If you log in to the national platform 12315, the complaint form filled in as prompted will generate a single number. Then, when you need to inquire: log in to the national platform 12315 to inquire about the options in the complaint reporting management system, and enter the single number to inquire.

1. Log in to the browser-log in to the national 12315 platform

2. As you can see, there are two choices, one is the consumer association and the other is the industrial and commercial department. It is suggested that the choice should be handled by the industrial and commercial departments.

3. You can choose "Complaint" or "Report" according to the specific situation.

Here we click Complaint-Fill in the Complaint Form

4. At this time, we will need to fill in the complaint form or report form. Just fill it out truthfully. Be sure to remember to take photos or take screenshots after filling out.

5. The number will appear after filling in. Please remember this.

6. A complaint form filled in online is equivalent to a work order. With this, you can ask the 12315 department to handle your request. If in some places, some staff refuse to handle it, you can complain 12315 with this form.