what is a service? Simply put, service means help, care and contribution. It is to create benefits from subtleties and improve quality from subtleties. In the fierce market competition society, as an enterprise, if it wants to have a certain benign development space, it should not only strictly control the product quality, but also have a set of perfect products and services. Therefore, it is very important to cultivate employees' awareness of service. If employees' service awareness is improved, the service quality will naturally improve.

this is a profound knowledge. To sum up, service quality mainly includes two aspects:

One is hardware, that is, workflow and working methods. The second is software, that is, work attitude, calm thinking and high tolerance when doing things.

first of all, from the hardware point of view, the workflow should be kept in our minds, and it is necessary to guide customers what to do. We should have self-confidence, believe in ourselves and actually master the work skills. Only by mastering them can we save service time, improve efficiency and let customers experience the quickness of our work.

Secondly, in terms of software, working attitude determines everything, so we must put it right, not get emotional, and always remind ourselves to keep in mind the working principles. When dealing with anything, we should think more about our customers. Only by raising this awareness can we really improve our own quality and service quality.

When talking about how to improve service awareness, we should first ask the question "What should we do with service?"? How to better serve customers?

We need to know our customers better than our customers and know the positioning of their products better;

We should strengthen our sense of proactive service, and don't wait for customers to ask for something before thinking that we should ask colleagues to help us do it quickly.

Don't give customers what they don't want. We need to know their needs, because each customer's needs will be different.

We must efficiently fulfill our promises to customers. First, we should buy ourselves enough time.