The departments that can complain about the mess of the hotel are as follows:

1. The mess of the hotel should be complained to the Food and Drug Administration or reported to the Health Bureau, the competent unit that issued the hygiene license.

2. You can also call the 12315 consumer complaint hotline to complain to the consumer association.

3. In case of food safety problems, which cause harm to consumers' health, you can also keep evidence materials and bring a lawsuit to the people's court.

The catering industry must have a Hygiene Permit to operate normally, and the food and drug supervision will also conduct regular inspections. If it is found unqualified, it will be punished.

first of all, the unqualified scope of restaurant hygiene includes: site selection and environmental processing, business premises, tableware and tools, hygiene management, raw materials, processing operations, etc., and the basic hygiene requirements and management criteria.

The State Food and Drug Administration issued the Notice on Strengthening the Supervision and Management of Food and Beverage Service Environmental Sanitation, requiring local food and drug supervision departments to strengthen the management of food and beverage service environmental sanitation, implement the relevant provisions of the Food Safety Law, and ensure the safety of people's food and beverage consumption. If the supervision, inspection or spot check finds that the restaurant has violated the rules and regulations, and supervises the catering service, it should provide rectification and severely investigate and deal with it according to law.

Information such as daily supervision and inspection, random inspection and monitoring of administrative punishment should be made public, and at the same time, smooth complaint reporting channels should be maintained to encourage consumers and catering service practitioners to supervise.

if the hygiene of the restaurant is unqualified, the regulatory authorities will impose the following penalties, and confiscate the illegal income and food, food additives, tools, equipment, raw materials and other items produced and operated illegally. According to the situation of illegal production and operation, if the value of the goods is less than RMB 11,111, a fine of more than RMB 5,111 and less than RMB 51,111 will be imposed; if the value of the goods is more than RMB 11,111, a fine of more than RMB 5 and less than RMB 11 will be imposed; if the circumstances are serious, it will be ordered to stop production or business, or even its license will be revoked.

Legal basis:

Food Hygiene Law of the People's Republic of China

Article 17

The food production, operation and management departments of people's governments at all levels shall strengthen the management of food hygiene and inspect the implementation of this Law.

people's governments at all levels should encourage and support the improvement of food processing technology and promote the improvement of food hygiene quality.

Article 28

Organizers of various food markets shall be responsible for the management of food hygiene in the markets, and set up necessary public sanitation facilities in the markets to maintain good environmental sanitation.

Article 32

The health administrative department of the local people's government at or above the county level shall exercise the duties of food hygiene supervision within its jurisdiction.

Article 33

The duties of food hygiene supervision are:

(1) to conduct food hygiene monitoring, inspection and technical guidance;

(2) assisting in the training of food production and marketing personnel and supervising the health examination of food production and marketing personnel;

(3) to publicize food hygiene and nutrition knowledge, conduct food hygiene evaluation, and publicize food hygiene;

(4) to conduct sanitary examination on the site selection and design of new, expanded and rebuilt projects of food production and operation enterprises, and participate in the project acceptance;

(5) Investigate food poisoning and food pollution accidents and take control measures;

(6) conducting patrol supervision and inspection on acts violating this law;

(7) to investigate the responsibility for acts violating this law and impose administrative penalties according to law;

(8) Responsible for other food hygiene supervision matters.

Article 37

The health administrative department of the local people's government at or above the county level may take the following temporary control measures against the food producers and operators who have caused food poisoning accidents or have evidence that they may cause food poisoning accidents:

(1) seal up the food and its raw materials that have caused food poisoning or may cause food poisoning;

(2) seal up the contaminated tools and utensils for food and order them to be cleaned and disinfected.

food that is found to be contaminated after inspection shall be destroyed; Unpacked food shall be unsealed.