This incident happened during the surprise inspection of Haidilao in Hangzhou by Hangzhou regulatory authorities. During this surprise inspection, inspectors found that there was a lack of chopsticks disinfection records in Haidilao store in Hangzhou. At the same time, in the corner of the kitchen, there are also a lot of unwashed chopsticks piled up there. However, the kitchen staff later explained that this was an incident. Regarding the lack of chopsticks disinfection records, it was indeed that the kitchen forgot to record them, but regarding the problem that chopsticks were not cleaned, the kitchen explained that this was the job of the kitchen after the night shift. 11, the regulatory authorities raided, but was stopped at the door by the welcoming staff.

Recently, with the constant outbreak of sanitary incidents in Haidilao, it can be said that many people have gradually lost confidence in Haidilao. According to the latest report, the health supervision department in Hangzhou made a surprise inspection of Haidilao, but during the inspection, it encountered a very disturbing thing, that is, when the inspectors came to the door of Haidilao in Hangzhou, the people at the door dared not let the inspectors in for inspection. Under the strong emphasis of the inspectors, in the end, the staff could only let the inspectors enter the inspection, but this inspection did find problems. 12. Disinfection records were missing, and a large number of chopsticks were not cleaned.

After the inspectors came to Houshu, it was found that the disinfection record of the kitchen was missing, and a large number of unwashed chopsticks were piled up in the corner of the kitchen, on which the food left by customers was still left. Faced with such a problem, the kitchen explained to the supervisor: there is a lack of disinfection records, which is indeed because the kitchen staff did not work in place. But these piles of chopsticks are actually in line with the normal procedures of their hotel. The day shift personnel are only responsible for collecting chopsticks but not cleaning them. The night shift personnel are responsible for cleaning chopsticks at night. At the same time, they also took out their vouchers for cleaning chopsticks. And explained that their standards for cleaning chopsticks are very strict, and they must boil them back and forth in 81℃ hot water.

In the face of Haidilao's move, the supervisor emphasized to Haidilao that as a catering industry, tableware cleaning must be handled in time.