job requirements of hotel quality inspector

It is the main work goal of the hotel to continuously meet the needs of guests and provide comfortable, convenient, clean and safe high-quality services for them. The quality of hotel services directly affects the hotel's tourist sources, economic benefits and social benefits, and is related to the rise and fall of enterprises. Therefore, service quality is the life of the hotel, and quality management is an important means to ensure high-quality service of the hotel. Generally, star-rated hotels have quality inspectors to supervise the service quality of various departments. Therefore, the job requirements of quality inspectors directly affect the quality management of hotels. R_W6}

The hotel quality inspector is authorized by the general manager to supervise and inspect all positions in the hotel according to the grading standards of star-rated hotels by the National Tourism Administration, the Hotel Staff Manual and the service quality assessment standards of various departments. According to the established supervision and inspection system of the hotel, hotel quality inspectors can conduct routine inspection, spot check and special inspection every day according to the unified quality standards of the hotel. The inspection results are notified to the general manager, the human resources development department and the managers of relevant departments at any time, and recorded in the Inspection Daily Report as an important basis for the reward and punishment system. This shows the importance of hotel quality inspectors' work. Then, as a quality inspector, how to do this job well, I think we should do the following things well in our daily work: hT`fAn_

1. Be familiar with the quality standards of each post, and it is very clear and clear, so we should be aware of it, because only when you have standards in mind can you find problems in the on-site inspection. (on, 7

2. Be diligent and good at inspection, and you should spend 2/3 of your time on-site inspection every day. "Building a car behind closed doors" can't find problems, and we can't find all the problems by doing things with experience, because every day is new and new problems occur every day. Therefore, quality inspectors must go deep into the scene, walk around and check, and find something and gain something in their daily inspections. In addition, we should be good at inspection and form our own inspection procedures and methods. Ptm=c6H('

3. Strong ability to analyze and solve problems and express words, and good at coordinating the relationship between departments. Hotel quality inspectors are responsible for all-round service quality supervision of the hotel. Therefore, the problems found may be cross-departmental, which requires coordination among hotel departments to solve related problems. In addition, some problems need to be corrected on the spot. At the same time, major quality accidents are analyzed, and special case reports are drafted and reported to the hotel management authorities. V-Tkp Yn

4. Have a strong sense of responsibility, handle affairs impartially, have no "show mercy" and are not afraid of offending people. fUMjLA|*I<

Hotel quality inspectors should have a strong sense of responsibility, check each post in strict accordance with the standards of the hotel, and do "three don't let go" when finding problems, that is, (1) don't let go of the problems that have occurred; (2) Violators don't know the mistakes and don't let them go; (3) Failing to deal with the parties correctly according to the hotel regulations. In the daily inspection, handle affairs impartially, do not mix personal feelings, and do things right and not people. Only in this way can quality inspection play its due role. |\2> n!

5. Strong learning ability. With the development of the hotel, the service standard required by the guests is also improved, so the service quality of the hotel should also be improved, which requires the quality of quality inspectors to constantly improve to meet the new work requirements. 9 (3) t} j5d

In short, the work of hotel quality inspectors is very demanding, so the quality requirements of quality inspectors are very important, which poses a challenge to whether quality inspectors are competent for their own work.