Hello, please, thank you, sorry and goodbye are the most important words in everyday life. Society strongly advocates the "cross" polite language. With the progress of society and the improvement of civilization, these basic polite phrases are more and more widely accepted and used. For us to engage in the service industry staff, often have to do with the customer language communication and exchange, obviously learn to correctly use the "cross" polite language meaning is extraordinary.
One, how to say "hello":
"Hello" is to show respect to others greetings and greetings, the appropriate use of the two sides can make both feel friendly, warm. Usually pay attention to the following points:
1, when the customer visits the service center should take the initiative to greet the customer first and say: "Hello" before saying other service terms, do not reverse the order.
2, the departments in the reception of external calls or in contact with each other when the work should also develop the habit of saying "hello" first, in order to show initiative, enthusiasm, humility, respect for others.
3, when others greet us first and say "hello", we should immediately return the corresponding "hello" accompanied by a smile and nod.
4, can also be used according to different times of the day, "good morning", "good afternoon" or "good evening". You can also add the term of address. "Good day, sir" or "Good day, sir".
Second, how to say "please":
Saying "please" itself implies respect for others. The word can be used alone or in combination with other words to convey a clearer meaning.
1. The word "please" can be used when taking care of or appeasing others. Such as "please wait" or "I'll be right with you".
2. "Please" is used when you want to wait for others to understand. Such as "please forgive me", "please believe that we do not do this on purpose", "please understand our rules here" and so on.
3, ask the other party not to do something can be "please" words, such as "please do not smoke here", "please do not disturb" and so on.
Three, how to say "thank you"
"Thank you" is a polite expression of gratitude. To master the word "thank you", which must be used in the attention of the following points:
1, should be clear to what words and deeds to say "thank you". Such as others to provide us with assistance, cooperation, help or cooperation, such as customers to provide us with valuable advice or suggestions and service work to express satisfaction, praise and other cases need to use this polite language.
2, say "thank you" with a natural expression, smile, look at the other side, "thank you" two words should be in the first word on the accent, spit clearly, moderate speed, soft tone, rhythm can not be dull.
3, do not use a thousand mechanical "thank you", according to the actual need to make some changes. Such as can say: "Thank you", "Thank you very much", "Thank you for your help", "Thank you for telling me", "Thank you for your praise", "Thank you for your help", "Thank you for your help", "Thank you for your help", "Thank you for your help", "Thank you for your help".
Four, how to say "I'm sorry"
"I'm sorry" is the polite language of apology, usually in their own guilty or negligent behavior of others to use, and ask for forgiveness of the meaning of others. The use of "I'm sorry" need to do: the time to say timely said, should not say can not say.
On the following occasions need to say "sorry":
1, words and deeds were not then need to use "sorry" in order to obtain others, especially the service recipients of forgiveness. Such as "I'm sorry, I blamed you", "I'm sorry, I forgot about it, this is my negligence" and so on.
2, hope to get the other side of the understanding. Such as "I'm sorry, please wait a moment", "I'm sorry to keep you waiting", "I'm sorry to bother you" and so on.
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Fifth, how to say "goodbye"
" Good-bye" is a goodbye language that people say when they part, and it contains the will to be reluctant to part and hope to meet again. The use of the following points to master:
1, say "goodbye" to natural, cordial, smiling, eyes on the other side, not look around, careless, not to make.
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