After a year's work, I have gained a lot of new insights and understandings about my work. Although you may encounter setbacks and failures in the past year, there are still some gains in hotel waiters. It is necessary to make a careful analysis of the last year if people want to get real growth. How to write annual work summary, a hotel waiter? What are the key points? The following is how to write the hotel waiter annual work summary's report, which I collected, for reference only. Let's have a look. Annual work summary, a hotel waiter, reports how to write 1

As a hotel restaurant waiter, he also has new plans and plans for the new year, and at the same time, he needs to make an overall summary and analysis of the coming year. 21xx years have passed so quickly, and the new 21xx year is approaching us. I hope that the waiters in our hotel restaurant will take off their old makeup and put on new makeup in this new year, and there will be a newer and better change. As the saying goes, I believe I will be able to do better! I also hope that I can bring my happiness to customers and infect colleagues here.

I would also like to thank all of you for your support and help during the period since we worked together. Looking back, I have stumbled all the way, but it was very fulfilling, and I feel a sense of accomplishment. I remember that on the first day when I first entered Shengfeng, I knew nothing, but I couldn't even say the most basic words of welcome to customers. After I went to the workstation alone, I made many mistakes. At that time, I really wanted to back down and walk away, but every time I made a mistake, everyone patiently pointed it out to me and taught me the correct operation method in person. I remember a year ago when I was about to enter the society from school, someone once said to me, "You are a boy, and I believe you can face up to any difficulties bravely." I will never forget her words, because it was her words that made me regain my confidence, and I will never forget everyone's support and help, because everyone's support and help made me feel the warmth and warmth of my big family again. I would like to say thank you here, and I have had some friction with you at work. I would like to say sorry to you, please forgive me.

Thirdly, I hope that in my future life and work, you can give me more suggestions, and I will listen to them with an open mind. I will improve my life and my work. Through the time I spent with you, I found that I have made better changes both in my life and in my work. I am easy-going to get along with everyone, and I don't feel as tired at work as I did at the beginning. In order to create a warm working environment, for you, my face is full of happy smiles, and for you, I have a warm home in my heart. Let us understand more, complain less, tolerate more and blame less. Finally, remember that we are cheering for a more brilliant tomorrow! Annual work summary, a hotel waiter, reported how to write an article 2

One year has passed gradually, and I have been working as a room attendant in xxx Hotel for x months. Since I entered the hotel in last October, I have been taken care of by everyone at work. I really appreciate your help. It is your enthusiasm and encouragement that let me learn how to do my duty well in my work and how to better integrate into the xxx hotel!

Looking back on my work in the past year, although it is still unsatisfactory in many aspects, by contrast, I have been growing and improving step by step. Now that one year has passed, I am here to sum up my work in the past year, hoping that I can learn from it and continue to work hard in the next year! My work is summarized as follows:

1. Pre-work instruction

As a newcomer, during the early period of this work, I was taken care of by my colleagues and trained and exercised by my leaders at work.

In my study and training, I worked with my predecessors and learned how to complete my work and do my job well. In just X weeks, I tried to follow in the footsteps of my predecessors, asking questions if I don't understand, demanding my work strictly, not being lazy and sloppy at work, and finishing my room arrangement strictly according to the hotel regulations.

after hard work, I finally got the approval of the leader and got my own guest room area. However, I didn't relax at work, but because I was responsible for it alone, I was more strict with myself and tried to finish the work best in the shortest time.

Second, improve myself ideologically

In my past work, I have been working hard to learn the core service concept of my work, taking this as the center and constantly improving my service idea. At work, think for customers, look at your work with customers' mentality, and constantly improve your self-requirements.

In the study of ideas, I improved my service consciousness and attitude, and was encouraged by leaders and customers. In my future work, I will keep up with the development of the hotel and constantly update my thoughts.

Third, personal shortcomings

In this year, my own shortcomings are also very obvious. I'm not familiar with my work and I don't know enough about the hotel, so I often can't find a place or people at work. These have caused a lot of time delay in my work. In the next year's work, I will work harder to understand the hotel and will not make such mistakes again.

The past year's work will eventually become history, and there is an infinite road ahead for me in the future. I will study hard and improve myself to become an excellent room attendant. Annual work summary, a hotel waiter, reported how to write a 3

story about singing and laughing all the way. All the wind and rain have sent away XXXX years and ushered in XXXX years full of expectations. Looking back on the three months I came to the hotel, novelty and joy coexisted, and I was moved and grateful. Although the time was short, it was fruitful for me. Every day, every experience and everyone I met there, The gold content of this process is no less than the value of studying in the school for more than ten years, so I am grateful to Li for giving me this rare learning opportunity and meticulous guidance, to Manager Wang for his meticulous care, and to all members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:

1. Work

During this period, I learned about the hotel's guidelines, layout construction, department division, job assignment, personnel positioning and other natural scenes. The General Department is an office function, an important department that links leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the strictness and advancement of our hotel management. Quality inspection is necessary for any enterprise and an important security department. As a service industry, quality inspection is the most important thing. No matter the sanitary situation of the guest room or the appearance of the catering waiter, it affects the business development of our hotel. From the beginning, I only understood that I have a pair of insightful eyes at the moment, which is an improvement and a great gain for me. The blackboard newspaper is the window for our hotel to publicize internally. After publishing it, it not only improved my writing level but also enhanced my language expression ability.

During the evaluation, thanks to the trust of General Manager X, I sorted out two evaluation materials with the help of Manager X. I deeply felt the lack of my own language skills and logical thinking. The first-line service was the most rewarding place. Although I was hard and nervous, I learned the knowledge of tidying up the room and how to put it in order to be beautiful. I learned the experts' preferences during the welcoming and sending, and gave the information back in time for better service. At the end of the evaluation work, it happened that the meeting between supply and demand of xx college students was held in xx, which is the most important thing for our graduates. I made preparations a long time ago, but the floor attendant was really busy, and I was moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I don't mean how great I am when I say this. But I was moved by such a United, dedicated and pragmatic group. The dedication is selfless, so the warmth and vitality are fiery, so it shines. This is the wealth and growing capital of the enterprise!

Second, learning experience

As a business place under a public institution, the international hotel has its unique advantages. From the management system to the scale of development, it has become a leader in the same industry, and the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, explore the external market and study the interests of employees at the same time, and have the concept of knowing the big picture and taking care of the overall situation. Although this is a new enterprise, it is even more

However, the development of things has two sides. As a new enterprise, it must show its weakness under the impact of the wave of market competition, and there must also be contradictions. As long as we find ways to solve the problems, we will be in by going up one flight of stairs. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism, so as to shape a good one.

How much enthusiasm, how much complacency, how much youth and frivolity, and how much laughter have all ended in yesterday's diary. However, today is the starting point for the coming year, and new goals and challenges should be improved. In the new year, we should continue to work hard, report diligently, study diligently and sum up diligently, and finally wish our hotel a gallop in the clear sky. Annual work summary, a hotel waiter, reported how to write an article 4

Laughter and laughter along the way. All the rain along the way sent away 21xx years and ushered in a hopeful 21xx year. Looking back on these three months, I came to the hotel, novelty and happiness were together, and I was moved and grateful for three months in a row. Although the time was short, it was rich for me. Every day, everything and everyone I come into contact with here is not more valuable than the ten years I spent at school. The value of learning, thanks to President Li for giving me this rare learning opportunity and meticulous guidance, thanks to Manager Wang for his meticulous care, and thanks to all the colleagues in the General Department for their cooperation and care in life. The specific work is as follows:

1. Work

During this period, I learned about the hotel's policy, layout and construction, division of departments, work distribution and personnel positioning. The General Department, as an office function, is an important department to contact leaders and employees. I am honored to be a member of a small team, responsible for collecting meal coupons every day. Although it is insignificant, it can reflect the rigor and advancement of our hotel management. Quality inspection is a necessity for any enterprise and an important safety department. Quality inspection in service industry is more important. Whether it is room hygiene or gfd of catering staff, it will affect the operation and development of the hotel. One of my progress, a great harvest, posters are the window for internal promotion of our hotel. By publishing newspapers, I not only improved my writing level, but also improved my language expression ability. During the evaluation, Mr. Li gained the trust of Mr. Wang. With my help, I compiled two evaluation materials, and I deeply felt that my language and skills were listed. Lack of thinking. Serving at the front line is the most worthwhile place. Although I was very hard and nervous, I learned how to tidy the room, how to open the bed and how to put it. I was welcomed by experts. Experts like to give feedback in time so as to provide better service. On October, X, at the end of the evaluation work, the meeting of supply and demand of xx college students was held in xx. This is the most important thing for our graduates. I prepared it a long time ago, but the floor attendant was too busy. I was moved to see them abandon their beds and eat overtime. Although I am a student, I am also an employee of the hotel. That's why I didn't attend the job fair. Not that I am great, but that I am moved by such a united, dedicated and pragmatic group. Dedication is selfless, so enthusiastic, so brilliant. This is the wealth and capital of the enterprise!

II. Learning experience

As the business place of public institutions, XX Hotel has its unique advantages. From management system to development scale, it has become a leader in the industry. The overall quality of employees is also influenced by the specific atmosphere of the university. Leaders can have a long-term vision, develop external markets while considering the interests of employees, and be able to understand the overall situation and the overall situation. Although this is a new company, it is also a dynamic and creative company. One day, I will see hope.

However, the development of things has two sides. As a new enterprise, it will show its weakness under the impact of the wave of market competition, and there will also be contradictions. As long as we find a way to solve the problem, we will go to by going up one flight of stairs. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the sense of innovation, dare to break the traditional concept, business concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism.

How much spirit, how much arrogance, how much youth and frivolity, and how much laughter ended in yesterday's diary, but next year will start from today. New goals and new challenges should have a new beginning. In the new year, continue to work hard, report, study and summarize. Finally, I wish our hotel galloping in the clear sky, I wish all the managers good luck on the journey of work and the runway of life, and I wish all my colleagues to continue to write new glories in life in the new year! Annual work summary, a hotel waiter, reported how to write an article at the end of 5

. All walks of life are making a year-end summary, and the hotel service industry is no exception. Now I will summarize my work as follows:

Here I have learned and advocated how to do a good job in quality service and master seven elements:

1. Smile

In the daily operation of the hotel, every employee is required to treat guests with a sincere smile. Smile is the most vivid, concise and direct welcome word.

2. Proficiency

Employees are required to be proficient in every aspect of their work and try their best to be perfect. Employees should be familiar with their own business work and various systems, and improve their service skills and skills. "A journey of a thousand miles begins with a single step". If you want to master your business, have a good training class, and