Light is like an arrow, the sun and the moon like a shuttle. A year is going by, and it's time to write a work summary. The following is a "2021 product manager year-end personal work summary selected 5", which is only for reference, welcome to read this article.

Part I: 2021 product manager year-end personal work summary

Outstanding product manager is in the company, only in other positions, there may be software engineers, user experience designers, system engineers, waiting for Bole to discover, the following is for everyone to prepare for the product manager's year-end work summary. Personal qualities and attitudesTechnology can be learned, but the quality is difficult to cultivate, some qualities are essential for successful product managers.

First, the enthusiasm for the product

There is such a group of people, they have an instinctive love for the product, see everything in their lives as a product, harboring the love and respect for the excellent product. This enthusiasm is a necessary quality for product managers, and is the driving force behind their efforts to overcome difficulties and improve their products night and day. This passion can infect team members and inspire everyone.

It's easy to recognize this trait by asking the candidate to talk about his favorite product and why he likes it, talk about products in different fields and products he hates, and ask the other person how he plans to improve his favorite product if he has the chance. Enthusiasm is hard to fake, and hypocrisy is easy to show.

Second, the user's position

The ideal product manager does not necessarily come from the product's target market (which has both advantages and disadvantages), but he must be integrated into the target market. This trait is especially rare for high-tech companies that make mass-market products. We tend to understand users and markets from our own perspective. In fact, the experiences, preferences, values, perceptual abilities, tolerance levels, and technical understanding of our target users are likely to be very different from ours.

Ask the candidate about the product's target market, and ask them to talk about how they think differently. Find out how the candidate feels about the target market, and most importantly, whether he or she respects it and wants to be part of it, or whether he or she intends to change user habits. Thinking differently is especially important for internationalized products and products that are geographically specific. Cultures have **** in common, but they also have many differences. Some differences are irrelevant to the product, others are crucial. Candidates should be examined to see if they understand the target market well enough to be able to distinguish between these two differences.

Third, intelligence

The level of human intelligence is irreplaceable. Product management requires insight and judgment, so you must have a sharp mind. Diligence is of course necessary, but engaged in this work alone is not enough diligence.

Recruiting smart people is an easy task, and the results depend heavily on the ability and reliability of the recruiter. As the saying goes, what goes around comes around, and what goes around comes around. One way to do this is to test a candidate's problem-solving skills. Microsoft's commendable, in-depth and effective interview, that is, to examine the candidate's problem-solving ability, usually by one or more experts in the field of a problem on the candidate for in-depth examination. The interviewer is not concerned with whether the candidate knows the right answer, but rather the candidate's thinking and approach to solving the problem (intelligence over knowledge). If the candidate answers correctly, the interviewer adjusts the question slightly and asks how the candidate would cope in the new situation. The process is repeated until the candidate is forced to deal with a situation for which he does not know the answer, by telling the solution.

Fourth, professional conduct

Each team role carries different obligations and efforts. The product manager is responsible for the future and destiny of the product, and is never suitable for people who are greedy for comfort. Even with time management and product management skills, the product manager still has to put a lot of effort into the product. Can a successful product manager have the time to enjoy a leisurely family life? With enough experience, I believe it can be done. But if your expectation is to work only forty hours a week and leave work behind when you get off work, that's not realistic.

How much effort does it take to be a successful product manager? I've always been honest with candidates about how much product management work can never be measured in time. The firefighters who come to the rescue in an emergency are most likely not the right people to be a product manager.

Article 2: 2021 product manager year-end personal work summary

Since a year, in the xx mobile company leadership and colleagues care, support, I do my duty to do my job, now will be a year since the 'specific work responsibilities are summarized as follows:

In the process of product support work, seriously study the mobile company's various products, especially our group products, familiar with the specific operation of the product, and this is the product support work, and the product support work, and the product support work. At the same time, after several mobile company organized product manager quality enhancement training, slowly develop their own product promotion ability, customer communication skills; in the usual I also pay close attention to the latest information on communications products, learning some of the successful cases, and often think about whether these cases can be truly applied to customers, potential customers with this need to dig out in a timely manner this demand, the development of a specific program and accompany the account manager to go to the customer to carry out the product, and the customer's needs. Accompanying the account manager to the customer for product promotion, timely product support work to improve customer satisfaction.

After reaching an agreement with the customer and signing the agreement, the implementation process of the program to carry out a comprehensive tracking: such as a customer needs to install a dedicated line of the Internet, starting from sending a full service construction demand orders, first forwarded to the Division I technical support staff, to be done after resource exploration sent back to me, and then submitted to the support center, if the terminal configuration and wiring beyond the case, but also need to fill out the configuration of the application form in the Group Key Accounts Department subjective and the manager signed and passed to the support center, and finally support the center to send a construction order to our network department, arrange the construction, construction began, often contact with the construction team and the customer in order to solve the problems in the construction process, to ensure that the work is completed on time, so that customers can use in a timely manner, after the customer began to use the timely door-to-door or telephone visits to learn about the use of the customer as well as the existence of problems, the problem timely feedback to the municipal company. The problem of timely feedback to the city company, really do a good job of product support work, improve customer satisfaction.

The past year is a year of fierce competition in the whole business of the XX Mobile, in this year's time, the hands of the hand to complete about XX Internet line, voice line, and complete the XX local tax card project, and constantly learning new knowledge, enrich themselves, and really do a good job in the product support work.

Part III: 2021 product manager year-end personal work summary

Since joining the job, I can do strict requirements for themselves, and actively involved in the work, work hard and pragmatic. 2020, in the leadership at all levels and colleagues care, help, their own in all aspects of the progress made to a certain extent, now will be the phase of the work is summarized as follows:

a, work Positive attitude, actively involved in the work

In xx this big family, I can do the work of a positive attitude, hard work, modesty, caution, guard against arrogance, always strict requirements for their own development and management of the company's development and management of their own progress closely linked to respect for the leadership, unity of colleagues, proactive communication with everyone, and colleagues to mingle with, and take the initiative for the development of the xx The company's development of the company's development of the company's development of the company's management.

Second, to comply with the work discipline, strict requirements for their own

xx team is a disciplined team, not only in the day-to-day work of the attendance discipline, but also embodied in the observance of the business system and other aspects. In the daily work and life, I resolutely obey the leadership arrangements, to be able to do everywhere strict requirements for their own, to comply with the rules of the industry, abide by professional ethics, strict work discipline.

Three, work hard, achieve certain results

In accordance with the leadership of the Department of the arrangement, this year, I am specifically engaged in the product manager and business management related work, while undertaking some of the functions of the regulatory authorities docking and other comprehensive affairs, in the work of the work I am able to resolutely comply with the leadership of the arrangements, strict requirements for their own, quality and quantity of work, according to the duties of the post strict performance of their duties. The work, in accordance with the duties and responsibilities of the position strictly fulfill their duties.

1. Actively carry out business innovation and market development work:

Product manager is a melt thinking, communication, writing and language skills, highly familiar with the product habits and market configuration and other aspects of knowledge more complete position, need to continue to strengthen learning and thinking.

(1) Guarantee company access work.

Inspection and relationship maintenance work at the same time, I seriously do a good job of xx company's access to work, at present, xx has been access through and signed a cooperation agreement. At the same time on the declaration of the xx company reported access to information is also carefully analyzed, actively communicate with peers, and constantly seek a breakthrough in business cooperation.

(2) product promotion.

In order to play a good role in the comprehensive coordination and guidance of the parent bank, to properly resolve the difficulties encountered in the development of the business and recommendations, the city carried out a product business development problems, the next step of the plan and recommendations of the seminar, and require the counties and cities combined with the characteristics of the regional economy and the actual situation of the development of a marketing program, at the same time, the establishment of a product-specific business progress ledger, real-time follow up to understand the progress of the business process, and do a good job of product business management. The process of progress, do a good job of product business management.

(3) Product promotion.

In order to expand the influence of the product credit business, the city product and our company jointly organized a product salon activities, to the meeting of the product bit of the business owners to recommend the product business in detail. At the same time, in order to do a good job of tracking and maintenance of the product business, timely feedback product credit business latest developments, especially the establishment of the business of the business of the special business progress ledger, real-time follow-up of the progress of the business process, and every Monday morning to the department to report on the progress of the business.

2. Seriously carry out training work:

According to the requirements of the higher level, I solid implementation of the system to promote and transfer training work. This year has been in a variety of training meetings and docking activities to teach xx and other business, their own ability has been improved.

3. Actively cooperate with the completion of other work:

According to the leadership of the arrangement, I actively participate in and seriously do the other work of the department, participate in the activities, to assist the leadership to develop a variety of approaches, to complete a number of activities of the information reported to the report and the data reported to the work of the colleagues to complete some of the transactional work with colleagues to actively create a good atmosphere for the development of the colleagues together.

Fourth, the work outlook

2021 will be the key year of our rapid development, the promotion of new products and innovation will be increasingly heavy, in the future work I will be in accordance with the division of responsibilities to do the following work;

1. Actively participate in the development and management of the enterprise's activities for the leadership as a good adviser to the account manager and customer service. account managers and customers to serve well for the bank's development advice.

2. Solidly carry out product innovation.

(1) seriously carry out market research, the current market demand for stronger business research.

(2) Go deep into the counties and cities, collect local market information, and continue to accumulate local market characteristics and other related materials, in order to pave the way for product innovation.

(3) Collate the characteristics of credit products of various peer institutions, combined with the existing products of the Bank, to formulate a marketing plan for credit products, including the characteristics of the products of the Bank and peer institutions, marketing characteristics, and the specific ways of combining the product portfolio of the Bank, etc.

(4) The Bank will continue to work on the development of a new product portfolio for the Bank and its peer institutions.

(4) Strengthen the communication with the relevant personnel of the partner, and strive for the partner's access to quickly carry out business with the Bank.

3. Strengthen the business training work, and constantly improve the skills of account managers. In the training of credit staff, real cases are used to strengthen the effectiveness of training. Actively study the system and find the combination point in the system and application.

4. Seriously do other work arranged by the leadership. Improve the coordination with other colleagues, seriously complete the other work assigned by the leadership, and actively involved in the grassroots research supervision.

Part IV: 2021 product manager year-end personal work summary

1, index tracking work

In the process of index tracking work, in line with the conscientiousness, carefulness, rigorous the six words to do this work, often with the counties and cities of the operation of the analysts to communicate, encountered do not understand to them to ask for advice, learning from the experience and in the experience of others. On the basis of other people's experience, we have worked out a set of index tracking and completion methods suitable for ourselves and our team.

Our indicators are mainly divided into annual assessment indicators, quarterly assessment indicators and monthly assessment indicators, for the different indicators of the differences in time, rationalize the time, according to the annual assessment indicators to oversee the overall situation, to guide the other two indicators, and with the quarterly assessment indicators and the monthly assessment indicators *** with the same, the annual assessment indicators into the quarterly assessment indicators and the monthly assessment indicators, make the quarterly assessment indicators and monthly assessment indicators to serve the quarterly assessment indicators and the monthly assessment indicators for the annual assessment indicators, and make the quarterly assessment indicators and the monthly assessment indicators to serve the quarterly assessment indicators and the monthly assessment indicators. The yearly assessment indicators are integrated into the quarterly assessment indicators and monthly assessment indicators; the quarterly assessment indicators and monthly assessment indicators serve the yearly assessment indicators, and the yearly assessment indicators are completed at the same time when the quarterly assessment indicators and monthly assessment indicators are completed. However, it is not possible to say that the indicators are perfect, and at this point, some of the indicators that can be completed at a later stage should be discarded, and the focus should be on the completion of the current urgent indicators.

Specifically, the need to complete the indicators of the whole in a table, carefully study the specific caliber of the indicators, and indicators of how to complete the decomposition, the implementation of each specific person responsible for tracking, regular extraction of data, data gaps to inform the relevant responsible person, so that they know their own indicators of the completion of the progress of the active discussion with their supervisors and look for ways to complete the method to ensure that the various indicators The company's goal is to ensure that all of these tasks are completed on time.

2, training work

In the training of account managers, their own proficiency in the product, to learn the operation of the product, to prepare a variety of materials in advance of the training, and according to the account manager's weak products to focus on the promotion of the training process and colleagues to learn and grow together, so-called The so-called "book mountain has the road diligently for the path, the sea of learning has no end bitter do boat" only through continuous learning, can in the science and technology of today's fast-changing, in the communications industry, the whole business of the severe situation of fierce competition, to achieve better results.

Completion of the xx local tax card project, not to learn new knowledge, enrich themselves, and really do a good job of product support work.

Part V: 2021 product manager year-end personal work summary

I entered the xx mobile company in xx in xx month. In the mobile company's one year, I served as a product manager. Since a year, in the xx mobile company leadership and colleagues care, support, I do my duty to do my job, now will be a year since the specific work duties are summarized as follows:

First, product support work

In the process of product support work, seriously study the mobile company's various products, especially our group At the same time, after several mobile company organized product manager quality enhancement training, slowly develop their own product promotion ability, customer communication skills; in ordinary times I also pay close attention to the latest information on communications products, learning some of the successful cases, and often think about whether these cases can be truly applied to customers, potential customers with this need to dig out in a timely manner this demand, the development of a specific program and accompany the account manager to go to the customer to carry out the product, and the customer's needs. Accompanying the account manager to the customer for product promotion, timely product support work to improve customer satisfaction.

After reaching an agreement with the customer and signing the agreement, the implementation process of the program to carry out a comprehensive tracking: such as a customer needs to install a dedicated line of the Internet, starting from sending a full service construction demand orders, first forwarded to the Division I technical support staff, to be done after resource exploration sent back to me, and then submitted to the support center, if the terminal configuration and wiring beyond the case, but also need to fill out the configuration of the application form in the Group Key Accounts Department subjective and the manager signed and passed to the support center, and finally support the center to send a construction order to our network department, arrange the construction, construction began, often contact with the construction team and the customer in order to solve the problems in the construction process, to ensure that the work is completed on time, so that customers can use in a timely manner, after the customer began to use the timely door-to-door or telephone visits to learn about the use of the customer as well as the existence of problems, the problem timely feedback to the municipal company. The problem of timely feedback to the city company, really do a good job of product support work, improve customer satisfaction.

Second, the index tracking work

In the process of the index tracking work, in line with the serious, careful, rigorous six words to do this work, often with the counties and cities of the business analysts to communicate, encountered do not understand to them to ask for advice to learn from the experience and learn from the experience of others on the basis of the experience of a set of suitable for their own and the team's tracking and completion of the indexes. The company's business is to provide the best possible service to its customers.

Our indicators are mainly divided into annual assessment indicators, quarterly assessment indicators and monthly assessment indicators, for the different indicators of the differences in time, rationalize the time, according to the annual assessment indicators to oversee the overall situation, to guide the other two indicators, and with the quarterly assessment indicators and the monthly assessment indicators *** with the same, the annual assessment indicators into the quarterly assessment indicators and the monthly assessment indicators, make the quarterly assessment indicators and monthly assessment indicators to serve the quarterly assessment indicators and the monthly assessment indicators for the annual assessment indicators, and make the quarterly assessment indicators and the monthly assessment indicators to serve the quarterly assessment indicators and the monthly assessment indicators. The yearly assessment indicators are integrated into the quarterly assessment indicators and monthly assessment indicators; the quarterly assessment indicators and monthly assessment indicators serve the yearly assessment indicators, and the yearly assessment indicators are completed at the same time when the quarterly assessment indicators and monthly assessment indicators are completed. However, it is not possible to say that the indicators are perfect, and at this point, some of the indicators that can be accomplished at a later stage should be discarded, and the focus should be on the completion of the current urgent indicators.

Specifically, the need to complete the indicators of the whole in a table, carefully study the specific caliber of the indicators, and indicators of how to complete the decomposition, the implementation of each specific person responsible for tracking, regular extraction of data, data gaps to inform the relevant responsible person, so that they know their own indicators of the completion of the progress of the active discussion with their supervisors and look for ways to complete the method to ensure that the various indicators The company's goal is to ensure that all of these tasks are completed on time.

Three, training work

In the training of account managers, their own proficiency in the product, learn the operation of the product, prepare a variety of materials in advance of the training, and according to the account manager's weak products to focus on the promotion of the training process and colleagues to learn and grow together, so-called The so-called "mountain of books for the path of hard work, the sea of learning without the end of the bitter do boat" only through continuous learning, in order to science and technology is rapidly changing today, in the communications industry, the whole business of fierce competition under the severe situation, to achieve better results.

Four, other work

In the above specific work on the basis of conscientious completion of the company's supervisors, the leadership of the other temporary work, regardless of reward, hard work, overtime, complete the work on time and quality.

Five, the problem and shortcomings of the summary

Review the work of the year, reflecting on their own problems and shortcomings, I think the main reason for the xx mobile time is still short, technical expertise is not enough to comprehensively, some of the company's operating procedures are not familiar with the work of some of the curves. However, "practice makes perfect", I continue to find my own mistakes in the work, but also timely improvement of their own mistakes. In the future work, I will strive to improve their own cultivation, give full play to their own strengths, to overcome shortcomings, and strive to make new achievements.