How to make a good front desk? What does the front desk need to do? How to be a good front desk in a hotel? The following is a brief summary of the work of the front desk supervisor of the hotel, which I compiled for you. It is for reference only and you are welcome to read it. The summary of the work of the front desk supervisor in the hotel is brief (1)

Unconsciously, 21xx years will soon pass, and this year I am full, busy, happy and growing. At the end of this year and the beginning of this year, look back and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and friendly cooperation among colleagues, I have made a lot of progress in my work and study.

the front desk is the window of the hotel, the image of the company, the starting point of service, the first step for customers to contact our hotel and the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. Starting from welcoming guests at the front desk, a good beginning is half the battle. So I must do my job seriously.

1. Smile and be full of energy

We should keep our best image, greet our guests with our most beautiful side, and let every guest experience our sincerity and enthusiasm when entering the hotel. Strive to improve the quality of service. Answer every call carefully and make every record. Always pay attention to maintaining a good service attitude, warm reception, and cleverly answer every question raised by customers. Be greeted with a smile, be patient and meticulous, and give warm tips.

Second, pay attention to guests' habits and preferences

When guests enter the hotel, we should take the initiative to say hello. When addressing guests, it is very important to say the guest's name accurately if they are regular customers, and guests will feel respected and valued for this. If you are a foreign guest, you can explain the local customs and customs to them, introduce them to the location of the station, shopping malls and scenic spots, and quickly complete the formalities. When the guests go through the formalities, we can care more about the guests and ask them. We also need to collect information such as their living habits and personal preferences, and try our best to satisfy the guests. When they check out, it takes a few minutes to make room rounds. Don't let the guests stand, please sit down and wait.

Third, pay attention to manners

When talking with guests, you should keep eye contact with them at intervals. Smile in front of the guests, especially when they criticize us or explain the problem. Don't argue with the guests, even if they are wrong, give them the right ones. We must keep smiling. No matter how angry the guests are, our smiles will also "put out the fire" and many problems will be solved. Use more polite language, treat guests with a greeting when they come, a sending sound when they leave, and an apology when they trouble guests. Try to solve the problem for the guests in time, and be anxious for the guests. In my opinion, only by paying attention to details, starting from small things and starting from little by little, will our work be more outstanding.

Fourth, focus on the overall situation, regardless of personal gains and losses

No matter whether it is working hours or rest time, if the company has a temporary task assignment, I will obey the arrangement, actively cooperate, and don't find any reason to shirk it. As a member of xx Hotel, I will dedicate my strength to serve the company. At ordinary times, I actively participate in the activities organized by the company, obey the arrangement of superior leaders, and strengthen the feelings between colleagues and the communication between departments.

5. Communication and cooperation between departments

The front desk, guest rooms and logistics are like a chain, and the work of each department is very important. Therefore, in the future work, we should strengthen cooperation with other departments, so that we can work more happily, work more efficiently and get greater benefits. The front desk work is trivial, but as long as we are serious about the big and small. Therefore, I will do everything more seriously and carefully. Watching all kinds of guests come in and out every day, I feel very happy that I can provide them with different services and solve all kinds of problems.

I thank the manager for giving me a chance to work, and the company for providing me with a platform to exercise myself. I am glad that I can take the post of receptionist, and I am extremely proud of my work. I sincerely love my post and hope that I can become more mature in my future work and be more calm and calm when I encounter problems. In the future, I will learn more about telephone skills and etiquette to adapt to the rapid development of the company, make a personal work plan, and learn more about the basic situation and business content of the company. In order to continue to lay a solid foundation for better work in the future, we will also strive to create our own glory here! The summary of the work of the front desk supervisor in the hotel is brief (2)

Time flies and a new year is ushered in unconsciously. In the coming xx years, with the care and help of company leaders and colleagues, I have successfully completed the corresponding work, and now I will make a summary of my work in xx years.

1. Reception at the front desk

From 21xx to X, I was engaged in reception at the front desk. The receptionist was the first person to show the company's image. In my work, I took up my post in strict accordance with the company's requirements, treated every visiting customer warmly, and pointed it to the relevant office, which provided convenience for leaders and customers. Over the past year, * * * has received xx users.

II. Meeting reception

1. External meeting reception

Participated in and received large-scale meetings such as the financial meeting of xx Unicom, the working meeting of the operation and maintenance department, the working meeting of the G network operation department of the whole province, and the business analysis meeting held by xx Branch and xx Branch * * *. In this kind of external meeting, the venue was arranged in strict accordance with the high standards of meeting requirements, and hotel-related matters were actively coordinated, and during the meeting.

2. Internal meeting management

Arrange the meeting rooms reasonably according to the needs of each department to avoid meeting conflicts, and pay attention to the relevant registration, sanitary maintenance of the meeting rooms, after-care inspection of public goods, etc., so as to provide better services for the staff of this department. Over the past year, * * * has arranged internal meetings for xx times.

3. Video conference management

When holding a headquarters or provincial video conference, according to the notification requirements, turn on the video system on time half an hour in advance to ensure that the conference is connected on time, and there is no case of conference delay this year; When holding a meeting with counties and districts, make an appointment in advance and call all terminals to ensure that each county and district can attend the meeting normally.

III. Expense reimbursement and contract entry

In this respect, in strict accordance with the company's requirements, the reimbursement documents are collected on Monday, signed by the leader on Tuesday, then entered into the system, and the registration work is done well. Over the past year, xx reimbursement documents have been entered. Enter xx copies of the contract.

IV. General Affairs

In July of XX, I was transferred to the office for public security inquiry, receipt of external documents, trade unions, office supplies and canteen management due to the change of department personnel. Later, he took over the work of information editing, meeting minutes, the window of China Unicom and the management of administrative library.

by the end of 11, * * * had received about xx public security inquiries, and had a warm attitude and handled them in strict accordance with company regulations. Send and receive about xx copies of foreign documents, so as to upload and issue them in time without delay or delay. Submit xx pieces of information, and compile X issues of China Unicom.

do a good job of registering and warehousing small fixed assets such as notebooks and desktops, contact the maintenance outlets in time, carry out computer maintenance and repair, strengthen communication with them, and request to provide us with backup computers to avoid delaying normal work.

V. Other work

While completing my own work, I earnestly completed the random work assigned by the leaders, actively participated in various activities organized by the company, and assisted leading colleagues in preparing for the first staff sports meeting; Won the first place in * * Unicom's honesty speech activity; Xx Integrity Speech Competition won the third prize, and is currently actively preparing for the program summary, selection and performance of the xx Art Show.

VI. Shortcomings in the work

Lack of initiative in the work, less communication with the leaders, and insufficient consideration and meticulous consideration. Lack of writing skills, failure to grasp the highlights of the company's information in time in the information submission link, resulting in low quantity and quality of information, affecting the company's information ranking in the province.

7. Work plan for xx years

1. Strengthen self-study, consider the details in combination with the reality of the General Department, closely follow the leaders' intentions, coordinate the internal and external relations, and solve problems for the leaders.

2. actively learn from other units, hotels and other conference reception experience, improve the reception level and enhance the company's image.

3. Do a good job in trade union work, launch meaningful activities, strengthen communication, and continue the "Trade Union send warm" activities.

4. Strengthen the management of canteens, conduct market research, increase the cost control, and create a warm, comfortable and low-cost dining environment.

xx year is coming, and it is full of challenges and opportunities. In the new year, I will sum up my experience, overcome my shortcomings, strengthen my study, and make my modest contribution to the development and growth of the company. The summary of the work of the front desk supervisor in the hotel is brief (3)

The past 21xx years have been a full, busy and happy year. On the occasion of the end of this year and the beginning of this year, I stand on the platform of alternating old and new time, looking back on the past and looking forward to the future, and I can't help thinking a lot. Under the guidance of the group, the care and help of department leaders and the friendly cooperation among colleagues, my work and study have made great progress. My work in 21xx is summarized as follows:

1. Strengthen business training and improve my own quality

With the enthusiastic help of the front desk supervisor, foreman and colleagues, my business skills have been significantly improved. As the front office of the hotel, every employee has to face the guests directly, so the working attitude and service quality of our employees reflect the service level and management level of a hotel. And the front desk is the core part of this facade. I know that my responsibility is great, and my negligence will bring economic losses to the hotel. Therefore, at work, I do every job conscientiously and responsibly, and actively learn more professional knowledge from other colleagues to strengthen my professional level.

second, "open source and reduce expenditure, control cost"-start from small things and start from me

"open source and reduce expenditure, increase revenue and reduce expenditure" is the pursuit of every enterprise. Under the leadership of department leaders, we actively responded to the call of the hotel, carried out activities to save money and control costs. In order to save money, we use the recycled welcome cards as the hotel staff. When xx room stays, when xx wants to show guests around the room, we all use these waste welcome cards to install keys to reduce the use of welcome cards and save money for the hotel. The printed report paper is used for drafting, and all kinds of reports are printed on both sides as far as possible. Through these controls, we can make our due contribution to the hotel's revenue, and also do our little bit.

Third, strengthen my own sales awareness and skills to improve the housing rate

With the help of the training of department leaders, I learned some sales tips. How to quote the price to the guests, what kind of guests quote the price of what room type, how to recommend a better room type to the guests with reservations, and so on. Here I would like to thank our department leaders for passing on these sales knowledge to us without reservation. While increasing my own knowledge, I also actively make my own efforts to promote the sale of scattered rooms. As long as the guests come to the front desk, I try my best to let them stay, so as to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments and get along well with colleagues

Hotels are like a big family, and some unpleasant little things will inevitably happen between departments at work. As the hub of the whole hotel, the front desk has a close working relationship with catering, sales, rooms and other departments. Therefore, in my daily work and life, I always pay attention to my words and deeds, take the initiative to deal with my colleagues in various departments, respect others and win respect for myself. Everything is prosperous at home. Only in this way can our hotel and our group make great progress.

during this year, I have grown a lot and learned a lot, but I am also deeply aware and aware of the shortcomings.

1. Lack of flexibility and initiative in service, afraid to do it boldly for fear of doing something wrong.

2. In case of unexpected events, I lack good psychological quality and can't handle problems calmly.

3. You can't control the room well in the reception of a large conference team.

The new year is about to begin, and I will work conscientiously under the leadership of the hotel leaders. Actively cooperate with the foreman, supervisor and leaders to complete all the work, strive to improve their overall quality, improve service quality, correct those shortcomings, and be an excellent receptionist. Strive for better development on the excellent platform of the Group and contribute to the prosperity of the Group. Summary of the work of the front desk supervisor of the hotel is brief (4)

Summarizing my work in the past six months can only be said to be busy and full. In the past six months, under the guidance and care of the leaders, with the help and cordial cooperation of my colleagues, my work has made some progress. In order to sum up experience, learn lessons and move forward better, I will summarize my work in the past six months as follows:

1. Correct attitude and love my job

Attitude determines everything. If you can't treat your work with a correct attitude, you can't do your duty in your work. Since you can't change the environment, change yourself, do your part, and try your best to finish what you should do.

Only by loving your job can you do your job well. The most important thing is to keep a positive attitude and do your job well in a positive, serious and responsible manner.

second, cultivate team consciousness and correct cooperative attitude

At work, everyone has his own strengths and advantages. Cultivate their team consciousness and cooperative attitude, cooperate with each other and complement each other. Work can be carried out more smoothly. It is not enough to rely on personal strength. The environment we live in requires everyone to think in one place and work hard in one place, regardless of personal gains and losses, so that the work can be successfully completed.

Third, there are shortcomings

There are achievements and shortcomings in the work. Mainly to strengthen business knowledge learning and overcome their own shortcomings, in the future we should conscientiously sum up experience, overcome shortcomings, and do a good job.

(1) Strengthen self-control.

No matter what you do in your work, you should be responsible for your own work, strengthen self-restraint and tolerance, strengthen team consciousness, handle problems rationally, do not cause trouble to everyone through peace talks, cultivate overall awareness

(2), and strengthen communication.

Colleagues should be frank, tolerant, communicate and trust. If I can be frank, tolerant and trusting, I lack communication. Effective communication can eliminate misunderstandings, enhance understanding of harmonious relations and guarantee.