Responsibilities of Hotel Safety Director 1
1. Ensure that all kinds of policies and relevant regulations formulated by the management joint-stock company are fully implemented, and preside over the formulation of corresponding standards and processes of the department accordingly.
2. determine the staffing of each position in the food and beverage department and be responsible for recruiting them in place.
3. Formulate the annual marketing plan of the department, prepare the revenue budget of the department and organize its implementation.
4. Establish an assessment mechanism for restaurants and kitchens, promote their enthusiasm for work, supervise the normal operation of restaurant services, kitchen products and operating facilities, and ensure service standards, product quality and customer satisfaction.
5. formulate and implement the annual and monthly business indicators of the department, promote and implement the annual and monthly marketing activities of the department, and ensure that all personnel in the food and beverage department have a full understanding of this. Guide the operation team to carry out effective work to ensure the quality assurance for guests, products and services.
6. Establish a customer relationship management system and establish a good and stable long-term relationship with the hotel's loyal customers. Implement and supervise the service team and product team to follow up the guest experience process.
7. establish and maintain stable relations with important customers and administrative departments, organize and implement important customer visit plans, and implement and supervise the construction and management of customer files. Responsibilities of Hotel Safety Director 2
1. Assist the general manager to establish the hotel's management policy, development direction, organization and improve the hotel's long-term planning and annual business plan;
2. Check and supervise the work of managers at all levels, coordinate the relationship between hotel departments, and preside over the weekly work meeting;
3. Carry out investigation and study, analyze the hotel management, collect the information of the same industry and market at any time, formulate the development plan of the tourist market, and act as a staff officer for the general manager's decision; Responsibilities of Hotel Safety Director 3
1. Responsible for the daily operation and management of the hotel;
2. Be responsible for training and guiding the store manager/store manager;
3. Supervise the implementation of various rules, regulations and standards issued by the headquarters;
4. Be responsible for the optimization of store price system and the revenue management of all stores;
5. Grasp the market trends and development trends, and make plans for cooperation and expansion of relevant channels; Maintain the relationship of cooperation channels; Responsible for performance results.