thoughtful service is the biggest feature of Haidilao.

As early as when Haidilao was founded, Zhang Yong, the boss, set a performance appraisal method that only evaluated customer satisfaction without looking at operating profit.

for waiters, customer satisfaction directly determines their commission.

With serious service, employees can not only earn more money, but also get promoted quickly.

Unlike many enterprises who like external managers, almost all middle and senior cadres in Haidilao are promoted from grassroots employees. It has been reported that the average life span of a waiter promoted to store manager in Haidilao is no more than four years.

Yang Xiaoli, director of Haidilao, who is now worth billions, has gradually moved from a clerk in Haidilao to a shareholder position.

It is this higher income and relatively fair promotion system that makes the annual employee turnover rate of Haidilao less than 11%, while the average level of the catering industry exceeds 41%. Stable and skilled employees can provide more intimate service.

In order to provide better service, Haidilao has also given extremely high authorization to grass-roots employees.

In Haidilao, front-line waiters have the right to discount or even waive the order according to the situation, which is rarely seen in other catering enterprises. You can not only eat noodles, but also watch performances, and have the best of both worlds.

Many people say that Haidilao is not delicious, expensive and unrealistic. Even in the eyes of Chongqing people, Haidilao is not as good as Jiugongge hot pot in Chongqing air-raid shelter.

but, regardless of whether the sea fishing is delicious or not. Looking at it now, countless people go to Haidilao. Is it really just to eat hot pot? Not only dishes, but also a variety of ingredients for you to choose from

How many people go to eat Haidilao for the first time just to experience how different it is here. And you may want to go to Haidilao again after a long time, not necessarily because you miss the taste there, but because you want to see what new tricks have been made there.

From this point of view, the hurricane caused by Haidilao in the commercial field provides us with another imagination and possibility of hot pot.

In the past, if you want to get the same hotel service, you might need to go to a western restaurant with a per capita income of thousands. Now, a per capita income of one or two hundred yuan from Haidilao can bring you a "distinguished experience".