Work is a kind of beauty and happiness. When I give my guests a warm smile and hear their thanks; When our service is praised and praised by guests; Below, I will share with you the personal story of the student service industry for your reference. Welcome to reading.
Deed 1: Work is a kind of beauty and happiness. When I give my guests a warm smile and hear their thanks; When our service is praised and praised by guests; When I saw the guests off sincerely and enthusiastically, the guests showed a satisfied smile? My heart is as warm and comfortable as the spring breeze. Our work is a wonderful cause. We gain happiness in our work, win respect in our smile, and experience life in our internship.
(A) the internship harvest
1, the improvement of service consciousness
For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. Through the training organized by the hotel and the intensive practice of various departments at ordinary times, I have exercised my sense of service and developed a good habit of smiling at guests. I have learned to treat guests with standard manners, and I understand the importance of learning a foreign language well.
2. Improvement of service level
After working in the restaurant for several months, I have a certain understanding of the basic business and operation of the catering industry. Politeness is a concentrated expression of a person's comprehensive quality, especially in the catering industry. We should dare to greet people, and do three things in the process of greeting people: mouth to mouth, eye to eye, and heart to eye. We should try our best to meet the requirements of our guests, even if something is not within our responsibility, we should try our best to convey it. Although some unreasonable demands can't be made, we should also refuse them in a euphemistic tone and seek other solutions.
practical experience
1, catering service industry is the window of social civilization.
With the rapid development of social economy and the continuous improvement of people's living standards, the hotel industry has developed rapidly. Although the scale, grade, service level and management quality of catering industry are uneven, from the development and economic benefits of catering industry in recent years, the higher the grade and service quality of catering industry, the higher its operating benefits. Because with the development of economy, people's moral quality and spiritual civilization are constantly improving, and the demand and requirements for this industry are getting higher and higher. So the more upscale the restaurant, the more crowded the guests are. This reflects that the catering service industry has become an important window of social civilization.
2. Service quality is the core of hotel management.
The service quality of catering industry is the central work of daily management of restaurants. All employees should have a sense of quality, and managers should establish the concept of service quality. Only when the concept of quality is firmly rooted can quality be truly regarded as the lifeline of enterprises in daily management.
3. Hotel culture is the soul of hotel management.
The hotel is full of service culture, etiquette culture, regional culture, food culture and poverty alleviation culture. All the staff in the hotel are bosses, and all the guests will depend on the restaurant and its people to a greater or lesser extent when they come to the store. In addition to accepting culture or knowledge in the process of receiving services, they will also ask people in restaurants for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.
In every corner of the hotel, there are polite service personnel, standardized operation, professional smile and polite manners, so that guests are always influenced by etiquette culture. Individuals in society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial impact on guests and promotes the quality and cultivation of the whole society. There's another one called. Solution culture? That is, the ability to provide knowledge to help guests solve problems, the golden key culture is typical, satisfaction plus surprise, complete the impossible task.
A few months passed quickly, and my work process was over soon. Looking back, I feel a little nostalgic. The instructions and guidance of the manager, the gentle smile of the supervisor and the waiter who served with us all made me unforgettable. This laid the foundation for me to enter the society in the future, and it is a platform for me to leap from school to society. Thanks to their guidance, I successfully finished the work. After this job, I learned to live and study carefully and how to treat people. On the road of life, I will cherish every opportunity, bravely challenge myself, improve myself and make myself mature.
Deed 2 entered the gate of Tianyuan with a sincere and excited heart. After a week's internship, I have more or less some feelings about Tianyuan. Manager Zheng has a beautiful temperament, Secretary Zhang is lovely and kind, and his colleagues are very warm and sincere. The dishes cooked by the aunt in the kitchen are delicious. This has undoubtedly created a pleasant working environment for all of us.
Besides, what's your biggest feeling about your job? Attitude is everything? . Because I have been doing customer service for three days, my main job is to call potential customers to convey information and communicate. It is inevitable that you will feel tired if you make more than 100 calls every day. But as long as you learn to adjust yourself and treat customer service with positive thinking, customer service is also a very happy thing, and you can learn a lot from it.
On the first day, driven by curiosity and freshness, I made a phone call all day, and I didn't feel tired at all, and I felt very fulfilled. Because I learned a lot of telephone skills and practiced communicating with people; Also recorded the number of many potential customers. So the first day ended easily and happily.
The next day was a day with many feelings, because there was no excitement and excitement of the first day, and there was nothing new to learn, so it was slow and depressing at first. But when you think you can't be so decadent, you come up with a little idea? Think of every call as a telephone interview. This makes the phone call very efficient, and the number of potential customers recorded is actually 14, five more than the previous day; And I also exercised myself. Perhaps this is the role of positive thinking and attitude in everything!
On the third day, it was a dull day. On this day, I can face the day's work with a normal and correct attitude and method.
Generally speaking, the first week of internship was very rewarding, and I will make persistent efforts.
Deed 3: service industry experience; How time flies! In a blink of an eye, I have been in Shixing county standard micromotor factory for nearly three months. However, in the short three months of work, what I saw and did deeply touched me.
For me, this is the first time I walked into the factory, and it is also the first time I really experienced a job and felt the corporate culture. We arrived at the factory on April 29th. In the afternoon, after a short training by a trainer in the personnel department, the next day we started our busy work under the leadership of the inspector, monitor, team leader and relevant responsible persons. I started as a commutator, but because my hands often sweat, it will affect the quality of copper sheets on the commutator, so I was transferred to DV welding. At first, I thought that welding was the most common thing for students majoring in telecommunications. However, this is not the case. After the inspectors explained the operation, I realized that although both are welding, the operation method and the requirements for solder joints are different.
Now with the passage of time, the factory's requirements for our interns are gradually increasing, and it will reach 80% of the output of old employees in another month. I'm ashamed to say that I still have some difficulties in finishing it. Maybe I lacked exercise before, and my hands were slow. Coupled with our own operating technology, the output can only barely reach 60%. However, I have been working hard, constantly improving and exploring.
It is not easy to do seemingly simple work quickly and well, so it is not easy to do simple things well, and it is not ordinary to do ordinary things well. For those of us who are about to enter the society and really go to work, we should make full use of this internship opportunity, adjust our mentality and do some seemingly simple things, which will become our greatest wealth before we really enter the society.
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