1: You need to be optimistic, take the initiative to communicate with employees and understand their feelings. On the other hand, your leadership charm is not enough, which leads to employees not appreciating you. To be a leader and understand employees is not to use power but to use heart.

2. The customer is angry for his reasons. Be honest with his handling and attitude, compensate the customer, and don't believe the customer's swearing, because he is venting. Let customers feel that we really think of him, have a kind heart and a frank attitude.

3. For what problems, we will improve the service in a targeted manner. Old customers will report that the service is good and the products are not good. New customers may complain that the service is not good, but the products are good, which has certain influencing factors with new and old customers. The most important thing is that this kind of problem may really exist. If customers make suggestions, we will have the direction to do it.

There are many skills in communicating with customers. Don't ask personal affairs, home address, whether you are married or not, and which religion you believe in. In a word, it's good for you to change your way of speaking and communication according to the customer's personality and read more books by yourself.

The leader will always use his own handy, don't complain about him, just do his existing job well. It's not his fault that others don't appreciate you, but because you don't play enough and don't let others value you, because this affects your work state, and in essence you are murdering your own development process and your own mentality. Maybe he's testing you. Good luck. Goodbye. I'm the catering manager.