Model essay on hotel emergency plan

In ordinary study, work and life, emergencies sometimes occur. In order to avoid causing great losses and harm, emergency plans should always be prepared in advance. How should we write an emergency plan? The following is a sample of hotel emergency plan I collected for you. I welcome you to learn from it and hope it will help you.

hotel emergency plan 1

1. Emergency handling team:

Before the members of the handling team arrive, the chief attendant will be responsible for handling emergencies.

team leader: general manager

deputy team leader: executive general manager, deputy general manager and security team leader.

members: housekeeping manager, office director, finance manager and engineering manager.

2. Emergency measures to deal with various emergencies:

1. Emergency measures for robbery cases:

(1) When there is a robbery case in a hotel, if the robbers are armed, the employees on the scene should avoid confrontation with the gangsters, remain calm, and observe any characteristics such as the gangster's face, body shape, clothes, hairstyle and accent. If the robbers are unarmed and have enough manpower to subdue the robbers, they should wait for an appropriate opportunity to catch them and hand them over to the police, but they should never act rashly to avoid unnecessary casualties. If the staff of the monitoring center finds a robbery in the hotel, they should immediately inform the department manager or the chief attendant and report to 111 as instructed.

(2) If the robbers flee the scene by car, they should write down their license plate number, color, car model or brand, and record the number of people. At the same time, you can follow it by taxi or other means of transportation and report the position and location to 111 by communication tools, so that the police can organize forces to set up checkpoints to intercept it. Pay attention to concealment in the process of tracking to ensure your own safety.

(3) Protect the weapons and tools left by robbers from touching. Draw a warning range, and don't let irrelevant personnel enter the site

(4) If the evidence left by the robbers can't be left in the crowded places such as traffic arteries and public places, they should be packed in plastic bags and handed over to the police.

(5) interview the witnesses, collect the information about the robbery and provide it to the public security organs. At the same time, the relevant personnel should not leave before the public security personnel have investigated the scene or completed the treatment.

(6) The personnel present are not allowed to disclose any information to the press or irrelevant personnel, and are not allowed to take photos.

(7) If there are injured people, they should be sent to the hospital immediately for treatment and report to the public security organ.

2. Emergency measures for hostage-taking cases:

(1) When a hostage-taking case occurs in a hotel room, the floor service personnel should immediately report to the department manager, the chief attendant and the security department.

(2) After receiving the report, the emergency response team can set up a headquarters on the incident floor and call the police at the first time.

(3) Before the police arrive, it is forbidden to disclose the scene to irrelevant personnel, so as not to cause panic among the guests and crowd onlookers, which will lead to the robbers taking risks and endangering the safety of the hostages.

(4) Try to meet some reasonable requirements of robbers, such as delivering water and food, to stabilize the robbers' mood.

(5) Security guards and engineers are on standby nearby, so as to cooperate with the actions of public security personnel and draw a warning range. At the same time, evacuate the guests in the room where the robbers are located, so as to prevent the robbers from carrying explosive dangerous goods.

(6) Collect and prepare the monitoring video and engineering drawings of guest rooms in time and provide them to the police.

3. Emergency measures for fighting cases:

(1) When there is a fight in the hotel, immediately stop dissuasion and disperse the onlookers.

(2) If both parties do not listen to stop, and the situation continues to develop, and the scene is difficult to control, they should promptly report to the public security organ and inform the relevant department personnel of the hotel. Security guards should be on the scene quickly to prevent damage to hotel items.

(3) If the hotel articles are damaged, the fighter should be intercepted and demanded compensation. If there is an injured person, the traffic police will deal with it after first aid. The scene must be kept intact for police investigation and help the police identify the troublemakers.

(4) If the fighter escapes by car, he should write down the characteristics such as license plate number, color, vehicle type and number of people.

(5) Assist the police to investigate the fighting scene and collect all kinds of fighting tools.

4. Emergency measures for food poisoning incidents:

(1) If anyone is found to be poisoned in the hotel, whether by mistake or intentionally taking poison, the following measures should be taken in addition to calling the police immediately:

A. Call the emergency center at "121" for help. If the medical staff fails to arrive in time, the poisoned person will be sent to a nearby hospital for rescue and informed of the poisoning.

b, protect the scene where the poisoned person is, and don't let anyone touch toxic or suspected toxic items (such as drugs, containers, drinks and food, vomit, etc.).

c, arrange parking spaces for the arrival and departure of police cars and ambulances.

d, register the personal belongings of the poisoned person and hand them over to the police.

e, prevent other people from watching.

f, register relevant information (including arrival and departure times of police cars and ambulances, names of police officers, etc.).

j, if the poisoner or suspicious person is found, immediately stay and the traffic police will handle it.

5. Emergency measures in case of explosives (threatening phone calls):

(1) Handling measures when receiving bomb threatening phone calls:

A. Anyone who receives a bomb threatening phone call should listen to every word, noise and background sound of the caller so as to guess the location of the caller.

B. Pretend that you can't hear the phone clearly, delay the caller's busy time to get as much information as possible, and make detailed records.

c, if the caller agrees, you can transfer the call to the general manager or the chief attendant. At the same time, inform the security guard to take prompt action.

d, if you hang up after the call is finished, immediately notify the chief attendant or relevant personnel so as to take further actions and countermeasures. If you have recording equipment, you should record the call in time.

(2) Handling measures after receiving the call:

A. Keep the contents of the call absolutely confidential, and immediately notify the general manager and the chief attendant.

b, the general manager and the chief attendant should report to the public security organ in time after receiving the alarm, and call the emergency response team members for consultation.

C. The emergency response team should evaluate the incident and decide whether it is necessary to organize personnel to search for the bomb.

d, inform the police that in order to avoid crowd gathering and prevent the perpetrators from spreading dissatisfaction and creating panic in public places, plainclothes security personnel should be dispatched to the public places for alert quickly, and uniformed security personnel should be dispatched for peripheral alert at the same time.

e. when the police arrive at the scene and conduct a search, the security department should inform the managers of relevant departments to cooperate with the police.

(3) Method of bomb search:

In principle, employees are not allowed to participate in bomb search, but if employees voluntarily and after determining the risk coefficient, they can use relevant tools to search according to relevant procedures.

a. the emergency response team or the manager of the security department is responsible for guiding proper search actions.

b, searchers are not allowed to touch or disturb any packages, boxes or other objects that may contain explosive devices without confirmation.

c, if found, should promptly report to the emergency response team or security manager. After receiving the report, the manager of the security department must notify the police and send security guards to isolate the area where bombs or suspicious objects are located.

d, when the police arrive at the scene to detect and defuse suspicious items, they should evacuate irrelevant people nearby and inform the managers of relevant departments to cooperate with the police and ensure the safety of people's lives and property.

(4) Work with relevant departments in incident handling

A. The emergency team should pay close attention to the development of the situation and carefully answer the questions of the guests.

b, properly handle the guests' panic about the bomb threat.

c, cooperate with the public security organs to carry out relevant investigations and keep close contact with relevant personnel.

d, if a guest requests to speak to an authoritative person, the operator can transfer the call to members of the emergency response team.

e. in case of any change in hotel conditions, the operator shall promptly notify the department managers of the instructions of the emergency response team.

f, the security department is responsible for sending personnel to the entrance near the danger zone for warning, and irrelevant personnel are strictly prohibited from entering.

d, prevent the perpetrators from spreading dissatisfaction and creating panic in public places.

j, if the police arrive, the alert personnel should guide them to arrive from the rear area, and the security personnel should remain vigilant until the emergency is over.

h, in case of accident and personal injury, the office is responsible for organizing personnel rescue and evacuation.

I. if the scene of the incident involves electrical appliances and mechanical equipment, the engineering department shall cooperate with the police. Hotel emergency plan 2

In order to do a good job in emergency rescue and disposal after sudden power failure in the hotel, ensure that the hotel can effectively organize relevant departments to carry out emergency rescue in case of sudden power failure, and minimize unnecessary losses and consequences, according to the relevant regulations of the higher authorities and the actual situation of the hotel, the hotel emergency plan for sudden power failure is formulated. The division of work of relevant departments after sudden power failure is as follows.

work of the security department:

1. In case of sudden power failure of the hotel, the highest-ranking staff of the department in the store will immediately organize employees in each post to take corresponding emergency measures, and call all security guards on duty to divide the work, assign security guards to control the entrances and exits of the hotel, check out the articles and people going out, and strictly control them to prevent the outflow of property.

2. Quickly send security guards to check the elevator along each floor, and check whether there are trapped people in the elevator by shouting and patting. If there are trapped people, immediately notify the engineering department and actively assist in taking rescue measures.

3. Send security guards to patrol the floors continuously, especially to strengthen the safety patrol inspection of key parts, places and areas, mainly to check the door lock of the floor door, the emergency lighting of the floor and the activities of the floor personnel, so as to prevent someone from taking advantage of the power outage to commit crimes and fish in troubled waters.

4. Inform the relevant departments to do a good job in protecting and guarding the important facilities and equipment after power failure, so as to prevent anyone from damaging them.

5. Make every effort to deal with emergencies after power failure.

6. Actively urge and assist the engineering department to find out the cause of power failure and restore the power supply as soon as possible.

Housekeeping Department's work:

1. In case of sudden power failure in the hotel, the highest-ranking staff of the department in the store will immediately organize employees at all posts to take corresponding emergency measures, and the floor staff should carefully check the rooms and writing rooms on all floors to prevent people from lighting candles or littering cigarette butts and causing fire accidents, and at the same time do a good job of prompting and patiently explaining to the guests.

2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When the guests ask to leave the store, they should be well guided. In case of emergency, they should also do a good job of evacuating people and guide the guests to evacuate outside the store from the escalator.

3. The front desk should immediately save and back up the guest history data, and inform the assistant manager in the lobby to stick to his post, handle relevant complaints and coordinate to solve related problems caused by power failure.

4. The bellboy should take good care of the valuables of the guests and try to control the foreigners to enter the hotel after the power failure.

5. The service center should do a good job in the transmission of tourist information and various consultations, and do its best to provide customer service after power failure.

work of the food and beverage department:

1. In case of sudden power failure in the hotel, the highest-ranking staff of the department will immediately organize employees in each post to take corresponding emergency measures. The food and beverage attendants should carefully check all business premises and consumption rooms to prevent fire accidents caused by lighting candles or littering cigarette butts, and do a good job of prompting and patiently explaining to the guests.

2. When the power outage lasts for a long time, the waiter should advise the guests not to panic and try to meet the needs of the guests. When the guests ask to leave the store, they should be well guided. In case of emergency, they should also do a good job of evacuating people and guide the guests to evacuate outside the store from the escalator.

3. When there are many consuming guests, the waiter should pay more attention to the entourage, pay attention to and observe the trends of consuming guests and their surroundings, give tips and take care of the guests' personal belongings, and keep the items stored by the guests properly.

4. Kitchen staff should carefully check the stoves, pipes, high-power electrical appliances and other important equipment, turn off the power supply, electrical appliances, oil valves and various switches, and take corresponding preventive measures.

Work of Engineering Department:

1. Once the hotel suddenly loses power, the highest-ranking staff of the department in the store will immediately organize employees at all posts to take corresponding emergency measures, first of all, find out the reasons for the power outage in the first time.

2. In case of power failure in the power supply bureau system, immediately call all the personnel on duty, and go to the lobby, power distribution room, exchange station, dining room and floor in groups of two, check the emergency lighting facilities, and switch the corresponding electrical equipment to the off position.

3. The elevator rescue personnel quickly open the elevator car hall door nearby and call loudly to confirm whether there are any guests trapped in the elevator and the location of the elevator. If they are not in the flat floor position, they quickly rush to the 14/F elevator machine room, open the door and immediately turn off the power switch, remove the protective cover of the traction machine, gently press down the mechanical brake with special tools, and open the car hall door with the special mechanical maintenance key for the elevator when the elevator car slowly slides up to the flat floor position.

4. In case of power failure of the lithium bromide unit, plate exchanger and volumetric exchanger in the exchange station, turn off the steam immediately to avoid damaging the equipment.

5. If the power supply can't be normal due to water inflow or fire in the distribution room, in case of emergency, the life pump, fire pump, spray pump, elevator and monitoring room can be guaranteed to be powered by switching to the standby power supply state for fire protection, so as to ensure the operation of important equipment.

6. If the electrical components of the branch circuit in the distribution room fail, the branch circuit can be disconnected immediately, and warning signs can be hung to ensure the normal power supply of other circuits, and then try to solve it.

7. During the power outage, it is forbidden to use naked fire, and isolation belts should be set around flammable items, and patrol should be strengthened.

8. During the power outage, the employees on duty in the engineering department should obey the unified command of the manager and report the latest developments in their respective areas in time.

work of the finance department:

in case of sudden power failure in the hotel, the highest-ranking staff of the department in the store will immediately organize employees at all posts to take corresponding emergency measures. The finance department office should store cash, checks and seals, and the front desk and cashier points should also immediately manage cash and save and back up customer history materials.

Work of Marketing Department, Human Resources Department, Purchasing Department and general manager office:

In case of sudden power failure of the hotel, the highest-ranking staff of the department in the store will immediately organize employees in each post to take corresponding emergency measures, and all office staff should stick to their posts and do a good job in the management and storage of various agreements, personnel files and other important materials.

Special emphasis:

All departments should