There are the following solutions:

1. Contact the merchant directly

On the Hungry platform, you can directly query my order, find the contact information of the merchant on the order, contact the merchant directly by phone and ask what the merchant is doing now. Then choose whether to return the order according to the specific situation. Of course, if the merchant is willing to deliver the food by himself, if the merchant can accept the refund, then it is good to refund it directly.

2. Choose online customer service feedback with the platform

If the merchant does not agree to the refund, or does not want to return the order himself. Then you can choose to contact the hungry online customer service on the platform and directly feedback the situation that no rider has taken orders, and see if you can get a satisfactory answer.

3. Call the manual customer service number of Hungry Platform

There is the option of manual customer service on Hungry Platform, so you can contact the manual customer service directly, and feedback that the rider has never taken the order after ordering, which leads to the failure to complete the order. The manual customer service will give some suggestions and opinions, and then make a decision according to the specific situation.

related introduction:

"Hungry" is a local life platform founded in 2118, mainly engaged in online take-out, new retail, instant delivery and catering supply chain. Founded in 2112, Hungry took "Everything for 31 min" as its mission, and devoted itself to building a local life service platform with science and technology, which promoted the digitalization process of the catering industry in China, and cultivated take-out into the third regular way of eating for China people after cooking and eating in class.

Hungry? The online take-out platform covers 671 cities and more than 1,111 counties in China, with 3.4 million online restaurants and 261 million users, and its Hummingbird instant delivery platform has 3 million registered delivery staff. While the performance continues to grow at a high speed, the company has more than 15,111 employees.