when will my order be delivered to me/when will the order be delivered to me/when will the order be delivered/why is it never delivered? Answer example 1: I really understand your desire to receive the goods, and we also want to deliver the goods to you earlier. At present, your receiving area is in a critical period of epidemic prevention and control, so the delivery time of your order has been extended ~

Epidemic reminder words:

Q: When will my order be delivered to me/when will the order be delivered/why hasn't it been delivered?

Answer Example 1: I really understand your desire to receive the goods, and we also want to deliver the goods to you as soon as possible. At present, your receiving area is in a critical period of epidemic prevention and control, so the delivery time of your order has been extended ~

Answer Example 2: Don't worry, Brother Logistics is actively cooperating with the local epidemic prevention, and will deliver the goods for you as soon as the policy is adjusted. After the order is delivered, We will also push logistics information to you ~

Answer Example 3: You need to calm down first. Due to the epidemic situation, the order needs to be disinfected and epidemic prevention from the warehouse to the site and then delivered to you through the courier brother.

At the same time, our courier brother also needs to cooperate with the current epidemic prevention measures to ensure the safety of all aspects of delivery, transportation and distribution, so that it can be delivered to you smoothly. Please wait patiently ~

Answer Example 4: Please take precautions to protect yourself during the epidemic ~

Answer Example 5: At present, it is really affected by the local epidemic factors, so the order will be delayed. The logistics company will also cooperate with the epidemic prevention policy and will ensure the delivery and distribution for you as soon as possible ~

Q: Why does your estimated time limit keep changing? /Why is it always delayed? /When will it be delivered? Can you rush it for me?

Answer Example 1: We know that you have been waiting for a long time during the epidemic prevention and control period, and we especially understand your feeling of wanting to receive the goods. Thank you for your understanding and waiting ~

Answer Example 2: Please rest assured that we are resuming production urgently and will deliver the goods for you as soon as possible on the premise of ensuring the safety of the goods. After the order is delivered, we will also push the logistics information for you ~ Please keep your attention.

Q: There is no epidemic in my area, so why not send it to me?

Answer Example 1: Don't worry, I have a look at your order here. As we will pass through many areas on the way of delivery and distribution, we may encounter epidemic prevention and control, and our logistics needs to cooperate with the epidemic prevention policies of the passing areas, so the order delivery time will be extended ~

Answer Example 2: I understand your feelings very well here, please rest assured that after the policy adjustment, We will arrange the delivery as soon as possible on the premise of ensuring the safety of the goods. After the order is delivered, we will also push the logistics information to you. Please keep an eye on it ~

Q: This warehouse won't deliver the goods to me. Why can't it be sent to another warehouse? /You give me a different warehouse delivery!

Answer Example 1: I fully understand your desire to receive the goods. Due to the local or surrounding epidemic situation, the goods can't be delivered to you at the first time, and we are also actively coordinating the handling ~

Answer Example 2: Please also rest assured that the goods will be delivered to you as soon as possible after the policy adjustment, and please take precautions to protect your own safety during the epidemic.

Q: Why does your estimated time limit keep changing? /Why is it always delayed? /When will it be delivered? Can you rush it for me?

Answer Example 1: After the goods arrive at the distribution site, our logistics brother will contact you as soon as possible and complete the delivery under the condition of ensuring safety ~

Answer Example 2: Well, it is true that we are faced with such a situation now, and what we showed you in the early stage is the estimated delivery time under normal circumstances.

At present, your area is still in the critical period of epidemic prevention and control. Although our production capacity has gradually recovered, it will take some time to deal with it one after another. I hope you can understand ~

Answer Example 3: But please rest assured that our production capacity has gradually recovered, and we are doing our best to process your order. Please give us some more time ~