Since the takeout platform on the line, takeout has become an indispensable part of the lives of more and more urban residents, however, in recent years, disputes caused by the takeout is also more and more. 2021 December, Wuhu, Anhui, a district security guards to check the monitoring, found that the takeout brother had been in the elevator to the customer ordered takeout in the urinating, the scene is unbearable to see, takeout dietary safety and hygiene, become more and more consumers to point out the health concerns of the takeout. The more and more consumers point takeout worries.
On March 1, 2022, Zhejiang Province introduced regulations requiring businesses to seal food in the takeaway food, to ensure that in the delivery process can not open the food packaging, on April 1, Beijing has also introduced relevant regulations, requiring takeaway sealing treatment, takeaway sealing is really useful? Does the seal protect the consumer, or does it protect the delivery boy or the delivery platform? Today's program, I would like to talk to you about the topic of takeaway food safety, the program is very exciting, do not go away.
March 1, 2022, as the most developed province of e-commerce, Zhejiang Province, the official implementation of the "Zhejiang Province, e-commerce regulations", the regulations provide that, since March 1, takeaway merchants should be in a prominent position in the operator's information page, in the form of a video of real-time disclosure of the scene of the production of food processing and use of seals on the distribution of food to seal, for the failure to use seals on the merchant The consumer can refuse to accept the food and report it, the market supervision and management department will supervise the merchant and order it to make corrections within a limited period of time, and if it fails to do so, a fine will be imposed. In addition, the regulations also stipulate that if the delivery of the meal does not use the seal, the delivery boy has the right to refuse to deliver, and can be left through the photo, video and other means of proof.
Not coincidentally, Beijing has also introduced similar regulations, April 1 this year, Beijing, "network food service catering safety management norms" officially implemented, the norms clearly require: the packaging of takeaway food should be used after opening can not be recovered after the seal or disposable bags, takeaway delivery box disinfection no less than once a day, the distribution process, the distributor should not open the food packaging, if the occurrence of food The company's business model is based on the concept of "one-stop shopping" and "one-stop shopping".
The takeaway seal, which means that the restaurant business will use the sealing stick to seal the takeaway package, the meal seal is made of special material, and once it is opened, it cannot be taken back.
In other words, after the sealing process, consumers receive takeout, it is easy to determine whether the takeout in the process of delivery out of the store was opened, thus protecting the consumer's food safety, especially to prevent the food in the delivery process suffered from contamination.
The legislation in Zhejiang and Beijing takes into account the new situation, the new problems, and the new approaches.
In recent years, takeout has become a new trend in urban dining culture, especially after the outbreak of new coronary pneumonia, many people rely on takeout like patients rely on medication, and many young people in cities don't know how to live without it.
The increasing prevalence of takeout has given rise to a new industry - takeout riders. According to relevant data, the number of registered takeout riders in the country has exceeded 13 million, accounting for almost 1% of the country's population base. This kind of work, which earns income by selling time and physical strength, gives many people the ability to support their families, and at the same time, it has also sparked controversy due to the exposure of related incidents.
In September 2019, a takeaway worker in Shanghai, a dispute over a customer's unwillingness to come downstairs to pick up his food, led to a video of the takeaway worker verbally abusing the customer, spitting furiously into the takeaway food as he did so, sparking concerns in the market about takeaway food safety.
In August 2021, a video from Yulin City, Guangxi Province, triggered a hot debate, in which a takeaway worker claimed in a WeChat group that he had added "rat droppings" and "urine" to the milk tea, sugar water and other foods he delivered, and was not only unrepentant, but even a bit proud of his work. The company's website is not only a good source of information, but also a good source of information about the company's products.
In December 2021, Wuhu, Anhui Province, a "takeaway boy suspected of urinating on customers' meals" video triggered a controversy, which showed the takeaway boy unzipping his pants in the elevator hall, suspected of urinating on customers' meals, and then picking up the takeaway and shaking it well, which was not a good scene to watch. After the video was exposed, the customer took the first time to take the police to deal with, at the same time, said that the takeaway has been eaten spicy hot. Subsequently, the takeaway was sentenced to 14 days of administrative detention by the police for provoking trouble.
In the delivery process, the customer and the takeaway clerk dispute, if there is no seal, the takeaway clerk is easy to retaliate by contaminating the meal, not only that, there are also many problems with the storage of the takeaway delivery process.
In August 2021, Shanxi Taiyuan Daily did a market survey of takeaway riders' delivery boxes, which showed that most of the takeaway delivery boxes were dirty, broken, disinfected for a number of times not up to standard, and piled up with miscellaneous objects other than food, etc. The good food went into the delivery box like a garbage bin, and the food safety could not be guaranteed at all.
As a consumer, I very much agree with the relevant departments to introduce relevant laws and regulations as soon as possible, the behavior of the seller rider constraints, Zhejiang Province and Beijing City to introduce takeaway sealing order, not only to protect the consumer's food safety, and in turn to see the process of food delivery can also reduce the customer and the seller's contradictions, which is also the protection of the seller.
It's been more than a month since Zhejiang's takeout sealing order was implemented, and Beijing's sealing order has been formally implemented, so how is the market performing?
On the afternoon of April 1, Beijing's related media conducted interviews with a number of takeout riders on the streets of Beijing, and fielded a number of takeout merchants, and from the results of the research, the implementation of the new regulations is not optimistic, and there are problems of insufficient information release, asymmetry of information between the riders and the merchants, and so on.
Some takeaway riders said they knew about the takeaway sealing order, and thought it was a responsible performance for consumers, and if there was no seal, the takeaway would not let them take it. Some riders said that the sealing order has been implemented last year, and now some merchants can do, some can not, the takeaway platform does not have a unified management standard; more part of the rider said that they do not know the sealing order of the takeaway, that even if the implementation of the sealing order with the rider has nothing to do with the delivery of food is the merchant to us what we send what we send.
At the level of the takeaway merchants, some of them said that they have already implemented the sealing order, and that they are now purchasing food packages in disposable packages, while many of them said that they did not get the news, and that if there are really relevant regulations, the US group and HungryMe should notify us.
From the results of the field research above, the takeaway platform, as the core role of connecting consumers, merchants and riders, is still deficient in the work of the platform after the takeaway sealing order was introduced.
Most of the takeout platforms represented by Meituan and HungryMall, under the guise of flexible labor, essentially take the form of outsourced labor, signing labor contracts with takeout riders through a third-party company, which not only allows the platforms to avoid the professional responsibility that should be borne by the takeout riders in the event of occupational injuries, but also circumvents the responsibility of the platforms in the event of conflict between the consumers and the takeout riders.
These are the first time a platform has been used in the United States.
Take Meituan as an example, from 2021 to 2022, the domestic Internet platform is subject to strong government regulation, most of the internal adjustment and optimization, Internet enterprise layoffs are no longer news, only Meituan, 2021 strong expansion of more than 50,000 people, become the only one of the Internet enterprises.
The strong expansion of the United States Mission, there is to realize the ambition to monopolize the domestic and foreign sellers market, 2021, according to Alibaba and the United States Mission announced operating data, the United States Mission in the catering and takeaway business operating income has been rival Alibaba hungry about three times.
On March 25 this year, Meituan released its 2021 annual report, according to which the poorest annual report in history shows that: for the whole year of 2021, Meituan's net loss reached 15.6 billion yuan, according to the company's disclosure of the information, resulting in a loss of an important reason is the increase in the cost of takeaway riders.
In 2021, the takeout business contributed 96.3 billion yuan of operating income to Meituan, the largest business segment, of which the cost of takeout riders reached 68.2 billion yuan. Although the takeaway business created a net profit of 6.2 billion yuan for Meituan in 2021, it still could not withstand the failure of Meituan's investments in new business segments, including community group purchases.
However, as a consumer, but also as an investor, I feel very puzzled:
First of all, Meituan's takeaway business netted 6.2 billion yuan, why Wang Xing still complained that there is no money to pay social security for the takeaway riders, the enterprise's loss is not the same as the business of the loss, can't make money-making business subsidize the other business of the money-losing business, and ultimately give up the humanistic care of the enterprise's employees.
Secondly, consumers have been getting less and less platform subsidies in recent years, with the increase in the number of riders, takeaway riders to easily earn more than 10,000 per month has become more and more difficult to carry a takeaway box a single single is also very difficult to run out of high-income, and on the other hand, catering businesses are required to give the platform commission of at least 20% of each single sale, the consumer, takeaway riders and catering business seems to be no one side to earn a bargain. So where does the money go?
The takeaway sealing order is a good thing to protect consumers and also to protect takeaway riders, but it can't be a tool for takeaway platforms to avoid their responsibilities and obligations, and I call on everyone to strengthen the supervision of takeaway platforms, so don't let the capital make money and also make a name for itself.