Light a cigarette: several people light a cigarette at the same time, the young one should give it to the old one, the man should give it to the woman, and the host should give it to the guest. When a match lights two cigarettes, it must be put out. Use a lighter, click two and it will go out. Never click three in a row.

Borrow fire: Old people can borrow fire from young people. Old people can light a cigarette with a match first, and then young people can light their own cigarettes with a burning match. If it is a lighter, the old man can light the cigarette first and then hand it to the young man, but the young man can't. When a man borrows a light from a woman, she doesn't have to light it for him, just hand him a match or lighter. When a woman borrows a lamp from a man, no matter whether the man is older than herself, she can't take the burning match from him. The man wants to strike a match or light a lighter, and the woman bends down to make a fire. Take the cigarette off your mouth when you borrow the lighter, and put it in your mouth when you take the lighter from the other side. When someone lights a cigarette for himself, he should generally express his gratitude in a low voice.

Non-smoking occasions: churches, wedding ceremonies or baptisms, religious and ceremonial activities, consulting rooms or rooms for non-smoking rehabilitation patients, dancing, crowded elevators, rooms for newborns, courts, theaters, concert venues, conference halls, museums, libraries, most city buses, trams, all subway sections and carriages, ordinary buses for ordinary trains, airports and subways.

A complete and polite smoking method:

A, at home, pay attention to put cigarette butts in the ashtray, and put lit cigarettes on the table or mantelpiece for no more than one minute. In other people's homes, when you want to smoke, you must ask someone for an ashtray first. As for the public corridor, although some people throw cigarette butts on the ground and trample them out with shoes, there is nothing they can do if they are afraid of boxes.

B, smokers can't throw cigarette butts in many and dense places. They should throw them in the dustbin.

C, can't throw burning cigarette butts out of the car, which is likely to cause forest fires.

D, you can't smoke lying down.

Caring about other people's smoking style:

A. People who care about others should not talk with a cigarette in their mouth.

B, people who care about others, regardless of whether the other person smokes or not, whether intentionally or unintentionally, can't spray smoke on other people's faces.

C. If you care about others in a taxi or in a small place where there are non-smokers, you should first ask others for advice when you want to smoke and ask, "May I smoke?" It is polite to ask before smoking.

D, people who care about others, throw ash and cigarette butts into the ashtray anytime and anywhere.

E. People who care about others should not let matches damage the mantelpiece or heater or furniture, but can put them out with their own soles.

F, if there is no ashtray on the dining table, smoking may get the ashtray on the dining table, which is impolite. If you don't have an ashtray, it's polite to take it out after the meal (of course, ask the hostess if she can smoke first? )。 If it is in a restaurant and the ashtray is not on the table, ask the waiter to bring it.

G. Never smoke at the table before the meal is really over.

H, can't use food instead of ashtray.

Ride etiquette

Cars:

1, car seat, if there is a driver driving, the right side of the back row comes first, followed by the left side, the middle seat again, the front seat is on the right side, and the middle of the front row is the last seat.

2. If the owner drives himself, the right side of the driver's seat should be the first, followed by the right side of the back row, and then the left side, and the middle seat in the back row is the last seat, so it is not appropriate to arrange the guests in the middle seat in the front row.

When the host and his wife are driving, the host and his wife are sitting in the front seat, and the guest and his wife are sitting in the back seat. A man should serve his wife. It is advisable to open the car door first and let her get on the bus, and then get on the bus by herself.

4. If the host and wife are in the car of friends and wives, invite friends to sit in the front seat and friends' wives to sit in the back seat, or let friends and wives sit in the front seat.

The host drives his own car, and there is only one passenger, so he should sit next to the host. If there are many people sitting together, after the guests sitting in the front seat get off, the guests sitting in the back should sit in the front seat instead, which is the most negligent etiquette.

6. When a lady gets on the bus, don't step into the car or climb into it. You need to stand on the edge of the seat, lower your body and let your hips sit on the seat, then put your legs together and your knees together in the car.

Jeep:

Whether the owner or the driver drives a jeep, they should respect the right seat in the front row, followed by the right seat in the back row, and the left seat in the back row is the last seat. When getting on the bus, the one with the lowest ranking in the back gets on the bus first, and the one in the front row gets on the bus later. When getting off the bus, the guests in the front row get off first, and then the guests in the back row get off.

Station wagon:

When we receive group guests, we often use a station wagon to pick them up. The station wagon is the first row behind the driver's seat, that is, the front row, and the back row becomes smaller in turn. The rank of each row of seats decreases from right to left.

Table manners

The meaning of table seating time:

Sitting there is very important in China's food etiquette. The main seat must be the person who pays the bill. The main seat refers to the right central position farthest from the door. Sitting opposite the main seat is the inviter's assistant, the guest of honor and the deputy guest of honor sit around the inviter respectively, ranking third, and the fourth guest sits around the assistant respectively. It is impolite to let the inviter sit face to face with the guest, or let the guest sit at the main table. It is China's culture not to make guests nervous. The inviter can designate the guest's seat, and his subordinates or juniors can also rank in a more important position than himself. By allocating seats, China people hint at who is most important to them.

Table manners:

1. Seating etiquette. Please sit down first. Please sit down next to the older guests in turn. After taking a seat, enter from the left side of the chair. Don't move chopsticks after you sit down. Don't make any noise. Don't get up and walk around. If you have anything to say hello to your host.

2. When eating, invite guests first. Keep moving chopsticks. Eat less food every time. Eat less food far away from you. Don't make any noise while eating. Don't make any noise when you drink soup. Take a sip with a spoon. It is not advisable to drink a bowl to your mouth. Don't drink it when it is too hot. Some people like to chew food while eating, especially the crunchy food.

3. Don't burp and make other noises when eating. If there are involuntary noises such as sneezing and bowel sounds, you should say "I'm sorry". Sorry; . Please let the original cool. To apologize.

4. If you want to help guests or elders, you'd better use chopsticks. You can also give them dishes that are far away from your guests or elders. According to our Chinese custom, dishes are served one by one. If there are leaders, old people and guests at the same table, whenever a new dish is served, please ask them to move chopsticks first, or try to ask them to move chopsticks first in turn to show their attention.

5. When eating fish heads, fishbones, bones, etc. Don't spit it out or throw it on the ground. Slowly take it to your plate by hand, or put it next to your dining table, or put it on the paper prepared in advance.

6. Take time to chat with people around you in time to reconcile the atmosphere. Don't eat naked, ignore others, don't wolf down a big meal, and don't drink too much.

7. You'd better not pick your teeth at the dining table. If you want to pick your teeth, cover your mouth with a napkin or hand.

8. Make it clear that the main task of this meal is to talk about business, contact feelings or eat. If you are in the front, pay attention when arranging seats. Put the main negotiators' seats close to each other to facilitate conversation or ease emotions. If you lag behind, you just need to pay attention to common sense etiquette and focus on appreciating dishes.

When you finally leave, you must express your gratitude to the host, or invite the host to your home later to show your gratitude.

Handshake etiquette

Where you should shake hands:

Meet an acquaintance I haven't seen for a long time;

Say goodbye to people you know on more formal occasions;

When welcoming or sending away guests in social occasions where I am the host;

When you visit others and say goodbye;

When introduced to people you don't know;

In social occasions, when I accidentally meet my relatives, friends or boss;

When others give you some support, encouragement or help;

When expressing gratitude, congratulations and congratulations;

When expressing understanding, support and affirmation to others;

When learning that others are sick, lovelorn, unemployed, demoted or suffer other setbacks;

When giving gifts or prizes to others.

Usually, all the situations listed above are suitable for shaking hands.

Handshake request

Usually, shaking hands when meeting for the first time, meeting after a long separation, leaving or seeing off is also the most common. Some special occasions, such as congratulations, thanks or condolences; When the dialogue between the two sides has satisfactory similarity; Or when the original contradiction between the two sides has turned around or been completely reconciled, it is customary to shake hands as a gift. When shaking hands, take a step away from each other, lean forward slightly, stand at attention with your feet, extend your right hand, put your four fingers together, cross the tiger's mouth, open your thumb and slide down, and shake hands with the recipient.

Holding the other person's hand with the palm down shows a strong desire for dominance and tells others silently that he is in an advantageous position at this time. Try to avoid this rude handshake. On the contrary, shaking hands with palms inward shows a person's humility and respect. The equal and natural handshake gesture is that the palms of both hands are vertical. This is the most common and safest way to shake hands.

It is impolite to shake hands with gloves on. People take off their gloves and hats before shaking hands. Ladies can make exceptions. Of course, you can take it off in the cold outdoors. For example, when both parties wear gloves and hats, they should generally say "I'm sorry" first. When shaking hands, the two sides look at each other, smile, greet and exchange greetings. Don't look at the third person or appear absent-minded. Except that people who are very close can hold hands together for a long time, it is usually enough to hold hands two or three times. Don't push too hard, but it's impolite to use your fingertips casually. Generally, the time should be controlled within three to five seconds. If you want to show your sincerity and enthusiasm, you can also shake hands for a long time and shake them up and down a few times. When shaking hands, the hands are separated as soon as they touch, and the time is too short. It seems to be going through the motions, and it seems to be watching out for each other. And the time is too long, especially holding the hand of the opposite sex for a long time or meeting for the first time, which seems a bit hypocritical and even suspected of "trying to take advantage".

Between the elders and the younger generation, after the elders reach out, the younger generation can reach out and shake hands, and between the superiors and the subordinates, after the superiors reach out, the subordinates can hold hands; Between men and women, after the woman reaches out, the man can reach out and shake hands; Of course, if the man is an elder, follow the above method. If you need to shake hands with many people, you should pay attention to the order of shaking hands, from pecking to pecking, that is, elders first, junior first, teachers first, students first, ladies first, unmarried first and superiors first. If there are many people communicating, you can just shake hands with a few close people, nod to others, or bow slightly. In order to avoid embarrassing scenes, you should think about whether you are welcomed by someone before taking the initiative to shake hands with them. If you have noticed that the other person has no intention of shaking hands, just nod or bow slightly.

On formal occasions, the order of reaching out when shaking hands mainly depends on position and identity. In social and leisure occasions, it mainly depends on age, gender and marriage. When receiving guests, this problem becomes special: when the guests arrive, the host should first reach out and shake hands with them. When guests leave, they should first reach out and shake hands with their hosts. The former means "welcome" and the latter means "goodbye". This order is reversed and easily misunderstood. It should be emphasized that the order of the above handshakes need not be demanding everywhere. If you are a respected person or an elder or a superior. When people with low status, young people or subordinates reach out first, the most appropriate way is to reach out and cooperate immediately. And don't ignore it and let the other party make a fool of themselves on the spot. When shaking hands, you might as well say some greetings. You can hold the other person's hand in a direct and positive tone, and hold the other person's hand when strengthening important words to enhance the other person's impression of you.

Eight taboos of shaking hands

When shaking hands, try to conform to the norms and avoid violating the following rude taboos.

1) Don't shake hands with your left hand, especially when dealing with Arabs and Indians, because in their eyes, your left hand is unclean.

2) When communicating with Christians, it is very unlucky to avoid the cross between their hands when shaking hands, which is similar to the cross.

3) Don't wear gloves or sunglasses when shaking hands. In social situations, only women can shake hands with gauze gloves.

4) Don't put your other hand in your pocket or hold anything when shaking hands.

5) Don't shake hands with a straight face, say nothing or make a long speech, bow and scrape, and be too polite.

6) When shaking hands, don't just hold each other's fingertips, as if to keep a distance from each other. The correct way is to hold it in the palm of your hand. Even for the opposite sex.

7) Don't pull the other person's hand, push it, or shake it up and down.

8) Don't refuse to shake hands with others. Even if you have hand disease or sweaty and dirty, say "I'm sorry, my hands are inconvenient now". So as not to cause unnecessary misunderstanding.

Introduce etiquette

In social etiquette, introduction is a very important issue. We can say that interpersonal communication begins with introduction. In other words, if you deal with any outsiders, it will be very troublesome to remove the introduction procedure. Communication is to explain the situation. Since it is to explain the situation, introduce yourself, introduce others or introduce business, introduction is essential. From the point of etiquette, introductions can be divided into four categories. The first category is self-introduction, that is to say, explaining your personal situation and your own situation. The second kind is to introduce others, that is, to meet other guests in your home, you don't know, you know, you are a third party, and the third party comes forward to introduce strangers and explain the situation. It's called introducing others. In the third case, in large-scale activities and social occasions, it is necessary to explain the situation of a certain unit and a certain group to others, so this is called group introduction, and the third introduction. In addition, we sometimes encounter the fourth kind of introduction, business introduction,

From the point of etiquette: the first point is the timing of introduction. Second, introduce the protagonist. Third, the expression of introduction. So these three points, the opportunity of introduction, the protagonist of introduction and the expression of introduction, are the basic points emphasized by social etiquette. You should control the length of your self-introduction. Generally speaking, self-introduction is more successful in the following four situations. In other words, people will remember you easily. Generally speaking, the time for self-introduction should be limited to about one minute or half a minute. There is no time for you. Don't say anything long. This is a question about time and opportunity that I want to talk about. The organization of self-introduction content is exquisite. Generally speaking, self-introduction can be divided into three modes.

1, say hello, this greeting is also called entertainment.

2. The second content is what we often introduce in our daily communication and work. We call it a formal introduction, which is an introduction made on a formal occasion at work. Generally speaking, a formal self-introduction needs to include the following four basic elements. We call it the four elements of official introduction, which are indispensable. What are the four elements? First, unit, second, department, third, position, fourth, name.

We call it social self-introduction. It is in personal communication that you want to make friends with others and understand each other's situation, but sometimes you have to be modest. So what is the general content of this social self-introduction? Generally speaking, we say there are several contents. First of all, our names. Second, your career. Third, a person's birthplace, hometown. Fourth, your own preferences, hobbies. Fifth, people you know with your partner.

Leadership etiquette

1. Guide gesture: move closer to the bottom of the index finger, and bend your thumb slightly inward to indicate the direction.

2. When leading the way in the corridor

A, should walk in front of the guests left 2, 3 steps.

B. The guide walks on the left side of the corridor and lets the guests walk in the middle of the road.

Keep pace with the guests.

D, pay attention to the guests when leading the way, and make some introductions appropriately.

3. When leading the way in the stairwell

Let the guests go straight (right) and the tour guide go left.

4. Pay attention to guide and remind guests on the way.

Use gestures when turning or where there are stairs to remind guests "This way, please" or "Watch the stairs".

Ordering etiquette

Basic principles of ordering food

When ordering food, you should not only eat well, but also do what you can. If you order something bigger, more distinctive or even casual for the sake of ostentation and extravagance, it will not only do you no good, but also make people laugh. At this time, we must know fairly well and try our best not to overspend, squander or waste. You can order a set meal or reserve a table. In this way, the cost is fixed, and the grade and quantity of dishes are relatively fixed, which saves trouble. You can also order food temporarily on site according to your "personal budget". This can not only give greater freedom, but also give consideration to personal financial resources and taste.

If you are an invited guest, you can tell the other party that you have no special requirements when ordering, and ask them to make themselves at home. You can't report the mentality of "don't eat for nothing, whoever eats for nothing". In fact, this kind of "request" is not only considerate to the host, but also very popular. Don't criticize other people's food, such as "I'm not used to it" and "it's a little sweet". Even if it is unintentional, such comments are enough to make the host feel unhappy.

China cooking style

A standard Chinese food, no matter what taste, is served in the same order. Usually cold dishes are served first, then stir-fry, then main course, then dim sum and soup, and finally fruit plate. If you serve salty snacks, pay attention to the salty soup; If there is dessert, there will be sweet soup. Whether you eat big dishes or not, knowing the standard serving order of Chinese food will not only help you to match skillfully when ordering, but also avoid making a fool of yourself and making jokes because you don't understand. Dishes pay attention to a certain style and positioning. The collocation of dishes, like the compatibility of traditional Chinese medicine, also pays attention to monarch, minister, assistant and envoy. The most upscale dish is called "the first course". Bird's nest and shark's fin are called "swallow's wing seats". There are "Yan Bao Xi", "Chae Yeon Xi", "Bao Chi Xi", "Shen Chi Xi" and "Duck Chi Xi" in turn, collectively called "Xi", and the lowest one should be headed by sea cucumber. Swallows, wings, abalone, ginseng, lobster, etc. Also known as "big pieces".

Jun: It's the main course, the most expensive dish in a seat, usually one or two large pieces.

Minister: It's a side dish. Generally, it consists of whole chicken, duck, fish and shrimp. When there is no such big dish, this dish is also called big dish.

Left: Just drinking and eating. Such as chicken, duck, fish and so on, the taste is mainly salty and fresh, with three flavors: sour, spicy and sweet.

Production: Clear-mouthed dishes are vegetables and light dishes, followed by "big" or strong-flavored dishes.

How to choose dishes

A good table should start with ordering. The so-called good dishes are not necessarily delicacies, but the key is two points: one is to be palatable, and the other is to match them properly. As the saying goes, "food has no definite taste, but it is delicious." Before the banquet, the host needs to think twice about the menu in advance.

There are five priority dishes:

The first category, China specialties. Pay more attention to this rule when entertaining foreign guests. Such as fried spring rolls, dumplings, steamed dumplings, lion's head, kung pao chicken and so on. It is not delicious, but it is highly praised by many foreigners because of its distinctive China characteristics.

The second category, dishes with local characteristics. For example, Wuchang fish in Wuhan, mutton bread in soup in Xi, braised pork in Maojia, Hunan, stewed lion's head in Shanghai, and instant-boiled mutton in Beijing. When entertaining foreign guests there, these specialties may be more praised than the same raw seafood.

The third category is the specialty of this restaurant. Many restaurants have their own specialties. The last special dish of this restaurant can best reflect the host's care and respect for the invited guests.

The fourth category, master's major. When holding a family dinner, the host must shine in public and cook more special dishes. In fact, the so-called major is not necessarily perfect. As long as the host does it himself, this alone is enough to make the other party feel your respect and friendliness.

The fifth category, dishes with China cultural characteristics. I used to only pay attention to eating well and eating well; Later, I paid attention to diet nutrition and diet science; Now I propose to eat with culture and make a name for myself. China cuisine has a long history, and there are many anecdotes and legends, such as Dongpo pork, beggar chicken, Buddha jumping over the wall, crossing the bridge rice noodles, kung pao chicken, Song Sao fish soup, Si Wen tofu, etc., which usually increase the content of the conversation. This is only a shallow culture, and there is more to be explored.

Taboo of ordering food

When arranging the menu, we should also consider the dietary taboos of the guests, especially the dietary taboos of the guests. There are four main dietary taboos:

1, religious taboo. For religious dietary taboos, we must take them seriously and not neglect them at all. If you don't understand this, or break the ban rashly, it will bring great trouble.

2. Local taboos. People in different regions often have different dietary preferences. This should also be taken into account when arranging the menu. For example, British and American people usually don't eat pets, rare animals, animal viscera, animal heads and claws. Just provide it, it's beyond my power.

3. Occupational taboos. Some professions, for some reasons, often have different taboos in catering. For example, national civil servants are not allowed to eat or be invited when performing official duties; Eating and drinking are not allowed at formal banquets. Generally speaking, it is not allowed to eat more than the national standards and to drink alcoholic beverages. For another example, drivers are not allowed to drink alcohol during work. If you ignore this point, it is not only disrespectful to the other party, but also makes the other party make mistakes and get into trouble.

4. Personal taboos. Some people, due to various factors, often have some unique special requirements in diet. For example, some people don't eat meat, some people don't eat fish, some people don't eat eggs and so on. Some foods are also taboo for health reasons. For example, people with heart disease, cerebrovascular disease, arteriosclerosis, high blood pressure and sequelae of stroke are not suitable for eating dog meat. Patients with hepatitis should avoid eating mutton and soft-shelled turtle. People with digestive diseases such as gastroenteritis and gastric ulcer soup are also not suitable for eating soft-shelled turtle. Patients with hypertension and high cholesterol should drink less chicken soup. We should also pay full attention to these people's dietary taboos. Don't knowingly commit a crime, and don't make irresponsible remarks about it.

Small details of ordering food

In addition to the above problems, we should also pay attention to the collocation of nutrition, dishes and colors, and the collocation of different eating habits and tastes among guests, which are all necessary for a formal banquet. At a grand and formal banquet, the menu selected by the host can also be carefully written and distributed to everyone, so that diners can not only know it before the meal, but also keep it as a souvenir after the meal. Mastering the details of ordering etiquette can highlight the sincerity of mind, thus making the whole banquet more perfect from the details.

Toast etiquette

The etiquette of toasting is to address each other first and exchange toasts. If the distance exceeds the distance between two arms, you should stand up first. Raise your glasses with both hands to show respect. A toast revolves around the other party, which is generally the purpose of the banquet. There is also waiting for him to listen around his characteristics. If it doesn't work out, it's easy. Businessmen wish him prosperous business, old people wish him younger and younger, young people wish him a bright future, and girls wish her a longer and better life. It is very important for people to be smart and learn. If you can see, listen, watch what others say and learn.

Humorous toast will achieve unexpected results. When someone advises you to drink, you can say, "How can I get you to propose a toast to me? I should propose a toast to you. " Then stand up and raise a glass and say a toast to all of them, so that they will be embarrassed to persuade you one by one and drink a lot less. It is also very useful to answer the phone in the toilet. I was afraid of drinking too much before. Seeing that something was wrong, I secretly set an alarm clock on my mobile phone. A few minutes later, the alarm clock rang. I said I would answer the phone and go out for a long time. I apologized recently and made a casual remark. It's simple.

In fact, flexibility is the most important thing. Be flexible and skilled. Even if girls can drink, they should not drink too much. Half a catty should convince everyone that you can only drink more than three ounces. You can't drink, but under the persuasion of everyone, you sip your glass. This kind of girl is what everyone appreciates and likes. Protect yourself without losing your charm, take care of each other's face and let the boss appreciate it. This is what you should learn.

The banquet fully demonstrated the hospitality of the people of China. Emotional communication between people is often sublimated when toasting. When people in China propose a toast, they often hope that the other party will drink more wine to show their friendship with the host. The more guests drink, the happier the host will be, which shows that guests respect themselves. If the guests don't drink, the host will feel ashamed. Some people concluded that there are several ways to persuade wine: "Wen Jing", "Five Classics" and "Criminal Classics". These practices have their simple folk customs, but they also have some negative effects. "Wen Jing" is a reflection of the traditional way of drinking, that is, to persuade people to be polite and cautious. At the beginning of a banquet, the host often makes a toast first after saying a few words. At this time, both the host and the guest should stand up. The host should finish the wine in the cup first and put down the empty glass mouth to show that he has finished it, so as to show his respect for the guests. Guests usually drink it too. During the dinner, the host often goes to each table to propose a toast.

Telephone etiquette

Three elements of telephone image:

1, the choice of time and space (when and where to play)

2, call attitude (language, expression, action)

3. Call content (what to say)

Three words of telephone etiquette are indispensable: hello, sign up, goodbye.

Time selection:

1, don't call during the break (65438+ 00: 00 pm ~ 7: 00 am)

2. Don't call during meals (p.m. 12: 00- 13: 00)

Don't call on holidays (if the situation is urgent: "Sorry, it's urgent". )

4. You can use other methods instead, such as sending messages.

Choice of space

1, which does not occupy national and company resources.

It is impolite to call in public places (theaters, restaurants, shopping malls, conference centers, etc.). ).

Etiquette for calling:

Control the length of the call: how many things to talk about, from the perspective of mutual respect, the time should be short rather than long.

Principle: "Three-minute telephone principle"

Talk time should be effectively controlled within three minutes: make a long story short, no nonsense, don't say anything!

Who hangs up first when making a phone call?

Social etiquette standards:

1, people with high status hang up first.

2. The elder hangs up first

3, the same identity, people who are asked to hang up first.

Etiquette for answering the phone:

1, principle: "If the bell doesn't ring three times"

Answer the phone in time, especially in advance, to avoid two extremes: I would rather die than answer, and answer the phone as soon as it rings.

Standardized practice: the phone rings first, rings twice and then answers.

If the phone rings six times and then answers, "I'm sorry to have kept you waiting"

2. Self-introduction is essential

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