it is the concrete expression of the thought of serving guests wholeheartedly in language, expression and behavior. Service attitude is the basis of reflecting service quality, and high-quality service begins with excellent service attitude. Excellent service attitude is mainly manifested in the following points: ① initiative and enthusiasm; 2 due diligence; ③ Patience and thoughtfulness; 4 civilized and polite. (2) intact service equipment refers to the equipment and facilities used by restaurants to receive services. It directly reflects the material and technical level of restaurant service quality. Generally, it includes buildings, machinery and equipment, transportation, heating and cooling air conditioning, electrical equipment, sanitary equipment, communication equipment, all kinds of furniture and interior decoration. We should strengthen the management and careful maintenance of the service equipment in the restaurant, so that it is always in a good and normal state, and ensure the need for customer service at any time and place. (3) Perfect service items A restaurant is usually a comprehensive service industry that provides food, rest and entertainment to its guests, which determines that its service items should be diversified instead of single. The number of service items provided is the embodiment of the hotel's grade, scale and management ability. The service items of modern restaurants can be roughly divided into two categories: one is the service items set up around the main business with clear and specific provisions in the service process, which are called basic service items, such as dining; All services proposed by guests, but not all guests have needs, are called additional services. To some extent, personalized additional services can attract more guests and leave an unforgettable impression on customers than basic services. (4) Flexible service mode refers to the forms and methods used by restaurants to serve guests warmly and thoughtfully. Its core is how to provide various conveniences for guests.