China people love eating very much, and today's catering industry is also very competitive. If you want to do it well, you must constantly summarize and update it. The following is the "model essay on restaurant service summary 2119" compiled by me for your reference only. Welcome to read it. Summary of restaurant service: Fan Wen 2119 (1)

Since the establishment of the company's staff canteen in October 2119, under the correct leadership of the company's leaders and supervisors, and with the strong support of various departments, I have worked hard, pioneered and innovated, and forged ahead, effectively maintaining the preparation and orderly development of the restaurant, ensuring the standardized operation of the restaurant, from strengthening management, improving mechanisms, stabilizing ideas and perfecting systems, A lot of work has been done in safety management and task completion, which is embodied in the following aspects:

1. Main tasks completed

(1) Focusing on the overall situation and raising awareness

Since last month, I have adhered to the premise of focusing on the overall situation and raising awareness, that is, doing a good job in food security for pig farm employees, constantly adjusting the food quality and diet structure of main and non-staple foods, and correcting the service attitude ideologically. A series of work has been done to improve cooking skills, improve the food environment, do a good job in food hygiene, ensure the quality of dishes, strengthen restaurant management, put an end to waste, and strictly control procurement, so that the normal work of xx has been carried out in an orderly manner, and the work and overall situation of the pig farm have been leapfrogged with each passing day < P >. In this case, my work rhythm, various management and life support work can closely keep up with the excellent situation of rapid development of xx, at the same time, I insist on people-oriented, care about employees' lives, and earnestly grasp the canteen without relaxing, so that the employee canteen can truly become a "home for employees" and a home that cadres and employees are satisfied with.

In particular, I was able to keep up with the overall situation of xx's work, closely contact with the reality of my unit, adhere to the awareness that "life service is no small matter" and "it is our duty to do a good job in reception and service for employees", and realized the importance of doing my own job ideologically, so as to consciously devote myself to all kinds of service work. Since October, I have been able to focus on the overall situation of pig farm work, do my own job with all my heart, and complete the work task well.

(2), strengthen management, standardize operation

The work of the staff canteen is often related to the cadres, strengthen management and standardize operation. Strengthening the interaction between managers and workers involves some specific problems such as eating and drinking, which is considered as a "thankless job." In this case, I did my best to do a good job in various services, not because I did a lot of work but was not recognized by everyone.

since last month, we have lived up to the expectations of the leaders of the company and pig farms and the broad masses of cadres and employees, set an example, strengthened management in all aspects, and constantly created good service conditions for everyone, laying a good foundation for gradually moving towards standardized management and quality service. While doing a good job in various management, we have also done a lot of work in changing service mode, changing service attitude and improving service quality.

we always adhere to the people-oriented service concept and adopt various service methods to provide convenience for cadres and workers as much as possible, so that everyone can feel at home when dining in the restaurant.

(3), unity and cooperation, quality service

The work tasks of the staff canteen are fragmentary and complicated, unity and cooperation, and quality service. Unity and cooperation are miscellaneous, but each work is closely related to the overall work of the pig farm and the quality of life of cadres and workers. Therefore, with the support of the competent authorities, we should persist in improving food supply and improve quality services. It is the focus of our work, especially in the early days, when the staff canteen was short of staff and had a heavy workload.

The weather is hot. In order not to affect the normal work operation, I can strictly obey the arrangement of the leader, regardless of the conditions, and go all out to do a good job in food security. In order to do this job well, we should make more efforts in service attitude and food quality, share the same thoughts with colleagues in restaurant management and service, make every effort to provide quality services for cadres and workers. Praised by the employees in the field.

(4), pay special attention to hygiene, cleanliness and neatness

Strengthening the hygiene management of restaurants is catering work, paying special attention to hygiene, cleanliness and neatness. Grasping the important work link of hygiene involves the health status of every dining staff. As a cook, he attaches great importance to it from the aspects of thought and action, so as to clean the floor, doors, windows, operating table and dining table of the restaurant every day, keep it free of dust, grease and sundries, strengthen the washing and disinfection of tableware, ensure that every meal must be disinfected, and at the same time, do a good job in personal hygiene and maintain a high standard of personal hygiene, so as to keep the environment clean and tidy every meal and every day. Make the dining room's food environment meet the hygienic standard.

(5), planned procurement and quality assurance

The procurement of staple food and non-staple food involves dishes, planned procurement and quality assurance. Summary of Restaurant Service: Fan Wen 2119 (2)

From this catering waiter, I changed my negative idea that being a catering waiter has no future; I have established the idea of doing what I do and loving what I do, and I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he does his best to do his job well.

I have the will to work and correct my work attitude; Knowing the qualities that a successful waiter should have, I have strengthened my professional awareness, and I am determined to be an ideal, ethical, knowledgeable and disciplined qualified waiter < P > I have learned the principle of serving guests; Procedures for serving guests; Working rules in service; Banquet dish-making procedure; The skill of tray and the walking pace of end support; Precautions for paving and setting tables; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling dishes; Basic methods, procedures and general knowledge of drinking water; Dealing with guest complaints and corresponding skills for service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, catering hygiene knowledge, fire protection knowledge and so on.

It laid the foundation for me to become an excellent waiter.

in this part-time job as a waiter, I have summed up what I need to be an excellent waiter.

1. Love your job

When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You may make ordinary work extraordinary. And the people that enterprises need most are people who love their jobs.

Second, get familiar with work standards and methods quickly

In order to win in the fierce competition for our own enterprises and ourselves, we must be able to put into work and be competent as soon as possible to improve work efficiency.

Third, be diligent.

Catering work is mainly at hand, usually not too heavy, and it will not be exhausted if you do more. So we should be diligent in our legs, eyes, hands and hearts. Take the initiative to work, take the initiative to find a job. The saying "Nothing is difficult in the world" tells a profound truth, as long as you are diligent and successful, the door will be open for you.

Fourth, have self-confidence

Compared with money, power and background, self-confidence is the most important thing. Self-confidence can help people overcome all kinds of obstacles and difficulties, and believe that they are the best.

5. Learn to be a person

Being a person is a person who is dedicated, grateful, helpful and professional ethics. Being a person in good faith and doing things seriously will lead to more success in his career

6. Responsibility

means putting the interests of the company first and being responsible for his own post; Is responsible for the guests, to provide quality products and services to the guests; It means "respect is absent". Even if no one is supervising you, you will do your work seriously. This is the performance of responsibility.

7. Face the unfairness at work with a normal mind

There is no absolute fairness at work, and opportunities are always equal in front of hard workers. Without a certain ability to bear setbacks, how can we provoke the girders in the future?

VIII. Teamwork

Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises consists of a variety of division of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

This part-time job has given me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people accumulate a little to make a big difference. Innovating a little every day is leading; Doing a little more every day is heading for a bumper harvest; A little progress every day is towards success. 2119 (3)

2119 is a year of self-challenge. I will try my best to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are also many shortcomings.

Looking back on the past year, there may have been lost, sad, successful and happy in the past year, but it doesn't matter. It's the past. What we should strive for is the future. Many people say that my personality has changed, I believe.

I'm really satisfied. There are many things pressing me, but I still persevere. My life and mood are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs, twists and turns and difficulties again and again. Sometimes I really care about me. I've been thinking about what I did wrong and why?

I also cheer myself up and stand up again and again. I'm thinking that even without me, the earth will turn around and things will be solved. I don't want to be a weak person or a coward. My fate is in my own hands. I believe tomorrow will be better, hello, I am good and everyone will be fine.

Now the work is as follows:

1. Training

1. Tray essentials and room delivery process.

2. All departments of large, medium and small banquets help explain the relevant knowledge of running vegetables.

3. Training and supervision of hotel related systems.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

2. Management

1. The superior is the model of the subordinate, and I always insist on setting an example, so my team is very United.

2. I am the same to anyone, and I do things fairly, justly and openly.

3. People-oriented, multi-faceted management methods of people's personalities.

4. In 2117, there were 23 people leaving Chuancai, and in 2118, there were 4 people leaving Chuancai, which was a relatively stable year.

3. As myself, I am responsible for the dish delivery

1. I am responsible for the sauce operation on the dining room surface.

2. Corresponding output and control of dish delivery.

3. Coordination of food delivery personnel.

4. Several points in operation

1. Shortage of manpower leads to the deformation of dishes when they are busy, which cannot reflect the essence of our company.

2. Due to the prosperity of the country, modern young people are all treasures, less and less able to work, and more and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It is really difficult for me to be today!

3. Why not recruit people? This is the biggest problem that needs to be solved in time.

4. What is establishment, development, progress, improvement, management, management, maintenance and stability?

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

5. What our team did this year was not in place

1. Some employees were not polite and courteous, and gfd was not in place.

2. Sometimes the relevant standards are not followed.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In short, 2121 will take today as a starting point, a new goal and a new challenge. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and abundant financial resources!

I wish all the leaders to forge ahead bravely in their work journey and smooth sailing on the runway of life, and I wish all colleagues to continue to write new glories in life in the new year! Summary of Restaurant Service Work (IV) 2119

By the end of the year, I have been working in restaurants for more than ten years. Looking back on these years' work experience, I feel deeply, and I have paid and gained. The following is a summary of my work:

1. Knowing how to smile and being good at smiling

In today's society, smiling has become an essential professional quality for all walks of life. Especially in the business field. There is a saying, "If you can't smile, don't do business".

2. Diligence

Diligence means hard work, that is, working hard and paying more than others. Fast is efficiency.

3. Enthusiasm

People can have no passion, but they must have enthusiasm. Because the warm breath is very infectious. Just like the light and heat of the sun, and full of vitality. This is a mental outlook and state that reflects the heart.

4. Thoughtfulness

Thoughtfulness is the foundation and the most important way to treat guests. Since we are thoughtful, we must take the initiative to do a good job and provide services, and we must be good at observation and know how to put ourselves in the other's shoes, so as to make the guests unexpected and provide advanced services. Who can make the guests feel at home, then he is really "thoughtful". Think about what the guests think and worry about what the guests are anxious about.

V. Resilience

In restaurants, people from all levels of society are exposed every day, from officials to the people. Regardless of religion. Therefore, it is inevitable to require service personnel to have good adaptability. Some people say: "Dining room is the cradle of training diplomats." It makes sense.

VI. Sense of ownership

Work is actually another form of learning. When we know and can work from the owner's point of view and position, it is a kind of self-improvement and progress. Will stand higher, see farther and do better.

The above is my experience and summary of my work, but there are still some shortcomings. In the new year, I should work harder to do my job well.