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What are the hidden rules of the catering industry?

unspoken rule 1: when we eat in some restaurants, the restaurant will charge a table fee or a tableware fee by default. The fee is 2-5 yuan, and it will also be written on the receipt at the time of settlement. Because it is common, most customers will default to this fee. But think about it carefully, isn't the restaurant obligated to provide us with clean tableware and location? Is this fee really reasonable?

of course it's unreasonable, which violates consumers' right to choose independently and fair trade, and is suspected of forced consumption.

according to article 9 of the consumer protection law

consumers have the right to choose their own goods or services. Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services. Consumers have the right to compare, identify and select when they choose their own goods or services.

article 11 consumers have the right to fair trade. When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.

unspoken rule 2: when a family eats in a cafeteria, a notice is posted in the cafeteria saying "51 yuan will be fined for wasting 51 grams". When they finish eating, the front desk says that they wasted 81 grams of food and fined 81 yuan. The family is dissatisfied. The staff in the cafeteria explained that this is to promote environmental protection and the spirit of cherishing food. So do businesses really have the right to fine?

the answer is no, although the notice was posted, according to the relevant laws and regulations, this notice is invalid.

according to article 26 of the law on the protection of consumers' rights and interests, operators are not allowed to make unfair and unreasonable provisions to consumers, such as excluding or restricting consumers' rights, reducing or exempting operators' responsibilities, and aggravating consumers' responsibilities, by means of format clauses, notices, statements, store notices, etc., and are not allowed to use format clauses and technical means to force transactions. Format clauses, notices, statements, shop notices, etc. contain the contents listed in the preceding paragraph, and their contents are invalid.