you can call 12315 to make a complaint. 2315 Working procedures for consumer complaints, complaints and reports:

1. Reception. 2315 Consumer Complaint Reporting Center shall seriously accept the complaints, appeals and reports made by consumers through telephone, writing, internet and visiting.

2. register. Complaints, appeals and reports of consumers shall be registered, and the name, unit name, telephone number, postal code, illegal facts, relevant clues and evidence of the complained party shall be recorded in detail; The name, address and appeal requirements of the complainant shall be carefully recorded.

3. accept. Complaints, appeals and reports within the functions and powers of the administrative department for industry and commerce shall be accepted in accordance with the provisions of the Consumer Protection Law and other administrative regulations for industry and commerce.

4. processing. The accepting organ or the industrial and commercial office under its jurisdiction shall deal with the cases with clear facts, simple circumstances and simple procedures on the spot; Cases that need to be put on file for investigation shall be handled by the relevant functional institutions established within the administrative department for industry and commerce in accordance with the division of responsibilities.

article 15 of the law on the protection of consumers' rights and interests stipulates that consumers have the right to supervise goods and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests and violations of laws and dereliction of duty by state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.