1. The foreman's personal work summary model essay

With the guidance and help of business leaders and colleagues, I strictly demand myself, earnestly perform the duties of a foreman, and strive to complete the task. Reflecting on the current experience and lessons is to lay a solid foundation for the next steps. This year's work is summarized as follows:

First, clear responsibilities and earnestly perform their duties.

People often say: "Ability is better than knowledge, method is better than ability, wisdom is better than method, and morality is better than wisdom". This shows the importance of professional ethics. At work, professional ethics is the first priority for both employees and supervisors. Regardless of the position or salary, the most important thing is to clarify your job responsibilities, earnestly perform your duties, and be responsible for your career. This is a basic accomplishment and the foundation of personal development. Therefore, I started from scratch, studied with an open mind, worked hard to improve my professional ethics, set an example, took care of the overall situation, and managed my post like a business enterprise. If you ask others to do it, you must do it first; If others can't do it well, do it yourself first. Only in this way will others obey you and respect you.

Second, study hard and improve your ability.

Only by learning can we make progress, and only by making progress can we develop. Nowadays, the social competition is fierce. In order to have a place in the fierce competition, learning is very important, whether for enterprises or individuals. Only by studying constantly can you make better and faster progress and catch up with the development of society. As a cashier foreman, first of all, he is a cashier. Only when he has a high level of business and is skilled in business can he win the admiration and support of his colleagues and take good care of the people under his jurisdiction. Although we have made some achievements in cashier work, these achievements are still not enough. With the development of supermarkets, new requirements are put forward for our cashier work. Only by learning and practicing skills can we better serve the enterprise.

Third, boldly manage and improve efficiency.

The ancients said: "Its body is upright and it goes without orders; His body is not right, although he is not obedient. " The foreman is not necessarily a leader, but he also manages a group of people. I know, it is the trust of the leaders that makes me shoulder this heavy responsibility. Therefore, at work, I always ask them strictly. No matter who violates company regulations and treats them differently, I will never tolerate them. And always remember: the unit you lead is a whole, and you should use the strength of the team to solve the problem. Many people are reluctant to hand over some things to their subordinates. They feel that they have to talk to their subordinates, and they may not understand what they have said. They need to repeat it and then review it. On the contrary, they might as well do it themselves quickly. But the crux of the matter is that if this goes on, you will always have endless things to do, and subordinates will always do what you think can be done well. A good foreman is to let subordinates know and be able to do things. The strength of a team is not the strength of individual ability, but the strength of the work of all subordinates. It is precisely because I can act in strict accordance with the law, manage boldly, care for them in every way in my life, trust them, fully stimulate their potential, and try my best to do my job well. As the saying goes, "All men are United, and Mount Tai is the best."

Fourth, pay attention to communication and do a good job of coordination.

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication. The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point and destination of solving problems are the interests of the company, and the interests of departments are subordinate to the interests of the company. Communication within the department is also very important. You need to understand and master the problems in your subordinates' work, their ideological trends and even the problems in their lives, to guide, assist and care. For your supervisor, you should also take the initiative to report, and reporting is also a kind of communication. The cashier's job doesn't need much physical labor, but it needs to be careful, so the cashier must always keep a good attitude and vigorous energy. Therefore, when arranging the work of several employees, I always try to let the cashier have a good rest and take care of their special situation without affecting the work of the supermarket. Arrange the cashier's duty and shift change reasonably to ensure the efficient operation of the cashier's work in the supermarket.

As a foreman, details determine success or failure. I will never bother the leader about the problems that can be solved at the cashier level, and I will never miss the opportunity to report to the leader for instructions about the major events in the supermarket. This year, although some achievements have been made, there is still much room for improvement. I firmly believe that "people with the same desire will win". As long as I work hard with our cashier, I will definitely do better!

2. The foreman's personal work summary model essay

The past 20xx years have been full, busy and happy. On the arrival of this new year, looking back, in almost five months after I came to our X hotel, as a new employee, with the care and help of our front office leaders and colleagues, I have never known anything about the reception work at the front desk of the hotel, and now I have been able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! Now I will make a summary of my work in the past five months.

The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. Therefore, in the past five months, I have been strictly abiding by the hotel regulations. To sum up, it can be said from the following five aspects:

Like all other service industries, politeness and etiquette: how to keep smiling, how to greet guests, how to provide services to guests, the language to be used in services, etc.

Pay attention to the image, the front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel and let the guests know and see our mental outlook of Yibang. So as to leave a deep good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.

Front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, such as check-in and check-out, telephone transfer, inquiry, information provision, luggage storage, information inquiry and verification. Check the order, arrange the room, and hand over the work during the shift change.

3. The foreman's personal work summary model essay

Time flies, time flies! With the steady pace of Shia International Hotel, I grew up for another year. Shia is like a big family, which brings together our group of people with lofty ideals to sweat together! We in Qi Xin work together and unite as one, hoping that in the new year, Shia will usher in a redder spring! Work can only be changed back to progress through continuous efforts and summary. As the grass-roots manager of Shia Housekeeping Department, I should do my own work summary and planning, so as to recognize the new development direction and accept the fresh and scientific development concept. The following is a summary of the work throughout the year:

1. Everything you do in your work should be in accordance with the procedural norms. At present, with the injection of new employees in our department, such an episode will inevitably appear in our work. The root of these problems is basically that we didn't follow the working procedures, so we should strengthen the training of new employees. As the foreman of grass-roots management, we should also give them on-site supervision and guidance to ensure that every newcomer can work independently after mastering work skills. So as to avoid mistakes in daily work leading to customer complaints and affecting service quality and company benefits.

2. The work arranged by the superior should be conveyed to the subordinate correctly and quickly, and the inspection work should be done well. It seems that this is a very simple and easy job to complete, but there are often problems in the process of implementation. As a foreman, communicating the work between superiors and subordinates is the key to team unity and improving work efficiency.

3. Maintenance of hotel facilities and equipment. Hotel facilities and equipment are all physical objects, whether man-made or non-man-made, they will be damaged and aged to varying degrees. Therefore, all kinds of furniture and tools should be regularly inspected and effectively maintained in normal work. Supervise the maintenance facilities and equipment, such as fire extinguishers, which are not in the department, and work closely with other departments.

4. Keep repeat customers and long private rooms, and develop new customers.

(1) Pay more attention to the guests and summarize their opinions.

(2) Improve service quality and provide some personalized services to make guests feel at home.

(3) Close contact and cooperation with the front desk. If a room is needed, they can respond accurately and quickly.

5. Save resources. You can try to recycle the surplus daily necessities used by customers as cleaning supplies, turn off the lights and turn on the lights regularly, saving resources for the company and saving money for our employees!

6. The improvement of business and theory means the improvement of comprehensive ability. I will use my spare time to learn some theoretical knowledge and gradually improve my ability and quality. Finally, I wish our hotel, a harmonious family, more unity and friendship in the new year and jointly write a new chapter in Shia!

4. The foreman's personal work summary model essay

Looking back on 20xx, it was a year of sowing hope and harvesting fruitful results. Under the correct guidance of superior leaders, with the joint efforts of all departments of the enterprise and all colleagues of XXX, we have made considerable achievements. As a store manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well. The specific summary is as follows:

1, conscientiously implement the business policy of the enterprise, and at the same time convey the business strategy of the enterprise to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.

2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.

4. Set an example and be a handsome employee. Constantly instill corporate culture into employees, educate employees to have a sense of the overall situation, and do things from the overall interests of the enterprise.

5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, and let employees change from passive "let me do" to positive "I want to do". In order to create a good shopping environment for customers and create more sales performance for enterprises, lead employees to do the following work well. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.

6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.

Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.

Facing the work next year, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:

1, strengthen daily management, especially the management of basic work.

2. Strengthen the internal training of employees, and comprehensively improve the overall quality of employees.

3, establish a high degree of loyalty to the enterprise, love their jobs, the overall situation, all for the sake of the enterprise, to contribute to the overall improvement of the economic benefits of enterprises.

4. Strengthen unity and cooperation with various departments and brother enterprises, create the best and seamless working environment, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually become a beautiful team.

5. The foreman's personal work summary model essay

Time flies, and I have been working in Hengda Dajing Service Center for more than a year before I know it. In a blink of an eye, 20xx is coming. First of all, I wish you all a happy New Year's Day and a happy family!

In my opinion, 20xx is a short and long year. What is short-lived is the work skills and professional knowledge that I haven't had time to master. Long aims to be an excellent customer service foreman, and needs to learn a lot of knowledge in the future.

Many people don't understand the work of property customer service, and think it is simple, monotonous and even boring. Actually, it is not. To be a qualified and competent customer service staff, we should not only have relevant professional knowledge and certain work skills, but also have a high sense of consciousness and responsibility, otherwise we will make mistakes and dereliction of duty in our work. This is what I deeply realized after experiencing various challenges and tempering in the work of customer service foreman for more than one year.

The following is my main work in the past year.

First, pay attention to self-cultivation and improve the quality of customer service.

The tempering at work has shaped my character and improved my psychological quality. It is inevitable that you will encounter all kinds of obstacles and difficulties in your usual work. With the help of leaders and colleagues, especially under the careful guidance of Sister Dong and Manager Chen, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that during the "Dragon Knight" event held by Dijing, we mainly organized the reception and service of customer service staff. At that time, the customer service department was short of staff, and all the customer service staff had no rest this day. Everyone works hard, smiles and serves well. Ensure the smooth progress and completion of the "Dragon Knight" activity. It is also through this activity that I deeply realized the professionalism of property customer service and the true meaning of smiling service.

The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. I am also very pleased to see the owner's satisfied smile.

Second, pay attention to details, strengthen management and study property management knowledge hard.

I realized the importance of details in my daily work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of Dijing, I deeply realized that the details can not be ignored and careless. Whether it is every line of words and punctuation when writing official documents, or the refined service emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can we get a return from it; Details bring benefits and details bring success; Strengthen the study of basic knowledge of property management, improve customer service skills and psychology, improve customer service reception process and etiquette, further improve their own personality, improve work patience, pay more attention to details, and strengthen

Work sense of responsibility and cultivate work enthusiasm, exchange and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Finally, I am lucky to join Evergrande Gold, a lovely and excellent property customer service team. Evergrande's cultural concept and the working atmosphere of caring butler service deeply infected and promoted me, allowing me to learn at work, grow in learning and set the direction of my efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work. Thank you!