First, as a manager, you must always set an example in your work, from rules and regulations to gfd, words and deeds, work attitude, etc., and be the leader of your subordinates. We should understand the truth that "teaching by example is more important than teaching by words", and use less words and more actions and self-image to influence, drive, guide and educate employees. "There are no bad soldiers, only bad generals". The quality of employees' work is like a mirror, which can directly reflect the management ability of a manager.

second, the professional quality as the saying goes, "while the iron is hot, you need to be hard." A good manager must first master the theoretical knowledge and business operation skills of the whole department. Imagine, as a manager, if you don't have this knowledge, how can you have quality standards and how can you test and guide the quality of employees' work? How can you convince employees of your management?

3. Fairness and justice The most taboo in management is not how strict the rules and regulations are, but whether the process of implementing the rules and regulations is fair and just. Any partiality caused by small groups and personal relationships will lead to employee dissatisfaction and trust crisis of managers, and directly affect the implementation of rules and regulations and the favorable development of work.

fourth, be honest with each other. In the work, you should have the attitude of "a big belly can accommodate all rivers" and be able to listen to different voices, whether they hold the same opinion or support each other. "Good medicine tastes bitter, but advice is hard to listen to", especially for employees who can bravely put forward different opinions to you, they should be able to treat the problem honestly. If employees put forward different opinions to you, they should be thankful, indicating that employees trust you and hope you can do better. You can't ignore, exclude or even take revenge. Such managers will only make employees look down on you and thus resist you.

5. There is no end to learning ability. As the saying goes, "It is never too late to learn". If an organization wants to keep developing and making progress, it requires its members to keep learning new knowledge. In today's ever-changing information society, as managers, we should spare no effort to take time and keep learning. Only through learning can we constantly improve our own quality and better guide and train your subordinates to make continuous progress. It is not advisable not to study or do things according to the same old experience.

VI. Training Ability The job performance of members in a department is directly related to the training ability of the supervisor in the department. Our supervisor must have the ability to train employees in the department. As a grass-roots manager, in addition to doing his own work, he should also do a good job in training employees for their shortcomings. Only when most employees in the whole department are motivated can the whole team make progress.

VII. Ability to analyze, judge and evaluate the problems in work and the performance of employees objectively according to the facts. Have their own thinking and judgment ability, don't follow others' advice, be a parrot, don't be indecisive, and don't participate in spreading hearsay gossip.

VIII. Sense of responsibility Be brave in taking responsibility in the work, and have a high sense of responsibility for superiors, subordinates, guests and the company. Especially when there is a mistake in the work, you can bravely take responsibility, don't shirk responsibility, and actively find the reasons and correct them in time to prevent similar things from happening again. What employees despise and dislike most is that his boss always tries his best to find excuses to shirk his responsibilities when he encounters problems or needs to take responsibility. How can such a manager have prestige?

IX. Communication and coordination ability Communication here includes internal communication and external communication. Internal communication means communication with upper-level leaders (superiors), coordination with other horizontal related personnel (peers) and communication with subordinate employees (subordinates). External communication mainly refers to the communication with guests. As a grass-roots manager, the communication with guests is generally mainly about service, such as understanding guests' needs, consulting guests' satisfaction with services, and handling guests' dissatisfaction.

11. Language ability The language here includes body language and oral language. Body language is mainly reflected in the use of correct body language in communication with superiors and subordinates, such as eye contact. Oral language mainly refers to the inability to use blunt commands, reprimands, sarcasm, abuse, threats or begging in management and service language. Many times, managers are guilty of using inappropriate statements in the management process, which causes great psychological pressure to employees, makes employees feel disgusted, and even begins to resist.