12315 has manual service. 12315 hotline manual service opening time for the morning 8:30 to 12:00, afternoon working hours, fall and winter for 14:30 to 17:30, spring and summer for 13:00 to 16:00. After dialing the 12315 hotline, you will hear a tone and follow the voice prompts to operate.

"12315" Consumer Complaint and Reporting Hotline and National Internet Platform.

Related to the following

March 15, 1999, the State Administration for Industry and Commerce in the former Ministry of Information Industry, decided to set up in the country specifically to accept consumer complaints and reports of the special telephone number.

The national 12315 Internet platform was formally launched on March 15, 2017. This is another major initiative to promote the "Internet + government services", marking the consumer rights protection work of China's industry and commerce and market supervision departments into the Internet + era.

On February 28, 2019, the official website of the State Administration for Market Supervision of the People's Republic of China*** and the State Administration for Market Supervision issued the "Opinions of the General Administration of Market Supervision on the Integration and Construction of the 12315 Administrative Law Enforcement System to Better Serve the Law Enforcement of Market Supervision". by the end of 2020, the telephone number of the market supervision and complaint was unified into 12315.