There are several ways to complain:

1. Negotiate with the merchants

After consumers' rights and interests are infringed, they can reach a settlement with the merchants on a voluntary basis, so that the dispute can be solved. In particular, consumers should collect evidence to prove their claims in time.

2. Complain to the Consumers Association

When the rights and interests are infringed and no settlement agreement can be reached through consultation with the merchants, consumers can complain to the Consumers Association and provide consumption invoices, bills and related materials.

3. Complain to the administrative department

After consumers are infringed, if negotiation fails, they can also complain to the industrial and commercial administration, health supervision and tax inspection departments for specific problems. Of course, this requires consumers to submit written materials and relevant evidence.

4. Bring a lawsuit

Consumers whose rights and interests are infringed may also bring a lawsuit to the court.

according to the relevant laws and regulations, consumers can demand compensation of ten times the price from the producer or seller in addition to the loss in producing food that does not meet the food safety standards or selling food that they know does not meet the food safety standards. Food and beverage outlets are obliged to provide qualified food and services. If hair is eaten in the food, it belongs to the unqualified food quality, which constitutes a breach of contract and should compensate consumers for ten times the price.

consumers should pay attention to: be as detailed as possible, and report the facts to the local food and drug administration. Don't fabricate or distort the facts, have a clear object of complaint, including the name and address of the hotel, and report specific illegal facts, so as to promptly file a case for investigation and close the case as soon as possible. When reporting by phone or letter, it is best not to be anonymous, but to fully trust the Food and Drug Administration, leaving your real name and contact information, so as to further verify the situation, prevent negligence of important clues, and timely feedback the investigation results to the whistleblower.

Legal basis:

Article 39 of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests

In case of disputes between consumers and business operators, they can be resolved through the following channels:

(1) settlement through consultation with business operators;

(2) requesting consumers' associations or other mediation organizations established according to law to mediate;

(3) complain to the relevant administrative department;

(4) submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;

(5) bring a lawsuit to the people's court.

article 148 of the food safety law of the people's Republic of China

if a consumer suffers from food that does not meet the food safety standards, he may demand compensation from the business operator or the producer. Producers and business operators who receive consumer compensation claims shall implement the first responsibility system, pay first, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

if a consumer produces food that does not meet the food safety standards or manages food that he knows does not meet the food safety standards, in addition to claiming damages, he can also claim compensation of ten times the price or three times the loss from the producer or operator; If the amount of additional compensation is less than 1,111 yuan, it will be 1,111 yuan. However, there are defects in the labels and instructions of food that do not affect food safety and will not mislead consumers.