Unconsciously, a year has passed quietly. I have learned a lot and gained a lot since I joined the company in May. When I first joined the company, I was very unfamiliar with the company's operation mode and workflow. Thanks to the patient guidance and help of leaders and colleagues, I became familiar with the work content and the functions of various departments in the company in a short time, which made me make progress in my work and benefited a lot. In the past year, although there is no vigorous achievement, it has been tested and honed for a period of time. Now I want to make a brief report on my work since I joined the company: 1. Daily work at the front desk. Mainly includes:

1, responsible for answering the front desk service hotline and telephone transfer, doing telephone consultation well, carefully recording important matters and conveying them to relevant personnel, without omission or delay;

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners;

3. Be responsible for the sanitation and cleaning of the reception room and leadership office of the company, placing tables and chairs and keeping them clean and tidy;

4. Open the door for colleagues in the morning. Ensure the timely supply of drinking water for employees; The collection and storage of newspapers and magazines and the collection and distribution of letters;

Second, the administrative work

The administrative work is tedious, from copying, scanning, faxing, ordering food, sending express mail, printing business cards, subscribing newspapers and magazines, keeping documents, contacting cleaning company to clean carpets, making a list of office supplies to be purchased, checking and forwarding emails, coordinating the environmental maintenance of office facilities, assisting the sales department in printing, sorting and binding bids, temporarily keeping and counting inventory items, and recording and sorting meeting minutes. The completion of each task is a test of responsibility and working ability, ranging from expense settlement, booking rooms and booking air tickets. How to simplify the complex, ensure foolproof, and obtain efficiency at the lowest cost is not only the requirement of modern enterprises for business personnel, but also applicable to administrative personnel.

Third, personnel management.

1, implement relevant personnel management system.

When I first arrived at the company, I was responsible for the company's attendance statistics. In the process of implementation, I adapt to the company's policy arrangement as soon as possible and make attendance statistics as truly as possible. At the beginning of each month, I make attendance statistics according to the statistical data and submit it to the finance department in time to make the payroll.

2. Personnel related information. In order to facilitate personnel work and standardize the situation of management personnel, the department has formulated relevant personnel forms according to the needs of work and under the guidance of superiors, and unified the format with Baoji, including application registration form, employee resume form, vehicle approval form, leave application form, non-punching registration form, etc. , but also strengthen the communication and contact between departments.

3. Archive personnel files

It is very important to update the communication materials of brother companies and related units in time to improve the business efficiency of the company, so it is necessary to update the address book in time and upload it to the group mailbox for the reference of company leaders and clerks. In addition, in the management of employee files, we should use cardboard and electronic versions for backup, strictly review all employee files, fill in all incomplete information and update the latest information in time. The employee file is a resource base to grasp the basic information of employees in time, and it is also an important link to establish the talent pool of employees. It includes three parts: employee handwritten files, including on-the-job employee files, resigned employee files and candidate files. The establishment and effective management of archives will help the company to keep abreast of the on-the-job employees and personnel flow and establish the company's talent pool.

4. Do a good job in employee birthday statistics, remind leaders to prepare birthday gifts for everyone in time, and create a harmonious and warm environment for everyone, which is also a part of our company's corporate culture infrastructure.

5. Organize team activities every month. In Haidilao, Zuiqinfang and Grassland Pastoral, we organized dinners, sang and laughed, and celebrated employees' birthdays, all of which achieved good results, strengthened communication among colleagues and enlivened the company atmosphere.

6. Assist department leaders in drafting administrative documents, holiday notices and warm notices.

The new year means new opportunities and challenges for us. In view of the shortcomings in my work, I need to do the following work in the new year:

1, do a good job in office affairs. Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines. Do a good job in cost control of office supplies and maintain the normal operation of various office equipment. While striving to provide services and guarantees for all departments, we should also do a good job of assistance.

2. Pay attention to collecting information in daily work in case of emergency. For example, the business card of the courier company, the wine and gift supplier, the airline booking telephone number and the hotel booking telephone number.

3. Unite employees, enrich their spare time, assist leaders to strengthen team building, build a team with comprehensive business and high work enthusiasm, create a good working atmosphere with everyone, improve the overall quality of the team and strengthen the spirit of teamwork. Actively discover the strengths of department employees, make them play in their work, increase the cohesion of department employees, and combine the development of enterprises with personal development.

4. Handle daily administrative affairs management and arrange important activities and going out. Assist company leaders to constantly improve various rules and regulations and management systems, so that the company tends to standardized management. Strengthen the dispatching, management, repair and maintenance of the company's vehicles to ensure that the company's leaders and employees can use the vehicles normally.

5. Assist the department manager to make administrative work plan and draft various administrative rules and regulations. According to the requirements of the company, establish and improve the corresponding management system such as employee handbook, so that all the work of the company can be carried out in an orderly manner. Successful enterprises come from excellent management, and excellent management comes from excellent and perfect systems. With the continuous development of the company, improving the company management system is undoubtedly the basis of its sustainable development. Therefore, it is necessary to establish and improve a set of reasonable and scientific company management system to realize management standardization.

6. Establish a talent pool and assist leaders in recruiting suitable employees when the company needs it. Taking the interests and needs of the company as the starting point, the principles of openness, fairness and justice as the selection principle, and introducing talents and selecting the best companies as the first level. It laid a good foundation for the company leaders to further select new employees.

7, strengthen the study of business knowledge, in-depth understanding of our company's product performance, in order to better assist leaders and sales staff. As a receptionist, I still need to master a lot of knowledge. In the future work, I will consciously strengthen my study, learn from theory, learn from professional knowledge and learn from my colleagues around me, further improve my theoretical level and business ability, and comprehensively improve my comprehensive business knowledge.

In my past work, I deeply realized that my knowledge was not comprehensive, and in many practical work, theory and practice could not be completely connected. In the future work, I will strengthen my study, guide practice with knowledge, sum up experience in practice, and make continuous progress and promotion. Learn through various channels and use online resources to learn work-related knowledge, broaden your horizons, enrich your mind and enhance your ability, so as to keep up with the development of the situation, adapt to the needs of work, and improve your theoretical level, professional quality and work ability.

8. Assist leaders to establish a healthy and progressive corporate culture and establish a new corporate image that is pioneering, innovative, pragmatic and efficient. Corporate culture can not only reflect the strategic objectives, group consciousness, values and moral norms in the production and operation activities of enterprises, but also condense the sense of belonging, enthusiasm and creativity of employees and guide them to work hard for the development of enterprises and society. At the same time, corporate culture also has two binding forces, one is hard binding force and system, the other is soft binding force and intangible, which is to activate corporate cultural life. A good living environment and amateur cultural life will play a very good role in promoting the development of the company.

As we said at last week's meeting, this will be a year of great leap and vigorous development. In this year, the company will have a lot of new work to complete and the new system will be improved. I will actively collect relevant information and strive to complete the tasks assigned by my superiors.

As a staff member of the administrative personnel department, I am fully aware that my work is trivial, but it also has its importance. As the saying goes, "the difficulties in the world begin with ease, and the great things in the world begin with detail." In order to coordinate a team, we must do every trivial thing well to ensure the normal and orderly development of our business. First of all, we should have a correct attitude and strive to complete the work assigned by our superiors; Secondly, we should constantly improve ourselves, seize every opportunity to learn and grow ourselves, strive to improve our professional level, and be good at discovering new things and knowledge related to work in our spare time; Finally, give full play to your advantages as a host and share more work for the company. As long as we pay more attention, communicate more and have a strong sense of responsibility, I believe that Shaanxi Longxiang will become stronger and stronger.

Finally, I would like to thank the leaders for providing me with this working platform and giving me the opportunity to improve and progress with you. Thank you for your warm help and careful care of my work during this year. Although I still have many shortcomings in experience and ability, I believe that diligence can make up for it. As long as we know more about each other and communicate with each other, and make unremitting efforts, I believe the company will have a better tomorrow.

Article 2 Annual Work Summary of Front Desk Administrative Staff

Unconsciously, I have been employed for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work in the past year as follows:

I. Daily work

1, make things detailed, organized and standardized.

The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low.

After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first make an overall plan for the work, and then start with the details to maintain a good working condition and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.

2. Keep in good working condition

Low people are kings, and low land is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. Drivers who pick up other people, such as newspaper delivery, water delivery and visitors, should also be considerate and reflect the good image of the company.

Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid negative emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.

3. Learn communication and teamwork.

Communication is an indispensable ability for a person to survive in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, in many cases I lack enthusiasm and initiative in communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect.

Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better.

The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.

Second, strengthen their own skills and literacy.

When I leave school and enter the workplace for the first time, my ability and experience are very lacking. After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability.

At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent.

I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.

Three. Work achievements and existing problems

1, work result

Office equipment, vats of water and other accounts are complete; Services such as catering, hotels and reservations are basically perfect; Daily inspection and all kinds of maintenance are carried out smoothly; Various account reimbursement process specifications; Other services and follow-up work were carried out in an orderly manner.

2. Existing problems

(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.

(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with your own understanding of tasks and instructions, and your own flexibility and movements.

(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs.

The above problems will be solved in the work of 20XX.

Article 3 Annual Work Summary of Front Desk Administrative Staff

The coming year 2020 is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past 10 months, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, we have made great progress in our work and study.

First, improve the service quality and standardize the front desk service.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle.

Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Cleverly answer the questions raised by customers in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

According to records and statistics, since I came to the company in 2020, I have filled in the bottom price of steel and aluminum for more than 80 times, received visitors for more than 30 times, ordered drinking water for more than 300 times, made employee attendance sheets for more than 200 times, transferred calls for more than 200 times, updated the address book for 3 times, sent and received express mail 100 times, counted purchasing inventory for 3 times, and sent and received faxes for more than 50 times.

Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.

Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the lost or damaged goods to the relevant departments in time for purchase or maintenance. According to statistics, since June, 2020 10, * * has handled the warehousing of various items from various departments for more than 20 times, and all the warehousing items have corresponding warehousing records.

Third, we should focus on the overall situation, regardless of personal gains and losses.

No matter whether it is working time or vacation time, the company has temporary task assignment, and we all obey the arrangement and actively cooperate without looking for any reason to shirk it.

As a member of Huatian, we will dedicate our strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the teaching of the department leaders and the opportunity given to us by the company; Through this nearly three months of work, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!

Four. Work plan for the coming year

2020 has passed, and the days ahead are still very long. No one can predict how the next 20xx year will develop. I always feel that all I have to do is work hard and persist. It seems easy to say a word, but it is quite difficult to do it. I will learn from the advantages of others, sum up my own shortcomings, and learn from the advantages of others to express them in my own way. This is my point of view as a person. In the future, a friend once said to me, "Constant efforts and persistence are a real wait, and the arrival may be an opportunity of your own." Yes! I believe this sentence, waiting, waiting is behind the need for continuous efforts, always believe that as long as you work hard, you don't have to preach it yourself, naturally someone will say it and naturally someone will recognize it. The work plan for next year is as follows:

1, strengthen one's own work, further improve one's working ability through skill learning.

2, establish the concept of lifelong learning, strengthen their own cultural quality learning, and constantly improve their own quality.

3. Be proactive at work, unite with colleagues, and do a good job in the front line in combination with different working environments and personal temperament, so as to make all kinds of interpersonal relationships more harmonious.

4, in the engineering work, try to be familiar with learning engineering characteristics, construction skills, methods, etc. , improve their professional level and contribute to the engineering work next year.

There is still a long way to go in Xiu Yuan, and I will go up and down. In the coming year, I will strengthen my sense of independent management, be brave in pioneering and innovating, strengthen the study of theory and design, and constantly improve my professional and technical level. I will also encounter many difficulties. I believe that under the care and training of leaders, with the help of colleagues and through my own efforts, I will constantly improve my work skills and personal cultural quality and make due contributions to enterprise construction.

Article 4 Annual Work Summary of Front Desk Administrative Staff

In a blink of an eye, I have been in the company for a year and have been working as a front desk. In the past year, with the help of leaders and colleagues, I became familiar with the work and environment, and I successfully completed my work. Of course, there is still much room for improvement. I. Daily work situation

My daily work is to receive visitors, transfer calls, send and receive express, fax, express cost statistics, attendance statistics, register quality inspection reports, and purchase and distribute office supplies. Although they all seem trivial and simple things, it still needs a lot of skill and care to do them well.

1, answer the phone carefully and accurately convey the content of the call to the other party, so as not to delay things.

2. Send and receive express delivery in time, so that everyone can get express delivery items in time and improve work efficiency.

3. When sending and receiving faxes, pay attention to whether the other party receives them and whether the handwriting can be read clearly.

4. Pay attention to the address when sending express delivery, and see if xx can arrive. If not, send it by other express delivery in time.

5, temporary work processing, such as printing factory needs to add powder, need to collect the company needs to add powder printing, contact logistics vehicles, unified adding powder and maintenance; The technical department needs distilled water and is responsible for ordering water in time to make the work run normally; I will try my best to solve the problem of attendance machine failure, contact the after-sales technology in time, repair it as soon as possible, and keep everyone punching in and out normally.

6. At the end of each month, export the attendance record from the punch card machine, check the unclear places with me, make statistics and summary, and finally submit it. At first, I thought it would be difficult to check after a month, and I forgot a lot. Later, I changed my skill to write it down every day and at any time, so it was relatively easy to calculate at the end of the month.

7. Arrangement of inspection report: After receiving the inspection report, submit it to the purchasing manager, number it and return it, and then I will check it again.

Page number, input and register, copy to the production department, direct sales department and finished product library, and then store them together, which is also convenient for everyone to find.

Second, shortcomings in the work.

1. Error in attendance process. Although it has been corrected, it has not caused much impact, but it reminds me to be more careful, more careful and more careful. After the attendance is completed, double-check it to ensure accuracy before submitting it. Be sure to avoid the same mistake. In other words, we should be more careful about other things.

2, not thoughtful enough, many aspects are still not thoughtful enough, need to be improved in the future, think more and do more things first, in order to better complete the work.

3. It is not very good to communicate with the leaders in time and report the progress of the work. In the future, we should communicate more, let the leaders know the progress of the work and arrange the next step.

Third, summary.

Article 5 Annual Work Summary of Front Desk Administrative Staff

I joined your company in 20XX as an administrative assistant. I have had some relevant work experience before, but after I came to your company, I asked for advice with an open mind and studied with an open mind. Everything starts from scratch, let yourself grow and improve from scratch, and let your code of conduct, ideological awareness and working ability move closer to the goals required by the company as soon as possible. I hope to join the big group of design industry as soon as possible.

A year passed quickly. During this year, with the care and help of company leaders and colleagues, I completed all the work, and my ideological consciousness was further improved. The summary of this work mainly includes the following items:

I. Ideological and political performance, moral cultivation and professional ethics

Can conscientiously implement the party's basic line, principles and policies, and actively study political theory through the internet, newspapers and books; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, take the initiative to study professional knowledge seriously, have a correct working attitude and be serious and responsible.

Second, professional knowledge, working ability and specific work

/kloc-came to work in the company in October, as an administrative assistant, mainly in administrative work. I think administrative work is a trivial matter, and we have to face many trivial things every day, and these trivial things are essential. In order to do my job well, I am not afraid of trouble. I ask leaders, learn from colleagues and explore my own practice. Get familiar with the work in a short time, make clear the procedure and direction of the work, improve the working ability, form a clear working idea in the specific work, and be able to carry out and complete the work smoothly. Generally speaking, administration has three main functions in enterprises: management, coordination and service. Among them, management is the backbone, coordination is the core and service is the foundation. In a word, the essence of administrative management is service.

During this year, with the goal of "doing better", I cultivated the sense of innovation and actively completed the following work: the two reforms of the company, the update of electronic documents such as employee contact lists, fixed assets and office details, the statistics of subscription time of various magazines and newspapers, and the health management and implementation of the follow-up work areas. Do a good job in the management of office supplies: register office supplies and distribute them as needed to avoid waste. Take inventory on time and replenish office supplies in time to meet the needs of employees. Seriously do other work assigned by the company leaders and administrative managers, coordinate with customers for the smooth progress of the company's work, and feedback customer needs to the company leaders and designers in a timely manner. Assign design tasks to designers in time. In addition to doing my job well, I also actively cooperate with other colleagues to do my job well.

Third, work attitude and hard work.

Love your job, treat every job correctly and seriously, serve everyone enthusiastically, observe labor discipline seriously, ensure attendance on time, have a high attendance rate, make effective use of working hours, stick to your post and ensure that the work can be completed on time.

Four. Work quality, achievements, benefits and contributions

Make a personal work plan before the start of work, give priority to finish all the work in time, achieve the expected effect, complete the work with good quality and quantity, and work efficiency is relatively high. At the same time, I also learned a lot at work and exercised myself. Through unremitting efforts, I have made great progress in my work, created a new situation in my work, and made due contributions to the work of the company and departments.

Summing up the work of the year, although some progress and achievements have been made, there are still many shortcomings in other work. All these need to be improved in the future work. In the future, I will seriously study various policies and regulations, and strive to raise my ideological awareness and work efficiency to a new level in an all-round way, hoping to make greater and more contributions to the development of the company.