Tourism safety work program I
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The 2017 Spring Festival is approaching, in order to do a good job in the 2017 Spring Festival? Golden Week? Holiday tourism safety work, continue to achieve ? safety, order, civilization, efficiency? Holiday tourism work objectives, comprehensively enhance the good image of Guilin International Tourism Resort, to ensure that the people and tourists spend a joyful, peaceful and tranquil spring holidays, in accordance with the requirements of the Municipal Holiday Office and the county party committee and county government to do a good job of the Spring Festival holiday tourism safety reception work, specially formulated this program.
One, the guiding ideology
Comprehensively implement the party's, the 18th Third, Fourth, Fifth and Sixth Plenary Sessions of the spirit, in strict accordance with, and other leading comrades of the Central Committee on the requirements of the work of security, and effectively do a good job of supervision and management of tourism safety in crowded places during the holiday season, to strengthen the areas of the various sectors of the industry security risks, the implementation of the precautionary measures, and to prevent the occurrence of serious accidents.
Two, organizational leadership
County holiday tourism work leading group is responsible for the county's spring holiday tourism safety reception work of unified leadership, unified coordination. Members of the unit in accordance with their respective responsibilities to do a good job, the requirements of the arrangement of leadership and staff on duty and set up a duty phone, duty table before January 25th reported to the County Holiday Office (County Holiday Office located in the Office of the Tourism Bureau).
This year's Spring Festival Holiday Office Executive Director for the County Tourism Bureau Secretary Su Xiaofei (January 27 - February 2, cell phone:), the duty room in the Tourism Bureau Office (duty phone:), the requirement of 24-hour phone smooth.
Three, the key work
(a) focus, do a good job during the holiday tourism safety
The relevant departments should be put in a prominent position of tourism safety work, in accordance with the "State Council on the further enhancement of production safety in the enterprise notice" requirements, to maintain a high degree of responsibility and vigilance, and resolutely overcome the laxity of the mood to do a good job of holiday tourism safety seriously Work. In accordance with the requirements of the Emergency Response Plan for Tourism Emergency Public **** Events, seriously organize safety drills to improve emergency response capabilities. In accordance with the "xx County rectify and standardize the order of the tourism market implementation program" requirements, to further strengthen the awareness of tourism safety, strengthen departmental collaboration, further implementation of the safety accountability system, strengthen safety supervision, improve the emergency plan, to ensure that the county holiday tourism market is safe and orderly.
1. To strengthen the safety supervision of key parts. Focus on checking the county's tourist attractions, tourist festivals, tourist-intensive places, traffic distribution areas, tourist accommodation facilities, tourist food establishments, large-scale excursion rides, entertainment venues, and dangerous road sections, and timely elimination of various types of potential safety hazards, and enhance the ability to ensure safety. Public security, transportation and other departments to strengthen the inspection of tourist vehicles.
2. To strengthen the safety supervision of key links. Strengthen the various types of tourism festivals and activities to severely investigate and deal with violations of rules and regulations of the operation, to ensure that no major tourism traffic accidents.
3. To strengthen the inspection of tourism catering units to ensure that tourists in all aspects of dining safety, to strengthen the travel agencies, tour guides supervision and training to ensure that travel agencies and tour guides to operate legally and effectively fulfill the responsibility of tourism safety information prompts to do a good job of food safety and hygiene promotion.
4 to strengthen safety education and publicity. To strengthen the safety of tourism education, improve safety awareness, the implementation of safety responsibilities, enhance the knowledge of emergencies and the ability to deal with; strengthen the security of the tourism team, improve the security level of prevention and control, to ensure that the team travel safety. Travel agencies, scenic spots, hotels and restaurants, star-rated farms and other to do a good job of publicizing the safety of tourism during the holiday season.
5. Strengthen the early warning prevention and emergency disposal preparation. County Public Security Bureau, Tourism Bureau, Transportation Bureau, Health Bureau, Meteorological Bureau, station and other relevant departments to further strengthen collaboration, monitoring and early warning, information communication and travel tips, timely traffic congestion, disaster weather, public **** health incidents and other risks that may affect the travel of the potential for tips and warnings to guide the safe and orderly conduct of self-driving tourism and outbound tourism. Departments should seriously develop emergency plans, improve the emergency response mechanism, strengthen the emergency duty, enhance emergency response capabilities to ensure timely and effective response to all types of emergencies. Investigation and supervision, in accordance with ? Who hosts, who is responsible? and the principle of territorial management, for publicly organized large-scale gatherings and festivals, to strictly approve the reporting system. Do activity programs and emergency plans for approval at the same time, emergency plans to implement the responsibility, personnel, measures. Implement the responsibilities of organizers and venue managers to ensure safety. Focus on the county's tourist vehicles and tourist roads and other tourist traffic, tour links of the dynamic inspection and timely maintenance, enhance the key roads and road junctions warning signs and police deployment, strict calendar to investigate and deal with violations of the rules and regulations of the operation, to ensure that no major tourist traffic accidents.
(2) regulate the market order, improve the quality of tourism services, and create a good atmosphere for holiday tourism
The tourism enterprises should advocate the integrity of the operation and integrity of the service, shall not reduce the quality of service, service standards and damage to the tourism consumers of other behaviors occur. Strictly crack down on robbing tours and soliciting tourists, operating without a license, asking for tips, extorting tourists and other behaviors. In all aspects of reception of tourists, must be patient, meticulous and thoughtful, to create a warm, comfortable and peaceful tourism environment. Each tourism enterprise must have a person responsible for managing the work of tourists' complaints, the complaints of tourists should be handled properly and in a timely manner, to do a good job of explaining and pacifying the work, to avoid causing disputes. Those that can not be handled should be reported to the tourism authorities in a timely manner.
(C) create a civilized environment, resolutely punish uncivilized behavior
Strengthen civilized publicity and guidance. The scenic spots to carry out civilized tourism into the scenic area activities, in the scenic spots such as the main entrances and exits, visitor centers, core attractions and other locations to set ? Civilized tourism? Tipboard, guide tourists consciously civilized tourism. Travel agencies and tourists signed a travel contract to increase the content of civilized tourism. Strengthen civilized tourism pre-trip publicity and guidance, tour guides to strengthen the civilized behavior of tourists, etiquette and manners of publicity and guidance, timely reminder, correct the uncivilized behavior of tourists, do civilized and courteous tourists, and effectively improve the civilized quality of tourists travel.
(D) do a good job of handling tourism complaints
The tourism sector should seriously grasp the 2017 Spring Festival period of tourism complaints received and handled, the occurrence of complaints, must be immediately dealt with, without prevarication and delay.
(E) carefully organize spring holiday tourism activities, give full play to the comprehensive effect of the holiday
Departments, tourism enterprises should be aimed at the characteristics of the Spring Festival tourism market, increase the promotion of various types of new tourism products, and extremely organized to launch a number of tourism festivals and celebrations with local characteristics, prominent connotations, diversified forms of participation, and holiday tourism, such as folklore tourism, rural tourism, etc. Products. Actively guide the majority of tourists to carry out ecotourism, rural tourism, cultural tourism, leisure and vacation tourism, as well as self-driving tours, self-help tours and other personalized tourism activities to improve the quality of tourism services. The publicity department should further emphasize and grasp the news and publicity work of spring holiday tourism, and guide the news media to strengthen publicity and market guidance. Statistics, tourism and other relevant departments as well as tourism enterprises to broaden the information dissemination channels, expand the information service surface, timely and comprehensive grasp of market changes, targeted release of travel information of practical value to the public, to implement a good holiday tourism information a day a report system, timely feedback market information.
(F) improve internal management
Spring holiday period, the tourism enterprises to grasp the internal management, good internal security, and do a good job of anti-theft and fire prevention work. Strengthen staff education and training to improve the quality of workers. Guide workers to carry out healthy and beneficial cultural and recreational activities, to prevent workers from participating in gambling and illegal activities.
Four, the work requirements
(a) publicity and mobilization
The tourism enterprises should do a good job of publicity and mobilization of the unit, the spring holiday tourism work for the overall deployment, from the ideological awareness of the workers, to motivate employees to devote themselves to the work of the spring holiday tourism in full spirit.
(2) schedule and requirements
Spring holiday tourism time for January 27 to February 2, 2017, the spring holiday working days for 5 days before the holiday to 3 days after the holiday. To implement a 24-hour duty system, to build
establish a sound communication network and major situation instructions, reporting system, and in January 2, 2017
before the duty personnel and duty phone reported to the xx County Holiday Tourism Work Leading Group Office (Tourism Bureau Office).
(C) Carry out a major inspection.
The tourism enterprises before the holiday must be required to carry out a good self-inspection, the existence of hidden dangers should be promptly rectified until qualified. Tourism Bureau will be January 23 before the units to carry out inspections.
(D) reporting information
The tourism enterprises should be timely to the tourism reception during the festival reported to the Tourism Bureau, especially tourist attractions should be the number of people on the day of reception at 4:00 p.m. before the Tourism Bureau. So that the Tourism Bureau to grasp the situation, the implementation of dynamic management.
(E) post-holiday summary
Two days after the festival, the tourism enterprises should be the unit holiday tourism reception written summary of the county holiday office (Tourism Bureau Office).
xx County Holiday Tourism Leading Group Office
Tourism safety program II
In order to effectively grasp the tour safety work, effectively prevent and curb the occurrence of serious accidents, Kenli County Tourism Bureau adhere to ? Safety first, prevention first, comprehensive management? The policy, and constantly build? Responsibility network, supervision network, security network? as the content of the production safety? Three nets?
One is to strengthen the organizational leadership to ensure the implementation of the responsibility. Further adjustments to enrich the safety work leading group, improve tourism safety emergency plan, and the travel-related enterprises signed a tourism safety production target management responsibility, and require each enterprise to strengthen organizational leadership, develop a well-planned work program and emergency response plan, the strict implementation of the main responsibility for tourism safety production work, leadership and management responsibility, and effectively achieve the implementation of the responsibility to implement the implementation of the plan to implement the implementation of the measures, to ensure that the majority of tourists Life and property safety.
The second is to increase supervision and strengthen the implementation of measures. Strengthen the travel agency, star-rated hotels, A-level scenic spots to implement tourism safety systems and safety measures of supervision, supervise travel agencies to do a good job of travel agency liability insurance insurance, signed a standardized and effective chartered tour contract, to strengthen the deployment, tour guides, tour guides, safety education and training, the establishment of a sound emergency response plan and regularly carry out exercises; with the relevant departments to do a good job of star-rated restaurants, A-level scenic spots, and other travel-related business safety management, to do Did not obtain health, quality supervision, fire and other departments of certification and licensing or certification and licensing expired travel-related enterprises, not be recommended, assessed, reviewed through the appropriate level of qualification; organization, implementation of tourism safety and emergency rescue education and publicity to improve the quality of safety and protection of tourism personnel.
Three is to carry out hidden trouble investigation, and grasp the implementation of rectification. In the county's tourism industry to seriously carry out all the safety special rectification action, through open inspection, unannounced visits in the form of a comprehensive and detailed inspection of the production safety of the travel-related enterprises, timely investigation of hidden security risks, so as not to leave any dead ends, not to leave blind spots, not to go through the motions, and to truly achieve full coverage. On the scene of the hidden security problems identified on-site rectification advice, issued a written notice of rectification, the hidden security problems rectification tracking in place to prevent the occurrence of tourism safety accidents.
The fourth is to strengthen the emergency duty, to ensure smooth information. Requirements of the travel-related enterprises to strengthen emergency duty duty, the strict implementation of the person in charge of the duty and the key positions 24-hour duty system, seriously implement good safety precautions to ensure the safety of tourists and property, or may occur in various types of disasters and accidents and abnormalities, in the proper handling of the premise of the timely reporting of information in accordance with the provisions of the ban on procrastination, delayed reporting, omission, misreporting, concealment of reports, delay in the handling of the issue of the The best time to ensure that the information is smooth, timely and effective emergency response to ensure that tourism safety and service security work to achieve solid results.
Tourism safety program three
How to do a good job of tourism safety program
I, strengthen publicity, guidance and training, singing the main theme of tourism safety. Seriously carry out tourism travel safety, excursion safety, outbound tourism safety and other types of tourism safety publicity activities to promote the whole society to raise awareness of safe tourism. Further strengthen the safety knowledge of tourism education and training, and actively carry out the safety knowledge of the staff of various tourism enterprises, rescue knowledge, rescue knowledge training, improve the business quality of tourism staff and individually deal with emergencies in response to the ability to deal with.
Two, improve the system, the implementation of standards to protect the industry standardized operation. The city's travel agency safety management rules and regulations of the revision and improvement of the situation mapping, in the understanding of the mapping of the situation on the basis of the Municipal Tourism Bureau in accordance with the city's travel agencies, unified to the city's travel agencies to implement the system of safety management system. Recently, the Municipal Tourism Bureau, respectively, and star-rated hotels, travel agencies, Du tourist attractions signed a letter of commitment, and urged to grasp the cascading decomposition and implementation, the implementation of production safety? A veto? system to enhance the production safety work of the binding mechanism.
Three, strict investigation, supervision and rectification, to exclude hidden dangers of tourism safety. Thematic deployment of the Mid-Autumn Festival, Gulbang Festival, National Day and major festivals and other tourism safety work, guidance and supervision of tourism enterprises to carry out in-depth production safety inspection. Together with the fire, quality supervision, food hygiene and other departments to form a supervisory inspection team, the city's key scenic spots, star-rated hotels and travel agencies to carry out tourism safety hazards. Up to now, **** inspections of tourism enterprises 25 times, the investigation of general hidden dangers 35, has been rectified 35, rectification rate of 100%. Focus on the construction of safety production standardization of tourism enterprises, the city's three star hotels above three-star have basically completed the construction of safety production standardization assessment work. Focus on strengthening the travel agency car rental and the Tourism Contract link of safety supervision, effectively curbing the occurrence of serious accidents of responsibility for tourism and transportation safety.
Four, improve style, door-to-door service, and promote the safe development of tourism. Explore new management and service methods, standardize the safety management of tourism enterprises to ? Tourism service quality improvement year? Activities as an opportunity to take the initiative to coordinate the city's fire, quality supervision and food and drug supervision departments in-depth in our city tourism enterprises, door-to-door business services, improve the safety management of tourism enterprises, and further eliminate the tourism enterprises in the process of operation of the existence of hidden security risks.
Fifth, strengthen the duty, smooth information, do a good job of tourism complaints and advice. In the legal traditional holidays, the effective implementation of personnel on duty, adhere to the 24-hour duty, to keep abreast of the production safety dynamics, to ensure smooth flow of information and emergencies and abnormalities to do in a timely manner to deal with, truthfully reported.