The clear and loud voice reminds people of happy scenes such as "happy, lively and hearty". The waiter will say "welcome" to the guests in a loud voice, which will make them have a good first impression on this hotel. When bored, bad weather can easily make guests feel bad. At this time, please drive away the guests' unhappiness with a loud voice!

2. Smile.

No matter who you are, if you are treated with other people's smiling faces, your mood will be very unhappy. The first thing to do when you receive a guest with a smile. The smile here is not as rigid as a mask, it should be natural and kind. Say to the mirror before going to work every day: "Come on today!" Only in this way can we grasp the natural and amiable smile well. In some restaurants, the mirror in the dressing room is called "smile maker", which makes the waiter form the habit of smiling every day.

3. Satisfactory greetings should start with correct bowing and bowing.

Even if you try your best to say hello to others, sometimes you will make others feel that you are not fully engaged. Even if you are entertaining guests, they will think you are putting on airs. What is the correct way to bow and bow? Is to straighten your back, your body is in a straight line with your head, and your waist leans forward. A formal bow will make people feel beautiful.

It is also important to greet the guests when they leave.

When guests go back, they should not only thank them for coming, but also express their hope to come again next time. If the guests are satisfied with the hotel, they will thank them carefully when they leave. However, if the waiter doesn't realize this and answers hastily, then the satisfaction of the guests will be reduced and they will be disappointed, and the previous efforts will be wasted. The departure of guests is the last opportunity to provide services and the perfect ending of the whole service. As long as this ending is incomplete, everything will not be perfect. Therefore, when the guests leave, we should treat the wording more seriously and enthusiastically, regard it as the last opportunity to serve the guests and regard it as an important effort to win back the guests. This is the mentality of hospitality service, and naturally there will be no mistakes such as impatience in handling things.

5. Welcome with the help of body movements during the welcome process.

In the process of welcoming guests, if words alone sometimes can't make customers feel the sincerity of welcome, they must also cooperate with some corresponding actions. For example, keeping the back straight, keeping the body in a straight line with the head, leaning forward with the waist as the starting point, formally bowing or nodding, gesture avoidance, etc., can enhance the welcome effect and leave the impression of sincere hospitality to customers.

6. Flexible use of other languages

When welcoming customers, if you can use additional languages flexibly, it will make customers feel more cordial and feel the sincerity of the leisure center.

7, eye etiquette

Eye contact is indispensable in service, and correct use of eyes can convey information and shape professional image. Triangle rule: when you are more than 3 meters away from the guest, smile and look at the triangle of the other person's head and waist; 2-3 meters, look at the triangle from the corner of your mouth to the root of your nose, 1 meter, and make eye contact. Note: When contacting with customers, don't be absent-minded and indifferent, but learn to communicate with customers with different eyes on different occasions.

8. Gesture etiquette

Fingers together, straight. Palm slightly upward. With the elbow joint as the axis, the hand swings naturally, the fingertips point in the right direction that the guests should go, and at the same time cooperate with the language "This way, please!" Terms like this. Caution: When guiding guests or giving instructions, don't use fingers or pens instead of correct gestures, and pay special attention not to point your fingers at guests.

9, conversation etiquette

Everyone should pay attention to their own identity when speaking, and never show ways to affect their image, including:

It makes people feel rough and harsh.

Excessive breathing makes people feel embarrassed and hesitant.

When explaining, the words are vague and difficult to understand.

Speak too slowly or too fast

Business is either too big or too light.

Attention: Speak softly to customers, keep breathing evenly and pay attention to facial expressions. Explain the goods to customers in light, vivid and clear language, with moderate speed and tone.

10, the usher sees the guests off.

Bow 30 degrees to the guest with a smile and press the elevator button for the guest. Thank the guests for coming, and wish them happiness and farewell. Welcome: "Thank you, sir, have a nice day, goodbye!" " "