1. Obey the leadership of the reception supervisor at the front desk and provide first-class reception services for guests according to the prescribed procedures and standards.
2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them.
3. Be familiar with the general situation of the company, be able to answer the general questions raised by the guests and provide regular non-confidential information.
4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information.
5. Be responsible for the distribution of company documents and notices, and keep the distribution records.
6. Cooperate with the reception supervisor to print, copy and write some documents.
7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk.
8. Keep the front desk area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in this area.
9. Implement the company's attendance system, be responsible for summarizing employee attendance, going out to register, and supervising employees to swipe their cards.
10. Responsible for booking air tickets, train tickets, guest rooms, etc. For employees on business trips, register the itinerary and contact information of business trips.
1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement. 12. Complete other or temporary work assigned by the leaders.
Question 2: What does the front desk reception do? 2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them. 3. Proficient in the general situation of the company, able to answer general questions raised by guests and provide non-confidential information on a regular basis. 4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information. 5. Be responsible for the distribution of company documents and notices. Make a record of distribution and keep it well. 6. Cooperate with the reception supervisor to print, copy and write some documents. 7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk. 8. Keep the Ding Qian area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in the area. 9. Implement the company's attendance system, and be responsible for employee attendance summary and registration. Supervise employees to swipe their cards 10. Responsible for booking air tickets, train tickets, rooms, etc. for employees. Travel, and register the itinerary and contact information of the travel personnel 1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement 12. Complete the recruitment information related to other or temporary work assigned by the leader: Guangzhou international tourism trade recruitment Guangzhou customs broker recruitment.
Question 3: What is the work content of the hotel front desk reception? (1) If you answer the phone, just look at the guest and nod and smile to signal the guest to wait. If you are dealing with the documents at hand, you should always pay attention to the arrival of guests. 2 Confirm whether the guest has made a reservation (1). If the guest has made a reservation, please wait a moment and check with the guest according to the name or unit used by the guest when making the reservation. (2) If the guest has no reservation, if there is a room available, introduce the room type, price and location that can be rented to the guest. Wait for the guests to choose and answer their questions. If there is no room available, you should apologize to the guest, introduce the situation of the nearby hotel to the guest and ask if you need help. We can help them contact. (3) If the guest just asks, not checks in, be patient and answer the guest's questions and welcome the guest. 3 Check-in Registration (1) Take the upper end of the registration form and the lower end of the pen and give it to the guests to fill in. (2) Verify whether the witness cards are consistent, and scan and save the certificates. (3) Check whether the accommodation registration form is complete. If there are any missing items or unknown information, they should be supplemented or supplemented according to the document requirements. If the guest has no valuables to deposit, please sign in the lower right corner of the registration form. And write down the license plate number. (4) Confirm the payment method (debit card, credit card, cash,). (5) Give the certificate and room card to the guest together, and remind the guest of the approximate location of the room where he lived for the first time. (6) If there are large pieces of luggage, please ask the bellman to carry them. (7) Notify the housekeeping department and the general computer room, and input the check-in information into the computer. Note: 1. Make the room rate clear when you check in, especially the special price in the morning, room rate and subsequent room rate. 2. Membership cards and VIP cards are generally valid at the time of check-in, otherwise they are invalid. (The receptionist must indicate the reasons for modifying the house price, and make a table of changes in the house price). 3. Write the names of several people in the registration form for opening the door. When you check in, you should ask the guests how many days they will stay, so that you can swipe your room card for a few days and collect a deposit for a few days. At the same time, the time on the computer should be consistent with this to facilitate the floor. Stick to the last name. 4. The deposit slip of the guests living together should be written separately, and the registration form should also be written separately. 5, should take the initiative to ask whether the guest should keep a secret, telephone to ask whether the guest wants to transfer, don't tell the room number. 6. Guests with birthdays or VIPs should inform the housekeeping department in time. 2. Check-in procedures and precautions for the reception team 1 Preparation: (If two room cards are needed for a room, the room cards should be prepared one day in advance) (1) Book in advance 1-2 days to ensure that the team can use the room. (2) When more than two teams arrive at the store at the same time, the key team with high level should be arranged first, and then the team with more rooms should be arranged. (3) The guests of the same team should be arranged as centrally as possible. (4) When there is no room reservation, you can wait temporarily, but you should leave the room (one hour) before the guests arrive at the latest. (5) The personnel on duty should know the names, contact numbers, units and special matters of each team leader. And do a good job of communication with the room service center and the sales department. 2 When the welcome team (1) arrives, check the reservation status of the team according to the guest information. (2) According to the reservation information, check the number of people, rooms and whether to order food with the guests. After the content is correct, please ask its team leader to sign the bill. When it is necessary to add or subtract rooms under special circumstances, politely consult the team leader and ask him to sign, and then inform the room service center and cashier to make corresponding changes. And politely consult the tour leader's activity arrangement in order to provide services for the guests. (For example, if you know the check-out time, the floor can organize human rounds to ensure that guests will not delay the check-out time.) 3 Fill in the form, verify and assign rooms. Please fill in the housing registration form. If the team is in suspense, everyone can fill in the form. The team leader will sign the form, count the number of room cards and distribute them to the team members. 4. Input the check-in information into the computer, and notify the housekeeping department, the general computer room and the team housing. The name and room number of the tour leader should be notified to the room center. Note: 1. Submit the team reservation form to the cashier for retention, especially the list indicating the checkout method. 2. The team list issued by the sales department must confirm the check-in time, bar and long distance, and notify the room service center 1 2 days in advance. The reservation of the sales department should be satisfied as far as possible (the sales department leaders have special preferential rights).
Question 4: What do you think is the most important thing in front desk reception? Sweet smile. Standard etiquette. The sound is beautiful.
Question 5: What exactly does the front desk reception mean? Well, first of all, there will be three shifts at the front desk of the hotel, and there will be night shifts. Generally, it is 6: 30- 15: 00 in the morning shift, 0/4: 30-22: 00 in the middle shift and 2 1: 30-7: 00 in the evening shift. The front desk is mainly to greet customers when they arrive at the hotel, and then see if they have booked a room. If so, they should get ready the day before. That is, some basic work of check-in and check-out. If you meet some vip members of the hotel, you need to mark and prepare well the day before the guests arrive. At the same time, you must fully grasp all the information of the hotel, because customers may ask. And then deal with relevant information together every day. Night shift will be very hard ~ ~ ~
Question 6: How to become a receptionist quickly? In fact, I don't think it's a problem as long as you study hard to be a receptionist. I don't know much about your industry. I think as long as you can master your major and answer different questions skillfully, then you are the best.
Question 7: What does the front desk reception do? Front desk reception is one of the positions in modern enterprises, and it is usually mainly responsible for the registration of customers' visits, telephone transfer and other affairs.
Reception at the front desk: welcome guests, judge their intentions, go through relevant formalities, answer the phone and pay a return visit to frequently asked questions.
Question 8: What are the skills of reception at the interview front desk? Many interview skills are good, but they may not be suitable for everyone. The examiner in the interview can see your flaws, not to mention that he is any of us, and everyone can see whether what a person says is very pertinent. As the saying goes, listening is better than speaking. If you want to find a job according to your ability, you must be honest, to the point, not too nervous and the examiner will not pay attention. Of course, don't make your shortcomings too clear, that's privacy. If you want to find a better son and your ability is insufficient, you can only rely on luck. One more thing is very important. Don't underestimate any interview. If it is seen that it is not taken seriously, it will be completely passed. Even if you look at the company when you go to the interview, don't underestimate it, because not going to the interview will increase your confidence. If you always fail, it will have a great influence on your mood. Even if you comfort yourself that you don't want to go, you will lose confidence. This is my personal summary, I hope it will be useful to you. Wish you success! !
Question 9: What is the job of bank reception? What should I do? The receptionist is the lobby manager. Mainly to receive guests.
Work content:
Assist in the management and supervision of banking affairs, and correct violations of standardized service standards;
Collect market and customer information, tap key customer resources, and establish long-term and stable relationships with key customers;
Send away customers, ask customers' needs, guide and answer customers' business, handle customers' opinions, resolve conflicts and reduce customers' complaints;
Introduce bank wealth management products and provide financial advice;
Maintain the sanitary environment, maintain the business order, report the abnormal situation in time, and safeguard the funds and personal safety of banks and customers;
Record work log and customer resource information book (key customers) and arrange personnel.
Question 10: What does the front desk reception do? 2. Be responsible for the registration, reception and introduction of visitors and guests, and shut out irrelevant personnel or assist security guards in handling them. 3. Proficient in the general situation of the company, able to answer general questions raised by guests and provide non-confidential information on a regular basis. 4. Be responsible for receiving and forwarding telephone calls, mails and letters, and recording, sorting and archiving work information. 5. Be responsible for the distribution of company documents and notices. Make a record of distribution and keep it well. 6. Cooperate with the reception supervisor to print, copy and write some documents. 7. Responsible for managing the cleaning and maintenance of office supplies and office equipment at the front desk. 8. Keep the Ding Qian area clean and tidy, and carry out daily maintenance and maintenance of newspapers, magazines and bonsai plants in the area. 9. Implement the company's attendance system, and be responsible for employee attendance summary and registration. Supervise employees to swipe their cards 10. Responsible for booking air tickets, train tickets, rooms, etc. for employees. Travel, and register the itinerary and contact information of the travel personnel 1 1. Report all kinds of problems in the work in time and put forward suggestions for improvement 12. Complete the recruitment information related to other or temporary work assigned by the leader: Guangzhou international tourism trade recruitment Guangzhou customs broker recruitment.