11

"A girl's house is not a hotel!" "The hotel has everyone, and it is bitter and tired." "The hotel is to eat youth meals." This is what I often hear around me.

In the past, every time I came home, someone would enthusiastically ask, "What does this big girl study?" My father always grabbed the right to speak: tourism and hotel management before I could speak. And I will answer this question clearly word by word every time: I studied hotel management.

My dad didn't want others to know that I studied hotel management, so he deliberately added the word tourism in front of hotel management. My dad didn't mean to look down on hotels, but people are fearful. People in our hometown think that studying hotels is not a good major. They think hotels are a very messy place, and people in hotels are not good people.

"If you dare to be a hotel, I'll break off the father-daughter relationship with you." This is what my roommate's father said to my roommate a year ago when I was about to graduate. At that time, I felt funny and sad when I listened to this sentence. Everyone around me has a different impression of the hotel, but they all agree that the hotel is not a good place. Including the neighbors in my hometown, including my father who wants to sever the father-daughter relationship with my roommate.

Later, when I graduated, some people said, "What do you think a college student, the daughter of Lao Yao's family, is going to be a waitress?".

that's right. I serve dishes.

12

Yes, I studied hotel management. It is often said that hotel management still needs to be studied. I really can't refute it.

Most students changed careers decisively when they graduated, because they were really tired.

there is a saying in the hotel: treat women as men and treat men as animals. This statement is not false at all.

Anyone who has done catering knows that the cafeteria is the most tiring. When I was an intern, I was lucky enough to stay for two weeks in cross-training Within two weeks, my hands were covered with cocoons. Every time I fell asleep after work, I didn't want to talk, and I didn't have the strength to talk. There are many guests in western restaurants, and they are very messy. Often, one table has to be turned over several times. Everyone in the viewing area should take the garbage to the garbage bin behind the restaurant with a one-meter-long tray.

but do you really think that being a hotel is just a little physically tired? Then you are wrong.

In the hotel, you will meet many guests with various identities: stars, bosses, nouveau riche, drunkards, hooligans, perverts … all kinds of qualities.

I remember that it was the second Saturday of my internship in a western restaurant. As usual, I was very busy, and some tables had been turned over twice. The restaurant is full of plates, the chef's frying pan and the voices of guests. In short, it is a mess, which almost covers the music played in the restaurant.

But all the noise suddenly stopped. Sure enough, China people love to watch the fun: a middle-aged uncle in his forties is pointing at a restaurant waiter, the intern girl who is not yet 18 years old, and he wants to spit out all the spitting stars. I saw the intern girl apologizing and wiping tears from time to time.

It turned out that the little girl in the restaurant saw the empty plate on the guest's table and took it away because she thought it was the empty plate after dinner. The guest got angry when he saw it, saying that the plate he had just scalded with hot water had been taken away before it was useless. Break into a furious rage, open your mouth and scold the intern girl directly, and all kinds of things are adamant. Finally, the restaurant manager apologized to the guests, took a new plate, personally ironed the plate for the guests, and exempted the order, and the matter was dropped.

I don't think the little girl did anything wrong, but she was wronged and scolded. Yes, we serve dishes, and you have paid for them, but all you have paid is for meals.

Later, I told my cousin about it, and I said that the little girl was so pitiful. Cousin said: yes, the quality of that guest is really low, and the little girl has apologized to him and is still adamant.

Let's not talk about the relationship between customers and services. It's very contemptible to talk about his tolerance towards a little girl as an adult. Just like a storm in this girl's youth, it is easy to destroy the flowers of the motherland.

a person's attitude towards waiters can best reflect a person's quality.

13

It suddenly occurred to me that Yun-peng Yue, a crosstalk performer, worked as a waiter in a restaurant when he was seven years old. Because he mistakenly wrote two bottles of beer ordered from Table 3 to Table 5, he was scolded by the guests for nearly three hours when he checked out, and he was fired in public, which left great trauma to Yun-peng Yue. Later, Yun-peng Yue stepped onto the stage of the Spring Festival Evening. During the face-to-face interview, the host asked him what came to his mind when he thought about it now. Yun-peng Yue cried and said, I still hate him or hate him. I apologized to him and said everything nice, but he still did. When he said this, he burst into tears. The host asked him if he had written this experience into cross talk. He said no; The host asked him why, but he said he didn't dare to think about it. I don't want to recall this.

On the Venus Show, Venus talked about this experience again. PINKRAY? Jr. said: I should thank him by rights, but I still can't get over it when I think of his scolding me.

Primchand said: The most important thing for people is dignity. 17-year-old, in the flower season, with independent consciousness and self-esteem. If I was scolded for six beers for three hours when I was seven years old, I would be wronged and I wouldn't forgive me if I finally paid 352 yuan for it. Maybe I will not grow into a "healthy" person.

Tao Xingzhi said: If you want to be respected, you must respect yourself first. No matter whose fault it is, when the guest starts to curse Yun-peng Yue, it is no longer worthy of others' respect.

well, you paid the money, but the bill doesn't include the beating and cursing fee. It's illegal to insult others. Well, yes, I serve dishes, but besides serving dishes, I am also an individual like you, a dignified individual. Even if you don't need dignity, others do.

I remember that it was time for my mother to want me to be a kindergarten teacher when I applied for a job. I was reluctant in my heart. I thought children were too difficult, so I chose this hotel management with good employment. Finally, I found that being a kindergarten teacher is to coax children, and being a hotel is to "coax" adults. The nature has not changed, but the difficulty has increased.

after working in a hotel for one year, the hotel staff will be renovated. Most of my friends and classmates have left the hotel. No matter whether I will be a hotel in the future, I really feel that everyone in the hotel is the most worthy of respect and the most distressing.

Especially for girls, girls have to stand in high heels for eight or nine hours when they have their period. Sometimes more than ten hours of overtime will pass, and it is often too late to eat; My aunt who stays up late at night is often abnormal and has to resist the gossip of others; Meet all kinds of guests with different attitudes. Guests with low quality are just like those Yun-peng Yue met at that time, or even worse.

that's right. I serve dishes. Please take good care of everyone in the hotel.