If there is a prior agreement that's another story; if the business did not inform the consumer in advance, then according to the relevant provisions of the Law on the Protection of Consumers' Rights and Interests, the operator and the consumer transactions, should follow the principle of voluntariness, fairness, honesty and good faith; the consumer should have the right to know, or else it is a violation of the law.

For the balance can not be refunded, if there is no agreement in the membership card, you can according to the People's Republic of China *** and the State Ministry of Commerce Decree No. 9 of 2012 "single-purpose commercial prepaid card management (for trial implementation)" Article 21: the card issuer or card-selling enterprises shall be in accordance with the constitution of the single-purpose card or the agreement, to provide a refund of the card service of the agreement.

The laws and regulations prior to 2011 did not explicitly provide for the non-refundable balance of the prepaid card. 7 ministries and commissions, including the People's Bank of China, jointly issued the "Opinions on Regulating the Management of Commercial Prepaid Cards" on May 23, 2011, which stipulates that: in order to prevent the issuer from possessing the residual value of the card at no cost, and to facilitate the use of the cardholder, the bearer of the commercial prepaid card does not set a validity period, and bearer The validity period of the commercial prepaid card shall not be less than three years.

For more than the validity of the balance of funds, the card issuer should provide activation, card replacement and other ancillary services . Accordingly, for the expired prepaid card, the merchant must activate the balance of the card for the cardholder to continue to consume, or replace the card with a new card for the cardholder. Directly taking the balance of the card as additional revenue is expressly prohibited.