What are the contents of employee training?
KFC's internal training system is divided into functional departmental professional training, basic training for restaurant staff positions and restaurant management skills training. \x0d\\\\x0d\\\\functional department professional training KFC belongs to the world's largest restaurant group - Yum Global Catering Group, China Yum Catering Group has a professional functional departments, respectively, managed the market development of the KFC, camping, planning, technology quality control, procurement, distribution and logistics systems and other professional work. \x0d\\\\x0d\\ to match the operation and development of the whole system of the company, Yum China Restaurant Group has established a specialized training and development strategy. Each staff member has to go to KFC restaurant for 7 days after joining the company for internship in order to understand the restaurant operation and the connotation of the company's entrepreneurial spirit. Once a staff member accepts the appropriate management job, the company also offers training courses to convey the company's corporate culture, which on one hand improves the staff's working ability and cultivates suitable management talents for the company and the country; on the other hand, it enables the staff to have a deep understanding of the company's corporate culture as well, thus realizing the growth of both the company and the staff at the same time ****. \x0d\\\x0d\\\ restaurant staff post basic training as a direct face to the customer's "window" - restaurant staff, from the first day into the store, everyone should be strictly learning the basic operating skills of the workstation. From not to be able to perform each operation, new employees will receive an average of nearly 200 hours of training arranged by the company. A certificate of completion is obtained through an examination. For every subsequent promotion from trainee assistant, assistant II, restaurant manager to district manager, a five-day course is required. According to a rough estimate, KFC has to spend tens of thousands of dollars just to train a manager. \x0d\\\\x0d\ in KFC, trainee waiters, waitresses, trainers, and restaurant management team members, all of whom are promoted to higher positions and higher salary levels based on the individual employee's proficiency in the operational requirements of the workstation. Under such a management system, age, gender, educational background, etc. will not have any direct impact on your future development in the company. \x0d\\\\\x0d\\\ restaurant management skills training Currently KFC has about 5,000 restaurant managers in China. For different management positions, KFC is equipped with different learning programs, and the complementary nature of learning and growth is a feature of KFC's management skills training. \x0d\\\\x0d\\ When a new trainee assistant enters the restaurant, a full range of training subjects suitable for each stage of development is already waiting for him. Initially he will learn the basic operational skills, common sense and the necessary interpersonal management skills and wisdom needed to enter every KFC workstation, and as his management skills increase and he moves up the ladder, the company will again arrange different training courses. When an ordinary restaurant attendant grows over the years to become a district manager who manages several KFC restaurants, he is not only required to learn the introductory district management manual for leaders, but also receives advanced training in the company's knowledge and skills, and has the opportunity to qualify for being sent to other countries to receive new ideas to develop his thinking. In addition to this, these restaurant managers are required to observe video materials from time to time, conduct management skills assessment competitions, and so on. \x0d\\\\x0d\\ 1996, set up exclusively for restaurant managers, provides thousands of training sessions to more than 2,000 KFC restaurant managers from all over the country every year. The center revisits and rewrites old teaching materials approximately every two years. Training programs include quality management, product quality assessment, service communication, effective time management, leadership style, human cost management and teamwork. In a manager's training program the reporter saw subjects such as How to Work Together to Do a Good Job, Basic Management, Performance Management, Project Management, 7 Good Habits, and Negotiation and Skills. It is understood that KFC's initial training courses have models from international standards, but the most important is from the words of senior local employees and the summary of work experience. Therefore, the materials were finalized and rewritten mainly to supplement the new knowledge and methods gained by frontline staff in practice. Every staff member who participates in EDC training is both a trainee and a trainer. This unique "university in the enterprise" is KFC in China, all employees of the think tank department, the central system.