The informatization of China United Airlines is relatively poor, and the App is also developed by AppCan, so the experience is not good. Official website has slow response speed and poor compatibility. The promotion activity of China United Airlines is mainly "8 yuan Happy Grab". Take KN5987 in Beijing Nanyuan. Mobile phone check-in is not supported, and the self-service check-in equipment cannot be used. The manual check-in counter is extremely inefficient. A large number of passengers are crowded in the dilapidated and backward Nanyuan Airport, and sometimes there is no place to stay. No entertainment facilities, no on-board sales.

This is a terrible experience and must be mentioned separately. Originally scheduled to take off at 2 1:30, it was delayed to 23:30 due to weather. At 02:00 am, prepare for Xiaoshan, Hangzhou. During the same period, almost all other flights landed successfully in Pudong, Shanghai. At 05:00 in the morning, notify the plane to go to the airport lobby. At this point, all the staff of China United Airlines disappeared.

At 06:00 in the morning, the staff of China Eastern Airlines, the parent company, came forward and gave two plans: the bus was sent to hangzhou east railway station, and the passengers bought tickets to return to Shanghai; The bus was sent to the hotel to rest, and there is no comment on the follow-up action. During the period, the customer service phone number of China United Airlines could not be dialed, and the internal line of China Eastern Airlines contacting China United Airlines could not be dialed. At 07:00 in the morning, the passengers asked China United Airlines to guarantee to return to Shanghai, but all kinds of negotiations were fruitless. The staff of China Eastern Airlines repeatedly stressed that China United Airlines is a low-cost airline, and low prices will inevitably lead to low service.