Model essay on career planning of hotel employees
I. The meaning of hotel employees' career
Hotel employees' career includes two aspects:
First, the choice of career; As the saying goes, men are afraid of getting into the wrong business, while women are afraid of marrying the wrong man. How to choose a career that you are prepared to fight for all your life? It's really hard for a young man who just started working in a hotel. Choosing a career is not an overnight effort, but a systematic project of continuous exploration, continuous learning and continuous practice.
there are two points for reference about choosing a career. First, when you are engaged in a certain job, you feel very happy and interested. For example, Wang Xizhi's obsession with calligraphy, Li Bai's obsession with poetry, Darwin's obsession with zoology, novelist's obsession with writing novels, painter's obsession with painting, and Li Siguang, a famous geologist in Huanggang, Hubei Province, can be said that interest is the best teacher and the greatest driving force for the development of life. Second, it is to learn something very quickly and learn it very well.
the second is the choice of hotels, and how hotels are crucial to personal development. First of all, you can choose a grand hotel. Grand hotels are more formal and the training is in place. New employees can learn standardized management and get experience, but grand hotels are often full of talents and have many grades, and there are relatively few opportunities for promotion. Working in a small hotel often has multiple jobs, which can make people get comprehensive exercise and at the same time have many opportunities for promotion. The above situation varies from person to person and cannot be generalized. Secondly, it is to examine the culture of the hotel. Is the boss of the hotel doing business? Is it operating legally? Are there any development prospects for all kinds of products launched by the hotel? Do all the employees love this hotel? Is the relationship between employees harmonious? Wait a minute.
2. From blue collar to white collar is three major leaps in the life development of hotel employees
It is impossible for a person to succeed at once. It will take him years of hard work to realize his dream. Generally speaking, hotel employees have to go through a process of blue-collar and white-collar to become a professional hotel person, and finally become a gold collar.
The so-called blue collar refers to the collar of ordinary clothes that used to work in this field, so it is called blue collar. Blue-collar workers are executors, that is, they take orders from others. For example, waiters and foremen in rooms, anterooms, restaurants and other departments in hotels belong to this range.
The so-called white-collar workers used to have white collars, so they were called white-collar workers. White-collar workers are managers, who manage a department and a project. Hotel executives and department managers all belong to this category.
The so-called golden collar, generally speaking, the people who work in this field are those who enlarge and increase the value of money and pay others. Hotel golden collar is the hotel operator, leader and helmsman. Is the main decision-maker of the hotel. For example, the general manager and chairman of the hotel belong to this range.
three, intelligence quotient, emotional quotient, financial quotient and psychological quotient are the necessary conditions for the road to gold collar and financial freedom
What qualities do you need to become a qualified hotel blue-collar and white-collar worker, and finally a qualified hotel gold collar? I think, in today's market economy, we must have IQ, EQ, financial quotient and mental quotient.
IQ: it is the minimum professional technical skills that a person should have that meet the requirements of a hotel. I summed it up as "five cards".
the first card: the talking card. Your ability to speak. This includes two aspects. One is your ability to master the language. Mandarin, Cantonese, English, Japanese, etc., no matter what level you are, can you take it out and communicate with hotel guests smoothly? The second is your ability to communicate with guests. Will you say, do you have the confidence to say, is it meaningful, persuasive and infectious, and so on?
the second card: the writing card, that is, your writing ability. This includes two aspects: first, whether your handwriting is good or not. At present, there is no writing class in schools, and students mainly take exams as their first pursuit. As soon as many students graduate to work in hotels, their handwriting is very bad and crooked, which is particularly ugly and difficult to recognize. Words are a person's facade, and writing them well will benefit you for life. Second, how is your article? How many articles have you written since you studied? How long can you write? 1111 words, 3111 words? 11111 words? Or more? Is the layout reasonable? Is the article readable? In addition, in the hotel, do you use some common styles with ease?
the third card: the card of the computer refers to your ability to operate the computer. Not only should I be able to type, but also use the latest operating system running in the hotel, edit and typeset, download and use new software, fax, scan and copy files in different media, and so on.
the fourth card: the card for driving. Can you drive? Got a license plate? Can you drive skillfully? Are you familiar with the road network in Shenzhen and even the Pearl River Delta?
the fifth card: a professional card. If you are a professional hotelier and a hotelier, what kind of professional skills should you have? At least you must have a college diploma in tourism management or hotel management, or have relevant certificates issued by authoritative organizations, such as hotel professional manager certificate, which proves that you have received strict training in this field and so on.
EQ: To sum up, it can be said that it is your interpersonal relationship, stable psychological quality, strong willpower and so on.
First of all, the quality of interpersonal relationship and the number of contacts depend on your communication ability, pioneering ability and sales promotion ability. The first is communication skills. Can you communicate with your guests on an equal, good and beneficial basis, speak effectively, and tell them exactly what you really mean, so that they don't misunderstand? Respect-oriented, good at expression. Whether the expression is good or not, the effect is completely different. The second is to develop the ability. What is development? What you didn't have originally, you got it and realized it through your efforts, which is pioneering. Do you have this ability? The third is the ability to sell. Selling any product is actually selling yourself. Can you sell yourself? Sales promotion is based on your understanding of yourself, your understanding of products, your understanding of customers, and even your understanding of all sales targets. In a word, can you sell yourself and get a good price? How much are you worth? How much is the value of your whole life?
Secondly, stable psychological quality and strong willpower. Do you have considerable endurance? Do you have such a spirit of winning without arrogance, losing with grace, perseverance and perseverance? Are you willing to try something you've never done before? Are you afraid of failure? You may not have failed, but you have not succeeded either. Only when you have learned the lessons of failure will you have the possibility and hope of success.
financial quotient: refers to the ability of financial management and investment and financial management.
cultivating financial quotient is a new topic for everyone under the condition of market economy. In the past, when we were engaged in a planned economy, all the food, clothing, housing, transportation, sickness and death were covered by the unit. There is not much economic gap between people. Everyone doesn't have much money except his salary. Of course, there are no other suitable investment channels. It's different now. With the development of economy and the increase of income, many people also have surplus money in their hands. At the same time, there are countless kinds of investment in securities market, stock market, property rights trading market, stamps, calligraphy and painting, antiques, real estate, etc., and there are thousands of investment channels. Therefore, if you don't know financial knowledge, financial management and investment, you can't talk about personal healthy development.
financial quotient mainly includes two aspects. First, we should learn financial knowledge and read financial statements. Know what assets are and what liabilities are. No matter individuals, families or hotels, all property consists of assets and liabilities. The so-called assets are those that generate money and bring you cash flow; The so-called debt is the property in which you have to constantly make money. Assets are greater than liabilities, a virtuous circle, getting richer and richer. Debt is greater than assets, a vicious circle, until insolvency, bankruptcy, poverty. The second is to learn investment knowledge. We should learn securities investment, financial investment and risk control methods, and learn to turn small money into big money, like snowballing, to make Qian Shengqian in our hands. Maybe a person can't do anything important within a year, but if you persist in it for 5-7 years, you will surely get amazing results.
what is financial freedom? Financial freedom is relative to financial crisis and financial security. Financial crisis means that you can't make ends meet and face bankruptcy. Financial security means that you have a job and a source of income, but as long as you don't work, your income will be gone, so financial security is generally temporary and actually unsafe. You can't guarantee that you won't get sick, and you can't guarantee that you will be replaced by someone stronger than you at some point. The so-called financial freedom is two things. Even if you don't go to work, there are still assets (money) making money for you. Second, there are still people who use their time instead of your own to make money for you. You can spend more money to do things that you like and are beneficial to society. You have more time to do things that you like to do and are beneficial to society. You can also spend more time with your family and your favorite people.
financial management also includes two aspects. First, learn to manage your own personal and family finances, and resolutely do not be a "moonlight family" who spends all her monthly salary; Second, learn to manage the hotel's wealth, make good use of the rights in hand, save resources, reduce costs, and resolutely not be the black sheep.
mental quotient: the mental quotient here mainly refers to a person who wants to be very healthy both physically and psychologically. Here are four words from Hong Shaoguang, a famous medical expert, for everyone: "Reasonable diet, smoking cessation and alcohol restriction, proper exercise and psychological balance". Here one refers to good health. A scientific and healthy lifestyle is the symbol of a modern man, a civilized man and a future aristocrat. In the United States, the death rate of blacks is higher than that of whites, which is related to the level of civilization and education. The second is mental health. Always be optimistic and always treat people and things around you with a peaceful attitude. All the troubles come from yourself instead of others.
Fourth, study, study, practice and practice are the only way to realize the dream of golden collar and financial freedom
1. Study hard, constantly enrich yourself and be a knowledgeable person.
It is the unremitting pursuit of hotel staff to study professional knowledge hard and establish a good professional spirit. Reading more books and reading good books is an important guarantee for their competence in hotel work.
2. Work hard to combine personal lofty goals with down-to-earth work style
First of all, we should set up lofty ideals and make our own life plans. Plan not to go into space. The more specific, the better. How many books do you plan to read in a year, specifically how many books you plan to read every month, week and day? How many diaries and articles to write. And how much money are you going to save in one year and earn in five years. Within a few years, you will become a blue-collar worker, a white-collar worker will become a gold collar within a few years, and when will you become a millionaire? You can achieve as big a goal as you have in mind. The stage in your mind is as big as your actual stage. Have enough imagination. Imagine who you are, and you will become that person. Secondly, we should work hard and check our goals and plans every day to see if we are moving in that direction. Is there progress every day? We should pay attention to the usual accumulation, do a good job in every class during training, do everything at work, make every bed and room, treat everyone seriously when going out, and have fun even when going out to play with friends and colleagues. Only in this way can we gradually surpass ourselves, grow up, realize a virtuous circle, work harder and better, and finally realize our dreams.
The career development of employees has attracted the attention of many hotels since it was first put forward, but how to effectively apply or implement it has been unsatisfactory. So what is the significance of paying attention to employees' career development? How can we make the career development of employees not become a mirage? Career development of employees has been concerned by many hotels since it was first put forward, but how to effectively apply or implement it has been unsatisfactory. So what is the significance of paying attention to employees' career development? How can we make the career development of employees not become a mirage? It is worthy of our vigorous discussion.
1. Why should hotels strengthen the management of employees' career development?
this is related to the nature of the hotel industry. Hotel industry belongs to or belongs to labor-intensive industry in a long period of time. Although technology is improving day by day, it is unrealistic to abandon labor in hotels, so the retention of skilled employees is an important condition for the stability of hotel service quality. In the economic society, "development" has become a knowledge, and its own development has also become a prerequisite for attracting employees. Among them, how to combine the hotel's motivation and goals with the employees' personal motivation and goals has become a key link in talent retention, and the management of employees' career development is the link.
Second, the object of career planning
The object of hotel career planning is not clear or eager to make progress, which also greatly reduces the effect of hotel career planning and management, so we must plan the career of hotel employees at different levels. Before determining the planning object, we should first analyze and master the existing staff level, so as to be targeted.
from the above table, we can easily see that the employees in the career planning that the hotel focuses on should be the employees in Zone 1 and Zone 4.
Third, scientifically describe employees' personal career development goals and their operating rules
In the process of designing employees' career goals, an open interactive design platform should be adopted.
Hotel staff career design platform
After reasonable design, the implementation of staff career goals must have a tracking management system. Career goals are not static. Due to the differences in learning ability and adaptability of each person, the pre-established employee career goals will be patched up to some extent in different career development processes. After the career plan is made, employees will move from one post to another along the designed development channel, and rise from a lower level to a higher level until they reach their career goals. With the changes of posts and levels, employees must constantly accept the changes of new posts and levels, and constantly improve their own quality and quality structure. Therefore, it is still necessary to strengthen the tracking and guidance of employees' career plans, give feedback and comments on their work regularly or irregularly, encourage and affirm the good side, help them overcome the existing shortcomings, and supervise employees to develop in the direction of career goals, so as to finally achieve their career goals.
Fourth, pay attention to the rich and horizontal development of work content
There are no more positions for the emerging outstanding employees in single hotels, so it is very narrow and unrealistic to think that career development is promotion. What we have to do is to constantly explore the enrichment of work content, so that jobs are often changed and new, and the work is fresh and challenging. For outstanding employees who don't have higher management ability, we can consider making them "all-rounders" in the hotel industry through job rotation, so as to achieve career development by mending their ability shortcomings and make the hotel more flexible.