Proposal: the third-party online food ordering platform to put forward rigid licensing requirements
"Food safety regulators should adapt to the new market laws, take the initiative, not because the platform online, on its existence of the problem of turning a blind eye to the emerging industry both warm service, but also according to the law to regulate." Lord Yan said.
She suggested that the third-party online food ordering platform to put forward a mandatory licensing requirements, the regulatory responsibility to the third-party food ordering platform, urged that it must be strictly review the access qualifications of the food and beverage units into the network to strengthen on-site verification. Once the regulatory authorities found problems, the situation is serious should immediately stop providing network trading platform services, or impose a high fine, or revoke the license according to law.
In addition, she believes that a mechanism should be established to pay compensation to consumers in advance, standardize business practices, and in the event of a food safety incident, consumers can directly request the third-party platform company of online ordering to make compensation in advance, so as to protect the public's safety of online ordering consumption and other legitimate rights and interests.
Platform: hope to establish a linkage mechanism with the regulatory authorities
"We are making every effort to safeguard against food safety problems." Huang Tao, a member of the Changsha Municipal Committee of the Chinese People's Political Consultative Conference (CPPCC) and general manager of Hunan Competitive Network Smart Win Network Technology Co. Jing.com is Baidu's only partner in Hunan and the operator of Baidu Takeout Changsha.
"The platform has a regulatory responsibility to keep a good entrance." Huang Tao said, first of all, the "industrial and commercial business license", "food business license" two certificates must be verified, Baidu takeout has a special monitoring department, responsible for the merchants to carry out on-site investigation. There is also a specialized customer service team to receive consumer complaints. At the same time, Baidu Takeout has also established a risk fund, when there are problems, you can do the first payout, to protect the rights and interests of consumers.
At the same time, Huang Tao also believes that there is also a division of responsibility. If the platform introduces merchants without licenses, it is definitely responsible. But if a licensed merchant has a problem, as a third-party platform, is it responsible, and how much responsibility should it bear? All are debatable.
In addition, he believes that online food ordering platforms can establish a linkage mechanism with the relevant regulatory authorities. "For example, there are merchants who are fully licensed, but he previously had some bad records, if we can learn about this through the linkage mechanism, we can not introduce them into the platform."
Regulators: platforms will be penalized for not fulfilling their review obligations
"Only food service units that have obtained both certificates can join the third-party platform. The third-party platform has the responsibility to review, record truthfully and update in a timely manner. If it does not strictly fulfill the review obligation of subject access, we will investigate and deal with it according to the law." Yi Shiping, a member of the Changsha Municipal Committee of the Chinese People's Political Consultative Conference (CPPCC) and deputy director of the Changsha Food and Drug Administration, said.
Currently, 90 percent of Changsha's online food ordering market is occupied by Meituan Takeout, Baidu Takeout and HungryMe. From the complaints and reports handled by the bureau in the past, it mainly involves lax review of qualifications, failure to establish a comprehensive file of online food service providers, and inconsistency between the platform name and the approved name. Two online platforms, HungryMall and Meituan Takeout, were fined 100,000 yuan each in June this year for having unlicensed merchants, and for having business addresses that did not match their labels.
Now, when you open the APP of online food ordering platforms such as Hungry Mou, consumers can see photos of business licenses and permits in the "business information" of each catering unit, and can directly report and make suggestions. "We will also investigate and deal with merchants who operate illegally." Yi Shiping said.
"Whether it's offline or online, we regulate equally." Pan Hong, a member of the Changsha Municipal Committee of the Chinese People's Political Consultative Conference (CPPCC) and deputy director of the Changsha Municipal Bureau of Industry and Commerce (CMBIC), said that at present, it is the bureau's scope to regulate whether a merchant has a business license, whether there is any false advertising and promotion and whether the price is fair and reasonable. Pan Hong said, with the development of the Internet, e-commerce is developing rapidly, the network food ordering platform is also becoming increasingly popular, has become a development trend, "we will also be based on the development of the new business, continue to explore and improve the means of supervision."