The first thing you need to do is to have some familiarity with the location before delivering the takeout. The scope of delivery is determined by not affecting the operation of the store. Generally, it is appropriate to take no more than 30 minutes for a round trip by assisted vehicle. If you don't know, make sure you consult a map to ensure that the road you choose is fast and flat. This will ensure that the takeaway is delivered in a timely manner. However, if the location is remote then it will be charged accordingly.
2, the starting volume
The starting volume is a guarantee of the store's interests. When we set the starting amount, we must pay attention to the use of quantity and amount of a combination of ways. Such as 6 cups or 30 dollars to send.
3, leakage, damage
The risk of delivery also lies in the drink leakage or damage. This requires attention to protection measures when delivering. Don't let the damage to the drink bring customers an unpleasant consumer experience. The burden of redelivery on the store's operations.
4, image, etiquette
To pay attention to their appearance, instrumentation, service with a smile.
6, a single drink delivery
Many delivery agencies in the delivery of food and beverage design is relatively single, one in order to save time, the second is in order to reduce costs, but for the customer, this behavior will only increase the degree of customer dissatisfaction. It is recommended that the catering industry delivery under the premise of ensuring service and speed, the design of the delivery of meals also diversified, diversified collocation, so that customers get a better experience.
What do takeaway delivery workers need to pay attention to
First of all, I think I want to do a good job as a good delivery workers, must have a smile, because even in the process of delivery, encountered a number of problems caused by the delivery of takeaways can not be delivered in a timely manner, a smile, the customer will not be held accountable for anything (reach out does not hit the smiling face of the people).
Secondly, the deliveryman needs to have a wealth of intersection familiarity, because as a deliveryman, in general, the hand can not be only one order, is a lot. Being able to rationalize routes is the only way to get the takeout to the customer as fast as possible.
Third, the need to have patience, because sometimes customers write the address is not detailed enough, and in the phone customer expression is not clear, you need to patiently communicate with the customer, can not be impatient, after all, is the service industry, even if the hands of the single more, but also need to serve every customer.
Fourth, good use of various map tools, such as Baidu map. As a deliveryman, just entered the industry may not be familiar with the road conditions, this time you can use some map APP, can quickly deliver the takeaway to the hands of customers.
Fifth, if you don't know, you can ask, if you don't know something, you can first call the customer or colleague to consult the phone, don't blindly go to find out, which will cause the customer to wait for a longer period of time, and it will make the customer more impatient.
Sixth, to be able to arrange their own delivery tools, generally a deliveryman will be prepared to two sets of batteries, never to completely out of power need to push the time, only to remember to send for the battery, because this you will waste a lot of time. You should go for a battery change when you have 20% of charge left.
The last point, as a deliveryman, other people eat time are your busiest time, please timely stagger time as early as possible to eat, never hungry on duty, that is not good for the stomach.