Change of mindset
Modern society, people's thoughts, ideas, behaviors, habits tend to change rapidly with the development of the economic environment, many traditional values and codes of conduct were quickly abandoned or subverted. In such a fast-developing, fast-changing times, a large part of the hotel plan can not catch up with the changes, nothing to do, rather than reluctantly, it is better to highlight the characteristics of the change. The hotel is faced with a personalized customer, customers feel the same product hotel is different, therefore, for individual guests, comfortable without "degree", there is no one universally accepted by the customer standard. Moreover, the pursuit of visual perception of "high grade", "ultra-luxury" comfort is not necessarily the long-term goal of hotel development. From the point of view of the social attributes of the hotel, the guests choose the hotel, in fact, is to choose the hotel operated and advocated by the way of life, this way of life and the most basic needs of people's lives is closely linked, a vein of the same, and people's food, clothing, housing and transportation is ecological, health as the essence of the requirements and the highest realm.
Focus on the environment
Comfort is the stimulus and effect caused by the interaction between people and the environment, which varies from person to person, from time to time, and from place to place. Environmental stimuli caused by a variety of physiological and psychological activities, resulting in the corresponding perceptual
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effects, but also shows a variety of episodic behavior. The size of the stimulus involves human comfort. Only the amount of stimulation in the human adaptation range, people will produce a sense of satisfaction. The hotel environment mainly contains three levels: first, the hardware environment, refers to the hotel building, facilities and equipment, such as whether reasonable, effective, convenient, such as the overall color scheme of the guest room, lighting effects, water quality and water pressure, temperature, humidity, etc. can maximize the comfort to customers; second, the service environment, refers to the hotel staff's service is accurate, fast, warm; third, the psychological environment, refers to the hotel's grade, brand, social reputation, safety, hygiene and so on whether it can provide a sense of respect. The above three environments if the amount of stimulation is too small, the customer will not have a special impression of this hotel, it is difficult to become a repeat customer; if the amount of stimulation is too large, the customer has the feeling of excessive service, service interference, the customer will choose to complain or leave; only the amount of stimulation is controlled in the range of the customer to adapt to the customer will feel free, easy, cozy and contented, and only then will have a sense of comfort. It can be seen that the hotel comfort is the hotel hardware and software organic combination of integrated environment embodiment.
Strengthen the green concept
In the 21st century, focusing on environmental protection and energy saving, the creation of green hotels has become an inevitable trend in the development of the hotel industry. Green hotel is first of all a green concept, this concept is embodied in the hotel operation and management of each link, from the hotel's site selection, construction, operation until the end of the scrap or reuse, throughout the entire life cycle of the hotel. Green hotel requires hotels to integrate environmental management into hotel management, environmental protection as a starting point, adjust the hotel's development strategy, business philosophy, management mode, service mode, etc., to provide products that meet the requirements of human safety and health, and to guide the public's awareness of conservation and the environment, change the traditional concept of consumption, advocate "green" consumption. "
Designing a reasonable design
Design reasonable flow
The flow of the hotel is the artery of the hotel operation. Smooth flow can make the hotel functions
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Coordinated and orderly operation, full of vitality. Unreasonable flow line, on the one hand, too much interference with customers and customers' private space, on the other hand, make the hotel operation is not smooth, thus affecting the hotel's business image and economic benefits. Hotel flow line from horizontal to vertical, divided into customer flow line, service flow line, cargo flow line and information flow line four systems. Generally speaking, the principle of hotel flow line coordination is: customer flow line and service flow line do not cross each other; customer flow line is direct and clear, do not make people confused; service flow line fast and efficient; information flow line fast and accurate. Hotel flow line design for the type of hotel, scale, grade to make accurate positioning, careful design, reasonable layout, so that the functional layout of the service facilities and various types of flow line to achieve a scientific and reasonable integration.
Focus on service details
For the hotel, no matter what type or consumption level of customers, come are guests, good hotel can provide the same satisfactory service. In the market form, chain hotels can provide individual living experience memory, to customers trust its service quality and mode as a prerequisite; a single hotel to win the characteristics, or luxury, or particularly good at providing certain functionality services, or design, catering, environmental excellence, or for a particular class of people tailored to the rhythm of life in the hotel. All of these, are inseparable from the details of the service in place.
After checking into the hotel, guests want to work in the company as convenient, want to laze around at home, want to be undisturbed, want to change the different materials of the pillows, want to have embroidered with their own name bathrobe, want to eat breakfast in bed, want to call for food in the middle of the night, want to order birthday cake, want flowers, want to soak in the hot springs, want to skiing ...... where the guests want to, the hotel is responsible for letting the guests get what they want. The hotel is responsible for letting the guests get what they want, and the guests enjoy these services, are due to the hotel focus on service details brought about. Therefore, the design of the hotel service should be from the guest's point of view to experience the perfection of each service design. The design of the hotel product should focus on the handling of details, daily service should pay more attention to the customer's experience and feelings, which is the real hotel quality management.
The hotel is a safe island for people to come to a strange city, a haven. The so-called home away from home is not home, but to a trusted, relaxed, enjoyable place to start a comfortable
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journey. Home is yours, the hotel is everyone's. Home is the real world, hotel is a dream factory. Times change, personal desires change, and so does the hotel's service.
Don't doubt that in a hotel, the guest pays a room rate not just for a bed, but for its alternative service and qualification to be served. Good hotels have a well-trained disciplinary force (even the porter and security guards, front desk and guest room cleaners are all well-traveled and battle-hardened, not to mention the lobby manager, room manager and restaurant manager, not to mention the "Golden Key") to meet the guest's imagination with a strong force of action.