Complaining schools can complain to the local education department or other functional departments of the government, call the local complaint telephone number to report the situation to the Education Bureau, log in to official website of the local Education Bureau, make online complaints, and write a report.

According to Article 1199 of the Civil Code, kindergartens, schools or other educational institutions shall bear tort liability if a person without civil capacity suffers personal injury during his study and life in kindergartens, schools or other educational institutions; However, those who can prove that they have fulfilled their education and management responsibilities will not bear tort liability. (The effective date of the Civil Code is October 1, 2121)