Communication skills of middle managers
Middle management cadres are the mainstay of the enterprise, the role of middle cadres to play a direct impact on the process of enterprise development. Therefore, the middle cadres must master the art of communication, respect, sincerity and humility to the top, to the bottom to close, to protect, to believe, to the same level of respect, to the courtesy, to be together, to put ? The upper feelings? and? The lower feelings? Combine them together, put? The top should be taken care of, and the bottom should be taken care of. and? and the bottom? Combined, in order to really do a good job and effective work.
First, how to communicate with superiors
As a middle-level leadership, to achieve the top and bottom of the upload, it is necessary to keep in close contact with superiors in a timely manner, to grasp the timing of the communication and exchange of skills, to understand the above purposes and intentions, but if the timing is not good or improperly said, but also prone to cause the leadership's resentment. Therefore, communication with superiors must master the communication principles and communication skills.
According to Johari's communication window theory, communication is divided into open area, blind area, hidden area (also known as hidden area) and unknown area (also known as the closed area), open area refers to I know that other people know, blind area refers to I don't know but other people know, hidden area refers to I know but other people don't know, unknown area refers to I don't know that other people also don't know. Effective communication is the organic integration of these four zones. But to achieve organic integration, first of all, the middle leadership should try to communicate and exchange with superiors, more communication to establish understanding and trust, in order to get more accurate information. Real, accurate and sufficient information is the basis and prerequisite for decision-making by the superior leaders. In today's ever-changing market environment, senior leaders need to grasp a large amount of information in a timely manner, especially those who are concerned about their own decision-making issues are closely related to the information, the information is often related to the success or failure of the decision-making, and sometimes even the success or failure of the cause.
Superior leaders interested in the issue is obvious, that is, the supervisor of this issue clearly put forward, handed over to the subordinates to deal with. If at this point you are still not clear about the intentions of the leadership, it shows that you have been late than the boss in thinking a step in the action will be more passive. Therefore, the middle leadership should always pay attention to the various problems faced by the senior leadership, and to provide more useful information to the senior leadership. For example, the supervisor has done in the document review what abridgement, changes and instructions; the supervisor recently like to read what aspects of the books and newspapers, the activities of which departments are more attentive and so on. All of this information can help you understand the superior interest in the issue and focus.
Therefore, in order to achieve effective communication with superiors, it is necessary to do to think differently, think of the superior thought, urgent superior urgency, to achieve the frequency of the same, in order to be able to effectively understand the intentions of the superior, to achieve the ultimate goal.
Two, how to communicate with peers
In the management of the enterprise, there is a strong competition between peers, but the specific work and the need to collaborate with each other, although the department has its own responsibilities, but the major decision-making inevitably exists at the crossroads of how to communicate with the cooperation, has become a test of the qualification of the leadership of the middle litmus test.
Between the same level of struggle towards a unified goal, therefore, as long as the sincerity, will realize the effective communication. Of course, this also requires some strategies and skills.
1, reduce arguments, convince people with reason
Many arguments will inevitably arise in the communication process between peers, in the face of communication in the argument, some people like to argue, there is no reason to fight for three points; some see each other have a crack, on the dead grasp not let go; some people on the problem of the original on the fight is not clear, but also want to fight for a water fall out of the water. These are unreasonable, unreasonable practice. The famous American psychologist, human relations, success master Dale? Carnegie believes that: the argument between colleagues, the result will only make themselves believe that they are more correct than before, no one can win. If you lose, you lose; if you win, in fact, you still lose. Because of your victory, so that your colleague's point of view is attacked as nothing, you are smug, you make him ashamed of himself. But you hurt his self-esteem, he will resent your victory. If the heart is not convinced, then in the future communication exchange will bring a very big ` obstacle, and then will affect the work.
Therefore, between the same level, try to minimize the argument, to be able to put your heart in the other side of the standpoint of the other party to consider, as the saying goes: look across the ridge side into the peak. Change of perspective, speak with the facts, convince people with reason, convince people with virtue, in order to make each other convinced, impressed by you.
2, modest and cautious, cooperation **** win
French philosopher Rossi Fagu said: ? If you want to get the enemy, you have to show more superior than your enemy; if you want to get friends, you have to show your friends more superior than you? If you want to get friends, you have to show that your friends are more superior than you? Because, when our friends show more superiority, they can feel affirmed, and then will produce trust to you, and trust is the premise and foundation of communication. Therefore, when communicating with your peers, you should be able to overcome the problem of sharpness. To themselves to be light, learn to be modest and cautious, in order to be welcomed by others. The purpose of being welcomed is to gain the trust of the other party, so as to be able to communicate better.
The ultimate goal of communication is to cooperate **** win. Only communication in place to achieve mutual understanding, mutual trust, in order to lay the foundation for cooperation, to achieve *** win.
Third, how to communicate with subordinates
In the process of communicating with subordinates, but also to speak of communication skills. Can follow the following steps: first, listening is the foundation. Communication should start from the heart, to be able to listen carefully, listen to each other's views and ideas, the exchange of their own views, eliminate barriers, seek common ground. Second, understanding is the key. After listening and communication to be able to understand, to put yourself in the other person's shoes, stand in the other person's point of view to consider the problem, the other side is right or wrong, appropriate or not, why he would think so, to understand. Again, recognition is the core. After understanding, to be able to agree, to achieve unity of thought. Finally, implementation is the purpose. After reaching agreement, we have to act, to implement, to promote.
At the same time, in the process of communication with subordinates should also pay attention to the following points:
1, do think differently
As a middle-level leadership, we should be good at thinking differently, put yourself in the heart of the matter, point out that the other side of the idea in the reasonable side and expressed understanding, so that reflects the respect for other people's point of view, to bring the distance between the two sides, but also to avoid the two points of view of the front! Conflict. For example, subordinates make mistakes because of personal or small collective interests too much to consider, and the interests of others and the overall interests of the lack of thoughtful consideration, then encounter this situation can be said:? Appropriate consideration of personal interests, small collective interests is normal and reasonable. But we can not only consider personal interests, small collective interests, not to mention personal interests, small collective interests to the detriment of the interests of others and the overall interests. Such communication, not only objective and fair, well-considered, and sensible, flesh and blood, can make the subordinates produce *** Ming and *** knowledge, so that both sides in the mind to achieve consistency, then you can successfully convey their own ideas and views to the other side, to achieve the purpose of communication.
2, to do different for different people The main body of communication has differences, but the communication object is also very different. In the communication, according to the communication object of different cultural qualities, personality traits, habits and hobbies using different communication methods. To the introverted object, the use of language to soften some, so that the reason like the spring breeze into the earth as a drop of rain; on the straightforward and cheerful, to be good at pinpointing the problem; on the cultural level of a little higher, the language can be elegant; on the cultural level of low, the language can be plain some; on the long working age, seniority of deep employees, philosophical can be a little deeper when talking about the citation of examples can be broader, to reasoning; to the Young knowledge of shallow, simple-minded employees can be more simple, common language, in-depth, you can tell some of the shallow reasoning, more examples of direct experience, in order to understand the reasoning.
Everyone has their own personality, values and mentality, to achieve effective communication, we must find these character traits of the communication object, according to the character traits of the local conditions, according to the material, in order to effectively cut into the communication.
3, do positive expectations
According to the leather Marion effect we know that if you expect what, then you will get what you get, you get not what you want, but what you expect.
In the process of communication with subordinates, to be able to use the leather Marion effect, the subordinates put feelings, hope and special induction, so that subordinates can play their own initiative, enthusiasm and creativity. Such as in the handover of a task, may wish to say to the subordinate: ? I believe you will be able to do? I believe you will be able to do a good job. You will have a way? And so on such words of encouragement, so that subordinates will be in the direction of your expectations. If a person's own ability is not very good, but after the incentive to maximize the talent to play, also became a line.
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