Summary is a written material to analyze and study the experience or situation in a certain stage of work, study or thought. It can give us guidance in the next stage of study and work life. Come and write a summary. So what should be included in the summary? The following is a summary of the annual personal work in the scenic spot compiled by Xiaobian for everyone, hoping to help everyone!
Annual Personal Work Summary of Scenic Spot 1
__ Visitor Center has been officially put into use. Under the care and guidance of the office, our department firmly grasps the opportunity, faces the future, unites and overcomes difficulties. Established a brand, increased the intensity of study and promotion, and made steady progress around the requirements of "improving soft power and striving to be a cultural guide" put forward by superiors, and all the work was promoted in an orderly manner, successfully completing all the indicators and tasks of this year, which was highly praised by guests and set a banner among peers.
next, please allow me to make a summary of my work for 21__ years on behalf of more than 11 employees in this department.
1. Qi Xin's concerted efforts and brand management show three highlights in our work.
the business reception is complete. Since the visitor center was put into use, our department has received _ _ people, and the average number of receptions per tour guide is _ _. Through standardized business training, we have been constantly learning, improving the skills of explanation service, and at the same time practicing in actual combat, consolidating innovation, which not only formed the personal style of tour guides, but also consolidated the foundation of our department's regular work. Among these tourists, there are not only celebrities, but also leading cadres who come here to inspect. According to statistics, we have received leading cadres at or above the division level for _ _ times this year, which has been highly praised by the local government and group leaders.
in the field tour of scenic spots, we can handle affairs according to the regulations and procedures, and provide services with the policy of "patience, meticulousness, civility and courtesy", which won the recognition of the guests. During the _ _ tour, we not only recommended the beautiful Taihu Lake to foreign tourists, but also made the guests deeply attached to this hot land. It is worth mentioning that on the day of the Double Ninth Festival, we received more than 1,411 tourists in a record. We carried out the plan in an orderly manner, successfully launched this tough battle, and provided valuable experience for the large-scale reception of the visitor center in the future.
service skills are constantly improving. Under the cordial guidance of the office, our department not only planned the service process, but also strengthened the professional quality of our tour guides and established the "people-oriented" service principle through organizing learning. At the same time, carefully compare the working ideas of "three bright, three creative and three appraisal" to shape the brand benefits. By participating in various activities and competitions, we can improve our skills. Over the past year, members of our department have successively participated in various activities, such as district tourism training, district volunteer training, DIY lecturer training of the group, group walking competition, knowledge competition of group employees, tour guide competition of group diligent and honest painting and calligraphy exhibition, and host competition of scenic company, and achieved certain results, including 2 district-level honors (1 organizations and 1 individuals) and 4 "Excellence Awards" of scenic company. Recently, two other comrades will be finalists, representing our department in the district commentator contest.
employees have grown by leaps and bounds. Our department constantly enhances the organizational influence through regular meetings. Everyone participated, made suggestions and made suggestions, and successively established the "post responsibility system" and "specialist system", which effectively shared the regular work of the department, not only allowed the rights to run in the sun, but also played a role in exercising people. Over the past year, 1 comrades in our department have been promoted to work in the group, 1 comrades have been promoted to the office of the visitor center to take charge of the work, and 2 comrades have held the post of middle-level in the visitor center. Among the existing 12 members, the undergraduate and junior college rate is 111%, among them, there are 2 members from party member, and 7 members hold national guide certificates. These achievements fully show that our department has a large number of talents and is the cradle of providing "new stars" for the company.
second, down-to-earth, slow and steady, do a good job in the weekday work center.
since the operation of the tourist center, under the leadership of our superiors, we have been checking and making changes to rectify the situation and discipline. Grasp the key points of our daily center work, let the members sit down on the service platform, calm down, and deeply understand the principle of "everything rises from the ground". Since October, our department has taken over the service desk of Taihu Lake Green "V" Station of the Communist Youth League Committee, and has passed on the spirit of volunteers among our members through activities such as information distribution, questions and answers, and love assistance.
third, respond to superiors and departments to help each other, so that the spirit of "one family" can continue to give strength.
as the work is on the right track, we also actively cooperate with leaders and do a good job in assisting other departments. Cooperate with the property department to issue 4D glasses, cooperate with the canteen to prepare for meals, assist the office to provide catering services, and so on. In the list of inspection teams determined by the office, six comrades in our department were selected. Since the beginning of this year, members of our department have grown and soared together with the company than dedication, dedication and sweat. According to statistics, as of February, members of our department * * * have paid _ _ days off and restaurants have worked overtime _ _ times. In the face of data, we still believe that compared with the growth of the company, we have paid very little. Entering 2114, we will make more efforts along the development direction of the group!
The past year was extraordinary, and the achievements were hard-won. We must not be proud or complacent. Today, our task is still quite arduous, and the existing problems are also in front of us. In the face of slackness in work, inadequacy in reception and arbitrariness in tour guides, we should take it seriously and seriously rectify it. Let's use the wisdom of * * * and the responsibility of * * * to be pragmatic, innovative, pioneering and enterprising, and work together with Qi Xin to forge ahead bravely for a better tomorrow of Tailv Group!
Annual Personal Work Summary of Scenic Spot 2
In July of _ _ _, I was honored to be an employee. During this year, I am very grateful to the leaders of the unit for constantly giving me the opportunity to learn and experience, so that I can slowly master the practical experience and knowledge of learning from a student who just walked out of campus; At the same time, with the help and care of my colleagues, I have been integrated into Zhengzhou Yellow River Scenic Area more quickly. Now make a brief summary of the work of the year.
the first day when I first arrived at the scenic spot, it was a very hot day. Under the leadership of the leader, I came to the tourist service center of the scenic spot, and I became a scenic tour guide gloriously. The main duty of a tour guide is to arrange sightseeing activities. Arrange the tour activities of the team in the scenic spot reasonably according to the tourist reception plan. Do a good job in reception. Concrete implementation of the team's local food, transportation, travel and purchase. Entertainment and other services; The most important thing is the tour guide's explanation. Responsible for the tour guide explanation of the team during the tour of the scenic spot.
Therefore, as a tour guide, the first thing is to be familiar with the general situation of the scenic spots. My leaders and colleagues found me a brief introduction and guide words of the scenic spots. However, my impression of the scenic spots at that time was still the impression of playing in my school days. The next day, I took the guide words in the scenic spots according to my colleagues' methods, and at the same time, I learned more about each scenic spot in combination with the guide words. In this way, I quickly learned the route of visiting scenic spots and remembered most of the tour guide words. In the second month, I began to receive the tour guide alone. Of course, at first, the tour guide was still very nervous and made many small mistakes, but I found shortcomings in practice and kept learning in practice. Slowly, I also became a qualified tour guide in the scenic spot.
in mid-August of _ _ _, the leaders of the management committee organized an outward bound training activity for all our traveling employees, which I will remember all my life. In this expansion, I have more contacts with more colleagues, and also let me integrate into the group more quickly. At the same time, through
expansion, I also learned a lot of knowledge that I can't touch at ordinary times. At the same time, I was also transferred to the assessment and training group to help collect and sort out the assessment and training manuals about scenic spots. During this period, my writing ability was greatly improved, and I also learned a lot of skills and valuable experience about word arrangement.
__ was a leap year for me. Due to the system reform and personnel changes in the scenic spot, I came to work in the market development center from the tourist service center. In the market development center, I am mainly responsible for the contact between travel agencies and media reporters. There are many unfamiliar jobs when I first arrived at the market development center. With the patient guidance of Hao Chu and the help of my colleagues, I can quickly devote myself to my work. Although I am busy in the market development center, it is very interesting, and I have more opportunities to get in touch with the outside world. Of course, my communication skills have also been greatly improved.
In this year's work, I have gradually learned patience, carefulness and perseverance from the recklessness and naivety that I just left school. Learn to analyze before you do something, and you will avoid many unnecessary problems in practice. Although I have learned a lot in this year's work, I will continue to make persistent efforts in the future work to make myself do better in my post.
annual personal work summary of scenic spots 3
As a tour guide in this industry for nearly 6 years, I have never made a summary, and I always grow up through practice and experiment. Everyone hopes that I can be better than others and be recognized by others, but from my work, there is really nothing to be proud of, and it may look more beautiful than other jobs, but who can understand the ups and downs?
This year's tour guide training course can be said to have taught me and seen the aura of others and the hard work behind it. I deeply know that in our industry, we get up early and get greedy for the dark, sometimes we can't even eat a delicious meal, and we have to take our guests to travel around. It is said that the pay and income are directly proportional, but under the guidance of our unspoken rules of tourism, where is fairness? There is no stable income, no fixed job, no security, and no one can compensate you for any accident that day, but because I like this job and love it, I have been insisting until now, and I only found an organization this year. I hope there will be good development next year!
tell me about my tour experience! To tell the truth, there is nothing to show off, only a kind of mutual learning! From the moment I got the tour guide card in, I felt that I was a tour guide. I could go to many cities that I had never been to, and I could enter various scenic spots for free. I was really happy, but just got the tour guide card, and no travel agency would hire you to work there. At that time, my mood fell to the bottom. After more than a month, my classmates worked in a travel agency earlier than me, so I found a job, but I only did this job for one month.
I know that I have to enrich myself and study more before I can enter this industry quickly. After I went to the second work unit, I just asked me to read materials and study, but I didn't ask me to take a tour group. I felt very useless, just in time for the tourist season, all the tour guides went out to take a tour group. The first place I went to was Liupanshan, which asked me to take the tour group to Guyuan and hand over the work with the tour guides there. I feel that I can take it all. However, due to the problem of team quality, the unit resolutely asked me to help the tour guide take back the guests she took. This is the first team I started my tour guide career. The guests are very good. Although I was nervous when I got on the bus, everyone sang interactively, which relieved the tense air and exercised my courage. Although I didn't take the team completely, I was actually very grateful to the leadership of the travel agency for letting me join the group, but this job.
In my third job, that is, the year I entered the International Travel Service, I was trained and exercised, so that I officially joined the tour guide team in Ningxia. I also met some older tour guides. I was honored. A series of training in the club made me grow up quickly. I also started with a three-person individual and then a 31-person special train. I found that my knowledge was really too little, and sometimes the questions asked by the guests were really few. Wherever I go, I will buy some books to supplement my knowledge. After several years of experience, I began to make money. I think this job is still very good, so I will continue to move forward.
Now that I'm out of China Travel Service, I'm still grateful to my predecessors who used to work in China Travel Service and were willing to tell all their knowledge to us newcomers. If it weren't for China Travel Service, I might not have persisted.
I took a tour group to accept complaints three times this year. The first complaint was because the travel agency hired a car that was not a tour bus to receive tourists in order to reduce costs, and went to Xining. The driver didn't know the way, and I argued with the driver about whether the road was wrong in the car. The guest was innocent, but the tour guide should communicate and cooperate with the driver, the escort and the tour leader to avoid these things, so there would be no complaints. I was also impulsive in this complaint. Therefore, impulsiveness is the devil. I was deducted from 511 yuan by the travel agency. The problem I want to reflect is that the travel agency can reduce the cost, but don't use drivers who don't know the way any more. This is really a great impact on our tour guide work.
the second complaint is that I didn't check the hotel where I stayed, because the guests in the restaurant were haggling over every ounce, and there was some quarrel with the restaurant when checking out. I was kind enough to accompany all the other guests back to the hotel to rest, but I took the wrong room card. It was originally the new hotel of Lanhuahua, and finally I stayed in the old hotel next to it. After all the guests checked in, they found that the house was not up to their standard, so they asked to change rooms and woke up all the sleeping people. I was also changed the next day. This problem is a mistake I should not have made because of negligence. To do our work, we must always be in an excited state, and we must implement any link in advance. Neglect is the most undesirable, and I also lost nearly _ _ yuan, because so far the travel agency has not been able to collect group money or reimburse the tour guide for this problem.
For the third complaint, I only brought one person, which really shouldn't be complained. The reason is that I didn't stay with the guests all the time, leaving them in the cold. Gosh, all kinds of complaints can be established. This reminds me even more that as an emissary to publicize our Ningxia, everyone should regard her as God. Don't be careless if there are fewer people and no money. In other words, don't treat the village head as a cadre. After handling this complaint, I not only wrote a letter of criticism, but even got three months' salary deducted from the club. I feel it is unfair that I have signed a contract and been left without pay. But I am a tour guide, and I have to maintain more customers for the travel agency. Because of me, I may lose more than one customer in the club, so I can only accept it.
In short, to be a tour guide, besides your profound knowledge, you have to deal with all the problems of you and the guests, you and the travel agency, you and your family. Although you are not a god, you must know that this is your duty. If you don't want to be eliminated by society, you have to climb on the pole every day and wait to be electrocuted, or you will be dead if you don't touch the pole. You can only learn to be the first person to eat crabs with great confidence.
summary of annual personal work in scenic spots 4
In combination with the actual situation of the tourism industry in this city, we actively organize travel-related enterprises to study the Detailed Rules for Implementation, and earnestly implement the work arrangements and arrangements for the standardization construction of the provincial government and the provincial tourism bureau. The tourism industry in this city is gradually moving towards procedures, institutionalization and standardization. The work of tourism standardization in our city is summarized as follows: