Company reception how to receive visiting guests
In the company reception, reception of customers, what should be done to be good? Below I have organized the process of reception of visiting guests at the front desk of the company for you, I hope it will help you!
Company front desk customer reception process
1, for the company to set up a register of guests, all the people who come to the company must be registered, (the boss's acquaintance with the friends or the construction department can be exempted from registration). The register indicates the name of the visitor, the number of people, the reason for the visit, in and out of time.
2, work time must be on duty. That is, 8:30 a.m., 12:00 a.m., 2:30 p.m., 6:00 p.m. If you need to go out on official business, you can leave your post upon approval of the direct leader. During the period of going out, the direct leader will arrange the receptionist, and must ensure that the front desk is not empty. If it is not possible to arrange the staff, the receptionist is not allowed to go out. Private matters may not leave the post.
3, the company has visiting guests, guests line to the front desk within one meter, the receptionist must get up and smile to welcome, say polite words, greet guests seated. After the guests sit down, the receptionist can be seated.
4, the guests put forward personal requirements, the receptionist must listen carefully, when necessary, make notes, such as in the case of can not deal with the 'complaint, then please wait, please customer service manager to solve the problem.
5, the guest proposed to find the company staff, the receptionist should first ask whether there is an appointment. And ask the guest to make a good registration, and then call the staff to find, ask whether to bring in. If the answer needs to be brought in right away, then it should lead the way, if it needs to be brought in later, please ask the guest to take a seat in the reception room, pour water for the guest and ask the guest to wait a while. When it is possible to bring in the guest, then bring the guest in. When you are in the office, pour water for the guest. (Seven points full).
6, such as guests do not listen to the requirements, want to break into the office, call the order maintainer to help intercept. If the situation is urgent, can call the company office hall staff to assist.
7, when the guests leave, please guests re-register, and smile and greetings, "welcome to come back next time".
The company's front desk customer reception appearance requirements
1, the company ordered uniforms, must wear uniforms to work. If you don't have a customized uniform, you should wear professional clothes, i.e. suit to work. Keep clean and tidy
2, shall not wear jeans, T-shirts, strapless, suspenders and other informal clothes to work. Slippers or leather sandals similar to slippers shall not be worn to work. The hemline of the skirt shall not be lower than three centimeters below the knee. No "three-legged" dresses are allowed.
3, the head must be washed often, combed neatly, no dandruff. You can't wear your hair loose, and it's not long enough to go over your shoulders.
4, often cut nails, keep clean, not to stay long nails, can not paint nail polish, nails shall not have black material.
5, keep your breath fresh and natural without odor.
6, should wear light makeup during the work, in addition to the ring shall not wear jewelry. Not allowed to make up at the front desk.
7, maintain a good standing, sitting, walking posture. When standing, you should lift up your chest, close your abdomen and sink your shoulders. Sitting shall not lean forward and backward, shall not shake his head and look around. Walking to maintain the basis of the station, horizontal forward, smooth and moderate, no emergency, shall not run in the area.
8, in front of the guests, may not manicure, picking teeth, pulling out the nose, hiccups, stretching, singing, humming a ditty, make-up.