Summary of the cashier's work

The hard work has come to an end. Looking back at the work during this period, there must be many difficulties and hardships, so we should make a good summary of the work. What kind of work summary should you have seen? The following is a summary of the work of the catering cashier that I have carefully arranged. Welcome to read and collect.

summary of the work of catering cashier 1

For this job, I can do my job seriously and conscientiously. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood but also my attitude towards customers.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging tenet of this industry is "customer first". In the face of customers, always smile on your face, provide polite service, and let customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then there is no reason for unreasonable guests to lose their temper. The so-called "meet with a smile and let everything go", so that customers are happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it teaches people a lot of truth and improves our own quality. Constantly learn, constantly improve their moral cultivation, and constantly improve their service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier, as long as he keeps moving forward, can walk the sky we want!

The following are some ideas that I have personally realized during my working time that I must understand and demand myself:

1. Be anxious about what the guests are anxious about and think about what the guests think.

(I will meet different types of customers every day and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God! )

2. Smile at customers

(Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper. )

3. Don't make uncertain promises to the guests.

(When the needs of the guests need to be completed with the assistance of other departments or individuals, they should consult clearly before making a decision, because what the guests want is the most accurate answer. But in any case, this doesn't mean that you don't have to try your best to solve the problem for the guest. The key is to let the guest know that his problem is not something you can solve immediately, and you are really trying your best to help him.

many guests ask for more invoices at the front desk, so we refuse them, and suggest that guests can tip at other operating points, which can be included in the room rate. This will not only increase the hotel's income, but also meet the needs of guests, but never violate the principle in order to echo the guests. )

4. consider how to make up for the mistakes made by colleagues and departments, and ensure that guests can check out in time to satisfy their guests.

(The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel's services at the checkout, and these problems are not caused by the cashier. At this time, it is most advisable to avoid shirking or blaming the departments or individuals that have caused difficulties, and the style of "nothing to do, hanging high" is the least desirable. Can't make up for mistakes, but make guests doubt the management of the hotel, thus deepening the distrust of customers. Therefore, we should calmly play the intermediary function, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, we should ask the guests for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and trusting relationship between customers and us. )

5. Keep learning, improve your moral cultivation and service skills.

(self-study constantly, constantly sharpen your personal conduct, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, so that we can fly high in the sky. )

Believe me, I can do it better. Thank you for your appreciation. I love this job and I want to do it best! Dear colleagues, let's fight side by side for us. Come on. Summary of the cashier's work in catering 2

Time flies like a flash. Yesterday has become forever. We need to face neither yesterday nor the future, but now. Whether yesterday was successful or not, it doesn't matter. What matters is to do your best now.

there is an old saying that is right! Elimination is not your poor ability, but whether you care about your current job. Yes, it's not that you are not competent for this job, but that you don't like this job, so you can't do it well. In fact, everyone is dissatisfied with his present situation, but why can some succeed in this humble job, while others are getting worse every day; And finally eliminated? In fact, it is very simple, that is, the attitude towards work is different.

I have been working for a year. What have I done during this year? What are the joys and sorrows? Looking back on the past, I had a lot of pains and sorrows, and I lost my way in my work attitude and took a little detour, but that's all in the past. I will sum up my mistakes and use them in my work next year. That's what I want to do now. Maybe my colleagues think that there is no fun at work. If you think so, you are wrong. In fact, as long as we are good at discovering, there are many things worth our happiness at work.

how is it possible when I complain that there are five days of CK in a Sunday? It is not necessary to make people tired. We all know that CK is very tiring; It's hot, oily and hot. But when I calm down and think about it, because I'm good and I'm fierce, so he often puts me on CK. Conversely, I can also find happiness in it; When the cashier asks if there are any extra chicken chops, then when you say yes; Don't you think you are louder? Don't you feel flattered?

sometimes I complain about what's going on. When I'm not busy, I'm not allowed to go to the cashier. When I'm busy, I'm allowed to go to the cashier. Of course, we all know that at the busiest time, the cashier is the most tired, afraid of less money and more money, and will be scolded by customers. People with feelings feel bad. But when I think about it, why. Maybe because they think I have this ability, they will arrange me to attend this busiest time. Is it difficult to arrange new employees to attend? Calm down and think about it, all my complaints are wrong. In fact, as long as we are good at grasping happiness, happiness is around us. Isn't it my greatest happiness that the customer gives me a satisfied smile when I prepare the meal with the fastest speed and then present it to the customer?

Sometimes I also complain about how this happened. I often do some boring things, such as sweeping the floor, collecting plates and mopping the floor, which even primary school students can do, until one day, after I read two stories last year, my attitude changed. The first story says that a Japanese official once told a true story when he was young. When he was young, he worked as a waiter in a hotel. At first, the manager told him to wash the toilet. He thought the job was meaningless. I have no mood to work all day. His mind was discovered by the manager, so he cleaned the toilet in front of him and put a glass of water in the toilet to drink. The manager's behavior made him feel too deeply. Later, he learned to work carefully. Finally achieved success.

There is also a story about the development of Mr. Kendeji, so he recruited a local general manager. When all the examinations passed, the last examination was to clean the bathroom, which surprised all the candidates. Finally, he passed the last examination. Later, his boss told the general manager that he had been cleaning the bathroom in his house.

It can be seen that a person who does great things often does small things. These seemingly trivial things are the key to a person's life. Speaking of which, do you still think these things are insignificant? The new year is coming, and I believe I can do my best. Summary of the cashier's work in catering 3

The past year has been an extraordinary year. From last year's preparations to the trial operation on August 5th this year, under the care and correct leadership of the group leaders, the hotel has closely focused on the working ideas and objectives put forward by the group, adhered to the focus of developing operations and improving the service quality of enterprises, and paid close attention to management. The leadership team of the chairman and general manager of the hotel has defined the development vision, development goals, business philosophy and corporate culture of our hotel, taking this as the driving force and our goal, leading the managers and supervisors of all departments and the foreman to unite all the staff of the hotel, and working together with Qi Xin, they have made certain contributions in income generation, profit creation, excellence creation and stability, and achieved considerable achievements. On this occasion, it is necessary to review and summarize the work, achievements, experience and shortcomings of the past year, so as to foster strengths and avoid weaknesses, strive for progress, and strive to achieve better results in the new year.

first, scientific decision-making, with Qi Xin's concerted efforts, the hotel achieved three achievements each year.

(1) Operating income

The operating income in 21xx (August-February) was XX million yuan, and the income from other businesses was XX million yuan, with a total income of XX million yuan (including: XX million yuan for the catering department and XX million yuan for the housekeeping department, and the average room occupancy rate for the whole year was XX%. Operating cost is XX million yuan, gross profit is XX million yuan, comprehensive gross profit margin is XX million yuan, operating expenses are XX million yuan, business tax is XX million yuan, management expenses are XX million yuan, financial expenses are XX million yuan, non-operating expenses are XX million yuan, and total profit loss is XX million yuan.

(II) Management system creates profits

As the saying goes, "People manage popularity to death, while systems manage everyone to serve others", and rules and regulations are the cornerstone of all work. Since the trial operation of the hotel, with the deepening of various work and the characteristics of the local hotel industry, the irrationality and inappropriateness of some systems formulated by the management company during the trial operation have emerged, which has restricted the smooth development of some work.

according to the problems encountered in actual work, each department has gradually established rules and regulations suitable for its own work, and implemented them in every post, with monthly performance appraisal as the inspection standard, which is linked to personal salary.

At present, the hotel's various systems are standardized, government decrees are smooth, there are rules to follow, and there is evidence to follow, so "managing people by system" has really been implemented.

(III) Safety and Stability

The hotel has achieved "six precautions" such as daily fire prevention and theft prevention by formulating "emergency plan for large-scale activities", and almost no accident occurred throughout the year. Under the care and guidance of the general manager of the hotel, the manager-level leaders hold a feedback meeting of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol diligently and strictly prevent and control. With the cooperation of relevant departments, group prevention and group control ensure that all activities are foolproof and the hotel is safe and stable.

second, brand management, the hotel focuses on eight major tasks

(1) focusing on external coordination and establishing good social relations

Since the trial operation of the hotel on August 5th, 21XX, the hotel has been in the trial operation period of semi-construction and semi-operation, and the fire protection of the hotel has not been accepted, resulting in the failure to handle the business license and related procedures, which has also led to many inspections by relevant functional departments and the issuance of penalty sheets. Through the external coordination and communication of the general manager's office, we applied for exemption from the fine of nearly RMB 1 million from the municipal cultural inspection brigade, the municipal health and epidemic prevention station, the municipal health bureau, the police station and other departments, thus avoiding the economic losses of the hotel and establishing good social relations with these functional departments.

(II) Taking financial management as the goal, do a good job in every work

1. Basic accounting work

In order to ensure that financial accounting plays an accurate guiding role in all the work of the unit, under the premise of abiding by the financial system, we earnestly fulfill the requirements of financial work and correctly play the importance of accounting work.

2. Accounting management

The hotel's asset management, creditor's rights and debts management have been strengthened, and the supervision function and monetary fund management of hotel departments have been increased. Strictly implement the asset management measures and internal asset allocation procedures issued by the Group Finance Department. Carefully set up the overall asset account book and set up the off-balance-sheet assets for future reference registration; Carefully clean up the hotel's creditor's rights and debts, and recover all receivables in time every month; Supervise and strictly control the cashier at the front desk of the hotel from day and night audit, cashier, daily purchase price and room cost control; Under the supervision of accounting personnel, the cashier's cash in stock will be drawn regularly, and the cashier's cash in stock at the front desk will be drawn during the daily approval period, so as to be foolproof.

3. In terms of internal and external coordination,

Assist the leading group to control the cost and expenses, prepare the expense budget, reasonably formulate the operating indicators of the operating department's income, cost and gross profit margin, and provide the leaders at all levels with the required operating data in a timely and accurate manner, which provides a basis for the leaders' decision-making. Keep abreast of the new trends of taxation and various laws and regulations, actively consult difficult tax issues, and provide reasonable tax avoidance basis for hotels and individuals.

(3) Take efficiency as the goal, and do a good job in sales

The marketing department is the functional department responsible for dealing with public relations and sales business, and it is an important window for hotels to enhance their reputation and establish a good public image. It plays the role of staff and assistant in making business decisions and formulating marketing plans for the general manager's office, and it plays an important role in promoting the hotel to clear marketing channels, open up markets and improve economic and social benefits.

1. Some fixed consumption customers have established good relations with several surrounding halls and bureaus. In order to consolidate old customers and develop new customers, 1 large-scale customer appreciation liaison meetings were held in October 2116 to strengthen emotional exchanges with customers and listen to their opinions.

2. blaze new trails and establish a flexible incentive marketing mechanism. Open up the market and strive for customers. This year, the marketing department will cooperate with the new marketing system of the hotel as a whole, and the marketing representative will implement a work diary. Every working day, he must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers, and comprehensively evaluate the marketing representative with the monthly marketing task completion and work diary.

3. Since its opening on August 5th, the total sales volume has reached 2,583,782 and 41,111 yuan, with a completion rate of 1,111 and 7%. 331 sets of room coupons and 18 membership cards were sold.

4. Complaint handling. With the tenet of "guests first, service first" and "completely satisfying guests", the sales department * * * has received and handled about 65 complaints from guests since its trial operation for five months, which has reduced the economic loss of the hotel by nearly 11,111 yuan and won more hotel repeat customers < P > (4) to reform.