area, in the absence of practical opportunities to strengthen the theoretical aspects of learning, and strive to learn, when the leadership of the staff.
Third, the level of copywriting needs to be improved. Copy level reflects the company's image, need to work on the theoretical level, the level of text, do a good job of publicizing the enterprise, the enterprise workers to actively carry out ideological guidance.
New intentions for the new year, the office of all personnel will work harder to strive in all aspects of a new level.
1, continue to implement the purpose of the service, do a good job in the implementation of the system. System construction and standardization is a cyclical process. In the new year, will pay more attention to the combination of the system and the actual project, strengthen the research on the implementation of the system, through the analysis of the situation on the spot, to provide the company with rationalization proposals. Strengthen the construction of standardized projects, in the new year, will maintain the standardization of the results of the promotion, so that the standards closer to the actual, for the standardization of the project to make due efforts. Further deepen the construction of the style of the cadres, through various ways, various channels, and constantly monitor the style of the cadres, strengthen the construction of discipline, and improve the implementation of the force.
2, rationalize the division of labor, strengthen the learning and training of the position. On the basis of the existing personnel, refine the personnel business division of labor, not only to meet the respective duties, but also to take into account the work of the cross-cutting situation, to avoid the staff in case of shortage of personnel, can be supplemented in a timely manner to ensure that the work is not delayed. Will increase the young people's post training, learning, young members of the people with the matter, everywhere and everywhere to educate, train them to grow as soon as possible, to make greater contributions to the company.
3, strengthen the investigation and research, to prevent bookism. In view of the special nature of the office in the agency department, the need for the top of the situation, the bottom of the situation, in the new year, will strengthen the investigation and research, focusing on the situation of the project research, in order to provide better and better quality of service.
In the face of the new year, the company's office will work harder and more pragmatically, as a good assistant to the leadership, for the steady development of the company to make its due contribution.
5. Individual annual summary of the work of the sample
Into the XX company has been 3 years of time, looking back, a few more nervous, a few more helpless, a few more joy. In the Shange company I experienced from the business representative to the office to the business department manager of the transformation, thanks to the company's training and trust in me. Now the work of the situation and next year's work is intended to summarize the following, in order to be able to guide the future work to promote the significance.
First, summarize the past year's work in the shortcomings, is analyzed as follows, in order to self-criticism:
1, personal work:
(1) in August 20xx I was appointed Manager of the Business Department, in the personal work due to the increase in the amount of work of the transactional work and coordination between the departments, the number of daily visits to the community has decreased. The number of daily down the cell has declined, the actual real situation of the cell is not a serious understanding of the situation of the cell feedback does not grasp the authenticity of the situation, resulting in the return of information distortion.
(2) Another embodiment is in some specific personal business upbringing, the depth of the analysis of the new reception of the depth of the customer's return visit and the maintenance of the old customers do not do enough fine. The competitor's product analysis is not deep enough, the understanding of the market situation is not proactive enough serious.
2, Business Department internal management omissions:
(1) Business Department personnel professional training and extracurricular knowledge is not in place. Although in the early stage, the arrival of business representatives for systematic training, but in the follow-up of professional training follow-up is not in place, resulting in business representatives what you say he knows (because of training), what you say he does not know (because he forgot), so continuous, uninterrupted learning and training will be a major focus of the work of the later stage. Increase efforts to build professional talent training and assessment.
(2) business information channels are narrow, market expansion capabilities are insufficient. There is no big development in our business volume, reflecting the inadequacy of our business development: the scope of information is limited, the channel is single and narrow, lack of standardized management; information screening is arbitrary, tracking means simple, lack of systematic planning; market development ideas are not broad, the means are not rich, the ability of one-man operation is not strong, the comprehensive skills need to be upgraded.
(3) Insufficient control of the details of the work, resulting in poor overall efficiency. Through more than a decade of brand precipitation, corporate governance is increasingly perfect, corporate culture continues to accumulate. But today's Shange people, there is no professional ethics and responsibility, no work ethic and spirit of hard work, although they are busy everywhere, also pulled the customer, but because our work is not high enough fine degree of detail control is still
Insufficient, resulting in a comprehensive benefit is not ideal. For example: pull to the business list, but the pre-brand introduction of awareness and disjointed on-site cooperation; paid a deposit and other drawings, but the concept of drawings and programs can not impress the customer; and so on.
3, customer service center:
(1) reception is not serious enough to customers, resulting in the first impression of the customer is not deep. Front desk etiquette reception is not professional enough, there is no in-depth understanding of the company's corporate culture, the customer's pre-guidance is not in place, resulting in the customer's lack of understanding of the company's brand, there is no brand trust and brand added value. For example: the company's founding time, the company's honors, the company's strength, the company's recognition in the current market and competing brands do not understand, not familiar with, and so on.
(2) old customers lag behind in maintenance, resulting in a decline in the rate of referrals of old customers. Cultivate the loyalty of an old customer, is a long-term development of an enterprise's magic weapon, the development of a new customer difficulty and cost is greater than the maintenance of the old customer's repeated purchasing power and referral rate. Often we neglect this point, which leads to a significant reduction in the rate of customer referrals. The construction process strictly control the quality, after-sales maintenance should be active and proper. Daily maintenance of old customers to do a good job, such as: daily blessing text messages, weather reminders, holiday greeting cards and other details of marketing, maintaining the relationship between the old customers and the company, but also the first time to get the old customers to provide sample rooms.
4, my own defects:
(1) not careful. Consideration of the problem is too little not fine enough, the problem that should be considered did not take into account, should not take into account the problem of more consideration. There is no systematic analysis of the matter, and blindly come to a conclusion. This character will be quite unfavorable to the self-establishment of personal prestige, and urgently need to change!
(2) too impatient and not calm enough. Individual mental capacity is not very good, on some things personal perception is thicker, the scale of speech is lacking, the language tone is not calm enough. The measure of the work is not perfect. This character will cause the department and other departments of the colleagues caused by misunderstanding, and even lead to intensify personal conflicts and conflicts between departments, urgently need to change!
Second, the work plan in 20xx
At the end of 20xx, Mr. Wang put forward the "Blue Ocean Strategy" 598 packages and 298 packages, and through the study of professional teachers, this decision in the entire market, the first launched, should be in the market according to the general idea of the feasible. Wang's general idea is feasible, in 20xx should go all out to do a good job in this package program. Specific work Business Department plans are as follows:
1, focusing on the construction of corporate talent, enhance the competitiveness of enterprises. Business Department to establish a sound performance appraisal system, to be prepared to improve the "Business Department Employee Handbook", the initial formation of the incentive mechanism of the Department of Business, and strive to form a "fair and just, wide group of talented people, make the best use of talent, able to get on and get off, full of vitality" of the employing mechanism. 15 years of the company*** to attract various types of talent more than a number of people, and initially achieve "Attracting talent, retaining talent" talent strategy, and gradually increase the competitiveness of enterprises. Business Department personnel need to adopt the system of big waves, gold are left for my use to develop a perfect company brand culture rhetoric, strengthen the reception and business department of all personnel learning, so that the company's brand value is fully embodied in the daily reception. First of all, cultivate staff loyalty to the enterprise, and then use their passion and love for the company to cultivate customer loyalty.
2, the rational use of operating resources, and strengthen the management of supporting service awareness. In order to better serve customers, improve customer signing rate, customer service center to develop "customer management system", for new and old customers of the actual situation and the characteristics of the project, and the design department from different styles of designers to arrange, design programs, project manager arrangements to give professional advice and appropriate services, do a good job in every detail to make customers fully satisfied.
3, to the core of the operation, integration of resources, the implementation of comprehensive marketing model. According to the company and Mr. Wang 20xx "Blue Ocean Strategy" positioning, we should take more flexible and effective, more pragmatic measures, more scientific operation and management, better service, conversion of the operating mechanism, optimize the workflow, strengthen the sense of service, broaden the horizons, so that the double set of products in the market to be able to hit.
4, the implementation of education and training. After supplementing the establishment of rules and regulations, the use of morning shift meetings, training sessions and other ways to pay close attention to education and training work through education and training, so that the staff to do things according to the system, the concept of compliance with the law to have a qualitative improvement. Thus, the realization of all employees to receive the task can be full of enthusiasm, work hard to complete.
Looking back at the year of 20xx, we did not do well, but it also makes us realize that the market is not fair competition is fierce, we have a little bit of a failure in 20xx, but also I y realize the inadequacy of my work. In the new year I will strictly implement the company's work standards, cooperate with Mr. Wang, Mr. Guo and all department leaders, seriously do a good job in the business department and customer service center of the work system development and improvement, and seriously supervise and complete. Go all out to complete the company's goals and tasks in the new year.