Today, I am extremely excited to hire the post of Deputy General Manager of Bell Hotel. First of all, I would like to thank the chairman and the leaders for giving me this opportunity to compete fairly and show myself. Actually, hiring a post is a new measure for the reform of the company's employment mechanism and is in line with the needs of enterprise development. The development of enterprises needs talents. In order to enable enterprises to be invincible in the increasingly fierce market environment, we need not only employees with excellent service skills, but also managers who understand business and are good at management. Only by being strict with themselves and constantly improving their professional quality can we grasp every opportunity to show our talents and realize our self-worth.

I was hired as the deputy general manager of XX Hotel. I know that from my own point of view, neither my working ability nor my comprehensive quality are qualified for this position, but people can only realize their life value if they constantly challenge themselves and overcome themselves. Let me talk about my understanding of the post of deputy general manager and the conditions I have for hiring this post.

the deputy general manager mainly assists the general manager to establish the overall business objectives and development direction of the hotel, formulate the price policy, put forward the phased work priorities, and direct the implementation; Organize the formulation and improvement of various rules and regulations of the center, coordinate the relationship between departments, establish and improve the internal organizational system and reasonable and effective operation mechanism; Establish, maintain and develop extensive contacts with all walks of life, be responsible for receiving important guests and shaping a good corporate image; Responsible for the selection, training, use and assessment of managers above middle level; Care about employees' lives, constantly improve their working conditions and welfare benefits, give full play to their enthusiasm, and do a good job in democratic management of enterprises; Responsible for presiding over the daily regular meeting, management meeting and department manager meeting, and reporting to the general manager and the board of directors regularly.

I have been engaged in catering since 1995. Although catering and guest rooms belong to the service industry, they are very different in essence. I just entered the new working environment of the housekeeping department the year before last, and I know little about business knowledge, which makes my work very slim. So I constantly strengthen my study, often go deep into the grassroots to understand and supervise subordinates to provide services for guests according to working procedures, and at the same time deepen my mastery of guest room business skills through deepening. To improve our proficiency in customer service, the housekeeping department is a window of the hotel, and its service quality directly affects the external image of the hotel. Therefore, we pay great attention to the selection and employment of people, and we must choose the best among the best, requiring service personnel to have good quality. We often organize housekeeping staff to study in ideological and moral aspects, and through the study, many noble behaviors have emerged. Within the travel agency, whether it is tour guides or scenic spots in Beishan, we should ask them to constantly recharge their batteries and actively organize them to learn political theory knowledge, historical knowledge and basic knowledge that tour guides should have. While emphasizing the learning of subordinates, I am also constantly improving my quality, learning how to communicate with people of different personalities and levels, and how to deal with emergencies on the basis of not hurting guests or damaging the interests of hotels; How to use modern management mode to reduce staff and increase efficiency, of course, we are still lacking in this respect, and we are also embarking on the reform of this matter. I believe that the reform plan of housekeeping department will be realized in the near future. Through learning, the comprehensive quality of subordinates and themselves has been improved, which has made certain contributions to the strong quality inside the enterprise and the image outside the tree.

although I haven't been in charge of the housekeeping department and the travel agency for a long time, under the guidance of the business philosophy of combining strict leadership with warm management, I studied my business knowledge with my heart, went deep into the grassroots, and worked hard with the employees to make the housekeeping front office complete the task of 5 million yuan, and the travel agency Beishan Scenic Area completed the task of 411,111 yuan, exceeding the economic indicators issued by the company. The front office of the guest room is a major revenue-generating department of the hotel, so we should sum up our experience and make up for the shortcomings in the future work, so that the work of the housekeeping department can reach a new level.

Looking back on the past, our achievements are encouraging. Looking forward to the future, our work opportunities and challenges coexist. The main problems to be solved in this year's work and the direction of our efforts are as follows: to do a good job in courtesy service, to improve the procedures of rounds, to standardize cashier management, to strengthen the examination of goods, to be strict with staff discipline, to improve the reward and punishment system, and to strengthen marketing efforts, focusing on the management of travel agencies. Make a new breakthrough in the economic benefits of travel agencies. I know that there are still many shortcomings in my work, and I need the help of leaders and staff comrades. I hope that with everyone's trust and support, I will do the following in my future work:

First, strengthen my sense of innovation and truly implement innovation

The most taboo thing in my life is prevarication and procrastination. Only when the hotel is fully operated can it be efficient. At work, I dare to express my thoughts and opinions on certain issues, and dare to try some management experiences and specific practices I have seen and learned from the outside. Combining with the actual situation of the hotel, combining with the original post responsibilities, innovative service and innovative management. In order to innovate the service, and to solve a series of problems, such as few staff, heavy tasks and unsystematic service, after taking office, the room should be reformed drastically, and no service desk should be set on each floor. In order to meet the needs of the development of the hotel industry, computers and system software should be installed on each floor and the reception desk, so that the reception desk can grasp the room cleaning situation on each floor as soon as possible, and each floor can also see the room sales situation as soon as possible, and the service staff on each floor should be equipped with headphones to reduce the time. It is also planned to install a monitoring system in the housekeeping department to keep close contact with the security to ensure the safety of guests and hotels. In terms of innovative management, we should actively organize subordinate employees to practice technology and skills, flexibly use theoretical knowledge in customer service, be good at accepting oneself and understanding the mentality and consumption needs of customers in customer service, and cooperate closely with managers of various departments to comprehensively grasp the hotel management, innovate personal management methods, seek benefits from management and contribute to the upgrading of corporate image.

2. Continue to do a good job in hotel marketing. Next, we are going to recruit some members into the marketing team, give full play to everyone's enthusiasm, let more and better talents play their own abilities, participate in management, deeply analyze the market, and brainstorm, which will not lay a solid foundation for the hotel to open up new customers and set up public relations marketing. Our hotel has reached the standard of star-rated hotels in terms of hardware facilities and software conditions. What we lack is external publicity, marketing work and internal service awareness, marketing awareness and customer positioning awareness. Hotel marketing is not blind publicity. First, we must establish the publicity target, that is, our customer base. According to different customer groups, we must make different marketing plans and establish different marketing channels. We must make full efforts to use the hotel's star-rated facilities to serve the overall economic interests of the hotel. We should set up a public relations marketing department as soon as possible, and formulate different external publicity target groups and marketing plans for the hotel's internal staff system, so that the second line of the hotel serves the first line, the first line serves the customers, and all employees act to serve the economic benefits of the enterprise.

third, from the perspective of cost control, in order to achieve economic indicators, cost is the key. Now, the common price war in the market is actually a cost war. Therefore, we must strictly control the import, be both good and cheap in the overall procurement of hotels, run more markets, establish long-term cooperative relations with key suppliers, sign long-term supply contracts, and strive to control the cost to a minimum. Establish a quality inspection team responsible for the overall work of the hotel. The main responsibility of the team is to be responsible for the food quality of the hotel, but also to do a good job in the quality supervision of pasta and sausages in the small shop on the first floor. Health supervision and inspection and maintenance of facilities and equipment, quality inspection team members should have a clear division of labor, quantify each person's responsibility to the department, implement departmental and regional contracting, and have corresponding reward and punishment measures to enhance their sense of responsibility, so as to comprehensively improve the comprehensive service of the hotel and continuously improve the reception level of the hotel.

fourth, pay attention to training and do a good job in selecting, educating, employing and retaining people. The tangible and intangible services provided by employees are the window of the hotel's external publicity, so we must make great efforts to do a good job in the training of employees, starting with etiquette, courtesy and service skills, so as to strengthen the quality inside and build the image outside. Following the implementation of the activity of "Spreading Smile Service to Bell", we will evaluate and reward star waiters every month, set an example, and start with the service concept and service mode, especially in the reception desk, guest rooms and restaurant waiters, so as to truly spread the smile service to Bell through activities. The strong mobility of employees in the hotel also brings many disadvantages to the development of the enterprise. Therefore, we should work hard to educate and retain people, think from the perspective of employees, mobilize the enthusiasm of employees, create an attractive corporate culture, reduce the cost of secondary training brought about by the mobility of personnel, stabilize the grassroots and steadily improve the economic benefits of the hotel.

Only by constantly challenging ourselves can people make progress and develop. We should firmly grasp this opportunity and this platform for development. Please support and encourage me, so that each of us can participate in every decision-making of the hotel as a master, join in the construction of our group company, and offer suggestions and suggestions for the great cause of development. We have the determination and ability to expand the scale and strength of the enterprise and realize the grand goal of its great development.

thank you!