northeast of the waiting hall (1 north of 2F railway ticket office): * * * There are 4 manual ticket sales windows (24-hour ticket sales) and 21 self-service ticket vending machines (24-hour ticket sales).

northwest of the waiting hall (north of 2F railway ticket office): * * There are 7 manual ticket sales windows (opening hours: 8: 11-19: 11) and 11 self-service ticket vending machines (opening hours: 5: 31-22: 11).

southwest of the waiting hall (south of 2F railway ticket office): * * * There are 4 manual ticket sales windows (opening hours: 8: 11-19: 11) and 22 self-service ticket vending machines (24-hour ticket sales). ?

1F ticket office (platform floor) of West Plaza: * * * There are 4 manual windows (opening hours are 8:11-19:11) and 8 self-service ticket vending machines (opening hours are 5:31-22:11). There are ***28 ticket gates on the departure floor, with No.1 and No.2 near the west and No.28 near the east.

the basement is the arrival/transfer floor, and there are two ticket outlets in the exit hall, which are located in the southwest and northeast respectively. Southwest of the exit hall: * * * There are 4 manual ticket sales windows (opening hours: 8: 11-19: 11) and 8 self-service ticket vending machines (opening hours: 5: 31-22: 11).

northeast of the exit hall: * * * There are 5 manual ticket sales windows (opening hours: 8: 11-19: 11) and 9 self-service ticket vending machines (opening hours: 5: 31-22: 11).

related facilities

a passenger service center is set up in the waiting hall, which provides services such as guiding and consulting, key passengers, public security certificate making, lost and found, and red hat paid luggage handling service. The information desk in the transfer hall provides consulting and guiding services, and provides passengers with sewing kits, nail clippers, women's products, first-aid medicines, hand-painted maps of Hangzhou, postcards of East Station hub, services of borrowing wheelchairs and strollers, and paid shuttle bus services.

The automatic ticket vending machines in hangzhou east railway station are distributed on the waiting floor, the exit floor and the platform floor. Among them, there are 51 automatic ticket vending machines on the north and south sides of the waiting floor, which can take care of passengers from all directions. There are 37 automatic ticket collection machines in two self-service ticket collection places on the outbound floor, which are located on the east and west sides of the outbound floor respectively. There are 28 self-service ticket vending machines at the "1F Railway Ticket Office (East)" ticket office in the east transfer hall on the platform floor (ground floor 1).

At the East Railway Station, you can go to "Window 7 of North 2 Ticket Office" on the second floor to handle temporary id card. You need to provide a one-inch photo and ID number. If you don't have an inch photo with you, you can take photos at the "North 2 Entrance" on the second floor.

At the East Railway Station, passengers can get off the high-speed train and enter the subway station without security check, thus realizing "seamless transfer". If passengers enter the East Railway Station hub from the outside, they need to take the subway at the East Railway Station, and they still need to go through the security checkpoint before they can enter the station.

above content reference: Baidu Encyclopedia-hangzhou east railway station (domestic railway station in Hangzhou, Zhejiang Province, China)