March 5th is the International Consumer Rights Day. In order to be in line with international standards, March 5th has also been defined as China's Consumer Rights Day. The following is a plan for the activities of Consumer Rights Day compiled by Xiaobian. Welcome to read and share. I hope you will like it.
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# Program for Launching Consumer Rights Day 1#
1. Name of the event: "March 15" Commemoration of International Consumer Rights Day
2. Time of the event: 12: 11 on March 11, 21__ _
3. Venue: in front of the Municipal Federation of Trade Unions Building
4. Representatives of honest units read out the proposal of corporate citizenship moral construction activities, announced "Ten Typical Cases of Counterfeiting Rights Protection", announced "Ten Cases of Consumer Complaints", introduced the investigation and handling of cases and the destruction of counterfeit and shoddy goods in various administrative law enforcement departments in _ _ _ _, and announced the start of 3.15 consultation activities.
participants: relevant leaders of party committees, governments and people's congresses at the district and municipal levels, leaders and staff of departments of industry and commerce, quality supervision, health, drug supervision and environmental protection, and representatives of enterprises and individual operators (the number is organized and determined by the _ _ District Administration for Industry and Commerce). Representatives of participating units and business operators participate in regular publicity and consultation activities
(2) 3.15:
All relevant law enforcement departments set up an information desk according to the unified arrangement of the Municipal Consumers Association, and send personnel who know laws and regulations, know policies and have good professional quality to participate in the publicity of relevant laws, regulations and policies, accept consumer consultations and complaints on the spot, and display relevant fake and shoddy goods (relevant materials and exhibits are solved by each department); The relevant enterprises display famous products (no exhibition activities) or operate in good faith.
(III) Destroying fake and shoddy goods
All relevant law enforcement departments will submit the varieties, names, quantities and case values of fake and shoddy goods to the Market Economy Inspection Brigade of the Municipal Administration for Industry and Commerce (Tel: _ _ _ _ _), and all units will load the cars themselves. On March 4th, the Market Economic Inspection Brigade of the Municipal Administration for Industry and Commerce will organize the destruction.
(4) Several requirements:
1. Units and individuals participating in the 3.15 activity should obey the instructions and carry out their work under the unified organization of the 3.15 activity leading group and office, and it is strictly forbidden to go their own way.
chief commander of on-site activities: __X
contact person for site layout and division: _ _ _ _;
reporter's on-site interview coordinator: __X
2. Dress requirements: the industrial and commercial cadres who formally participated in the March 15 activities wear winter clothes, coats (without fur collars) and hats. Other personnel can wear casual clothes.
during the activities on March 3 and 3.15 (including the party on March 5), all industrial and commercial bureaus and offices should strengthen the duty system and take effective measures to ensure that consumer complaints are resolved in time.
4. If there is any change, please notify separately, or contact the Municipal Consumers Association (tel: _ _ _ x)
5. Specific division of labor
(1) The Contract Consumer Protection Section of the Municipal Bureau is responsible for:
1. Formulating the implementation plan of the 3.15 series of activities.
2. hold a coordination meeting attended by relevant governing units (industry and commerce, quality supervision, health, drug supervision, environmental protection, agriculture and animal husbandry, tobacco and alcohol monopoly, development and planning commission, economic and trade commission, salt affairs, etc.) to discuss matters related to March 15 activities.
main contents: inform the preparatory work and solicit opinions or suggestions from relevant departments; Each department determines the list of members of the Office of the Leading Group for the 3.15 Activities and the participants; Investigation and punishment of cases by various departments, confiscation of counterfeit and shoddy goods and cancellation of leave; Submit typical cases; Requirements for the exhibition of the results of anti-counterfeiting and rights protection; Other related matters.
the above work was completed before the end of March 1.
3. Provide the written materials needed to make the audio tape of the publicity vehicle.
4. Collect and write ten typical cases of counterfeiting and rights protection in the industrial and commercial system and relevant departments in _ _ _.
5. Collect and write ten typical cases of consumer complaints accepted by the Municipal Consumers Association System in _ _ _.
6. Sort out some typical cases of food safety and publish them on the blackboard newspaper exhibition.
the above work has been completed before March 7th.
(2) The Municipal Bureau of Commerce and Broadcasting is responsible for
1. Contacting the advertising department of the TV station, and rolling out propaganda slogans for 1 consecutive months free of charge in March.
2. Arrange the printing of leaflets and assist the District Administration for Industry and Commerce in making banners and banners for advertising business units.
3. get in touch with the municipal consumers' association, the office, radio stations, TV stations and newspapers, and do a good job in the publicity and planning of March 15 activity month.
4. contact the municipal radio station to broadcast the live event of March 15.
# Plan for Launching Consumer Rights Day Part 2#
I. Guiding ideology
With the aim of protecting consumers' legitimate rights and interests, taking the theme of "Let's work together to enjoy consumption" as the main line, and taking innovative consumer rights protection work and improving the efficiency of rights protection as the driving force, we will promote rights protection, advocate honesty, guide consumption and serve regional development.
Second, the main content
1. "Explain the law by case" and extensively carry out publicity and education on consumer knowledge
(1) Carry out typical cases, consumer knowledge, business announcements and other work in daily work in QQ group, "_ _" WeChat public platform for industry and commerce, Weibo and other online media simultaneously;
(2) Strengthen cooperation with China Consumer News, China Business News, China Consumer Magazine, Popular Daily, Qilu Evening News, Qilu Consumer, _ _ Evening News, Luzhong Morning News, _ _ Today, Shandong Satellite TV, _ _ TV Station, etc.
2. Carry out rights protection business training for consumer rights protection workers
The training contents include:
knowledge of new consumer law elimination, typical case analysis, rights protection skills and law enforcement and case handling for consumer rights protection.
The specific arrangement is:
On the morning of March 3, in the comprehensive conference room on the sixth floor of the District Administration for Industry and Commerce, the Secretary General of the Consumer Protection Committee will give a lecture, and all the staff of the District Administration for Industry and Commerce will attend the study.
3. Give a lecture on "New Consumer Law and After-sales Service" in commercial enterprises.
The training contents mainly include:
New Consumer Law knowledge, dispute handling practice, after-sales service knowledge and product quality management, etc., which will be taught by the Secretary-General of the District Consumer Protection Committee.
The specific time and place arrangement is:
(1) on the afternoon of March 2nd, at _ _ Guangzhou Fabric Store
(2) on the morning of March 5th, at _ _ _ _ _, at the afternoon of March 5th, at the Taoyuan Store in Ginza Mall
4. Carry out "New Consumer Law" and "New Consumer Law" in colleges and universities.
The specific time and place arrangement is:
(1) March 11, at _ _ Vocational College
(2) March 13, at Shandong Light Industry Vocational College
5. Summary and business training in the field of household car sales
Activities:
Summary of rectification activities and development of three guarantees for automobiles.
The specific time and place arrangement is:
On March 2nd, in the conference room on the sixth floor of the Regional Bureau, the participants are the sales managers and customer service managers of automobile sales enterprises (4S shops) in the whole region. The Secretary-General of the Consumer Protection Committee will summarize and give lectures, and the Nanjiao Branch will be responsible for convening personnel and arranging the venue.
6. During the activities, all consumer protection committees will carry out publicity activities in their respective jurisdictions.
All branches should go deep into schools, enterprises, communities and rural areas to carry out consulting services according to local conditions, actively carry out activities such as sending France to the countryside, putting consumer education into schools, classrooms and villages, and earnestly do a good job in consumer rights protection services. Rural chapters mainly focus on large-scale live publicity. Specific activities are implemented by each branch.
7. Centralized publicity and consultation activities on the memorial day
Activity time: 9: 11-11: 11 am on March 4
Venue: International Furniture Convention and Exhibition Center (No.2573 Zhoulong Road, District _ _ _ _ _)
Participants:
District Consumer Protection Committee, District Administration for Industry and Commerce, Quality Supervision Bureau and Health Bureau.
activity form:
each unit organizes business personnel to set up a publicity information desk on the spot to receive public consultation and handle relevant complaints.
8. Organize "3.15" volunteers to participate in publicity and consultation activities
Organization and implementation:
(1) Xicheng Branch organized a volunteer service team for the elderly consumer rights protection in Dajie Ancient Mall to participate in the activities;
(2) Nanjiao Branch organized Shandong Light Industry Vocational College students' consumer rights protection volunteers to carry out publicity and consultation activities;
(3) Nanying Branch is responsible for organizing the volunteers of consumer rights protection of vocational college students to carry out publicity and consultation activities.
9. Carry out the activities of enterprises' credit management initiatives such as furniture, catering, trade and automobile sales.
Activity form:
Select and determine enterprises with credit commitment, coordinate to participate in on-site activities, and organize on-site activities such as signing proposals and awarding licenses. The four types of enterprise commitment proposals and the list of participating commitment units will be scrolled in _ _ TV Station, published in the special edition of _ _ Today, and sent through mobile, China Unicom and telecom mobile phone short messages.
Organization and implementation:
(1) District Consumer Protection Committee and District Food and Drug Administration selected 31 catering service enterprises;
(2) The District Consumer Protection Committee, the District Bureau of Commerce and the branches of the Consumer Protection Committee screened and identified 21 commercial and trade circulation enterprises;
(3) 31 furniture production and operation enterprises were selected by the District Consumer Protection Committee and each Consumer Protection Committee branch;
(4) 11 automobile sales enterprises (4S shops) were selected by the Consumer Protection Committee of the district and the branches of the Consumer Protection Committee.
11. Consulting service activities of famous enterprises
Conditions for participating in enterprises:
Consumer satisfaction unit, Double Top Ten unit, Double Base enterprise, Contract-abiding and Credit-abiding enterprise, well-known and trademark enterprise, etc.
Activity mode:
Relevant enterprises set up complaint consultation service desks in their own units and activity sites to receive consumer complaints and provide consulting services.
# Program for Launching Consumer Rights Day 3#
1. Name of the event: "March 15" Commemoration of International Consumer Rights Day
2. Time of the event: 12: 11 on March 11, 21__ _
3. Venue: in front of the Municipal Federation of Trade Unions Building
4. Representatives of honest units read out the proposal of corporate citizenship moral construction activities, announced "Ten Typical Cases of Counterfeiting Rights Protection", announced "Ten Cases of Consumer Complaints", introduced the investigation and handling of cases and the destruction of counterfeit and shoddy goods in various administrative law enforcement departments in _ _ _ _, and announced the start of 3.15 consultation activities.
participants: relevant leaders of party committees, governments and people's congresses at the district and municipal levels, leaders and staff of departments of industry and commerce, quality supervision, health, drug supervision and environmental protection, and representatives of enterprises and individual operators (the number is organized and determined by the _ _ District Administration for Industry and Commerce). Representatives of participating units and business operators participate in regular publicity and consultation activities
(2) 3.15:
All relevant law enforcement departments set up an information desk according to the unified arrangement of the Municipal Consumers Association, and send personnel who know laws and regulations, know policies and have good professional quality to participate in the publicity of relevant laws, regulations and policies, accept consumer consultations and complaints on the spot, and display relevant fake and shoddy goods (relevant materials and exhibits are solved by each department); The relevant enterprises display famous products (no exhibition activities) or operate in good faith.
(III) Destroying fake and shoddy goods
All relevant law enforcement departments will submit the varieties, names, quantities and case values of fake and shoddy goods to the Market Economy Inspection Brigade of the Municipal Administration for Industry and Commerce (Tel: _ _ _ _ _), and all units will load the cars themselves. On March 4th, the Market Economic Inspection Brigade of the Municipal Administration for Industry and Commerce will organize the destruction.
(4) Several requirements:
1. Units and individuals participating in the 3.15 activity should obey the instructions and carry out their work under the unified organization of the 3.15 activity leading group and office, and it is strictly forbidden to go their own way.
Chief Commander of on-site activities: _ _
Contact person for site layout and division: _ _ _ _;
reporter's on-site interview coordinator: _ _
2. Dress requirements: the industrial and commercial cadres who formally participated in the March 15 activities wear winter clothes, coats (without fur collars) and hats. Other personnel can wear casual clothes.
during the activities on March 3 and 3.15 (including the party on March 5), all industrial and commercial bureaus and offices should strengthen the duty system and take effective measures to ensure that consumer complaints are resolved in time.
4. If there is any change, please notify separately, or contact the Municipal Consumers Association (Tel: _ _ _ _)
5. Specific division of labor
(1) The Contract Consumer Protection Section of the Municipal Bureau is responsible for:
1. Formulating the implementation plan of the 3.15 series of activities.
2. hold a coordination meeting attended by relevant governing units (industry and commerce, quality supervision, health, drug supervision, environmental protection, agriculture and animal husbandry, tobacco and alcohol monopoly, development and planning commission, economic and trade commission, salt affairs, etc.) to discuss matters related to March 15 activities.
main contents: inform the preparatory work and solicit opinions or suggestions from relevant departments; Each department determines the list of members of the Office of the Leading Group for the 3.15 Activities and the participants; Investigation and punishment of cases by various departments, confiscation of counterfeit and shoddy goods and cancellation of leave; Submit typical cases; Requirements for the exhibition of the results of anti-counterfeiting and rights protection; Other related matters.
the above work was completed before the end of March 1.
3. Provide the written materials needed to make the audio tapes of publicity vehicles.
4. Collect and write ten typical cases of counterfeiting and rights protection in the industrial and commercial system and relevant departments in _ _ _.
5. Collect and write ten typical cases of consumer complaints accepted by the Municipal Consumers Association System in _ _ _.
6. Sort out some typical cases of food safety and publish them on the blackboard newspaper exhibition.
the above work has been completed before March 7th.
(2) The Municipal Bureau of Commerce and Broadcasting is responsible for
1. Contacting the advertising department of the TV station, and rolling out propaganda slogans for 1 consecutive months free of charge in March.
2. Arrange the printing of leaflets and assist the District Administration for Industry and Commerce in making banners and banners for advertising business units.
3. get in touch with the municipal consumers' association, the office, radio stations, TV stations and newspapers, and do a good job in the publicity and planning of March 15 activity month.
4. contact the municipal radio station to broadcast the live event of March 15.
# Program for Launching Consumer Rights Day 4#
I. Theme, purpose and significance of the activity
It is emphasized that improving people's livelihood is the fundamental purpose of economic and social development and the starting point and foothold of formulating consumption policies; It is emphasized that consumer rights protection is an important means to expand consumer demand and a powerful starting point to protect and improve people's livelihood.
adhere to the consumer-oriented, innovate the consumer rights protection mechanism, strengthen the publicity and education of consumer rights protection, consolidate the position of consumer rights protection, earnestly perform the function of consumer rights protection, enhance the ability of rights protection, improve the consumption environment, and serve the harmonious and stable society and the steady and rapid economic and social development. Especially in Dazhou, which is in the first year of "_ _" and the key year of building "the second largest city", we should promote the benign development of market economy and protect the healthy growth of well-known enterprises.